Banking Competition - Publications - Faculty & Research

19 Jul 2004
Research & Ideas

Your Customers: Use Them or Lose Them

her course for Harvard MBA students, Managing Service Operations, which explores interactions between firms and customers. Defy Conventional Wisdom Commerce Bank entered a mature industry where the overall level of customer satisfaction... View Details

Keywords: by Martha Lagace

November 1992 (Revised December 1994)
Case

BEA Associates: Enhanced Equity Index Funds

By: Andre F. Perold

BEA's enhanced index fund product uses derivatives and cash market securities to find the most efficient way to "track an index." The considerations involve transaction costs, custodial fees, withholding taxes on dividends, and fees from securities lending. In this... View Details

Keywords: Credit Derivatives and Swaps; Investment Portfolio; Management; Investment Banking; Competitive Advantage; Cost Management

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01 Jun 2009
News

Author Charley Ellis on Goldman Sachs

You’re writing fresh material for a paperback edition of The Partnership that’s coming out in the fall. What’s new that you’re focusing on? First and most important, the larger business environment in 2008–2009 has been completely different. Second, and not important,... View Details

Keywords: Finance

22 Jun 2009
Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

the past to lower risk and instill consumer confidence. "From the founding of the republic until 1933, the United States experienced banking panics roughly every fifteen to twenty years," explains Moss. When the Great Depression struck,... View Details

Keywords: by Roger Thompson; Banking; Banking

02 Jul 2015
Op-Ed

The Future of the Greek Economy

pay wages? Why pay loans? With what? What does a "no" mean? What does a "yes" guarantee? These weeks have been a nightmare, with no medium of exchange and banks facing growing lines of depositors who want to withdraw... View Details

Keywords: by Laura Alfaro, Dante Roscini & George Serafeim; Banking

November 1994
Case

Citibank European Strategy & Organization

By: Michael Y. Yoshino and Thomas W. Malnight

Examines strategic and organizational issues facing Citibank as it pursues a highly focused strategy in Europe in the face of increasing competition. Central in this consideration is the role of the European regional organization. View Details

Keywords: Management; Growth and Development Strategy; Organizational Design; Competitive Strategy; Competition; Banking Industry; Europe

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01 Dec 2008
News

Alumni Books

“sell their souls.” Albion helps MBA students give themselves “permission” to be who they really want to be. The Partnership: The Making of Goldman Sachs by Charles D. Ellis (MBA ’63) (Penguin Press) Now a bank holding company, Goldman... View Details

Keywords: Securities, Commodities, and Other Financial Investments; Finance; Food Services and Drinking Places; Hospitality; Transportation Equipment Manufacturing; Manufacturing

11 Apr 2000
Research & Ideas

Financial Services 24/7

issues facing financial institutions in the Internet age. "Banks have often been slow to adopt technology and to change what they do," she observes. "But the competition that the online banks are sparking is... View Details

Keywords: by Susan Young

25 Oct 2011
Research & Ideas

Chasing Stars: Why the Mighty Red Sox Struck Out

have studied the issue in multiple industries, including the equally competitive fields of sports and investment banking. After examining the careers of more than 1,000 Wall Street analysts, for instance, they found that analysts who were... View Details

Keywords: by Carmen Nobel; Banking; Banking

02 May 2017
First Look

First Look at New Research: May 2, 2017

Louis T. Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52575 The Cross Section of Bank Value By: Egan, Mark, Stefan Lewellen, and Adi Sunderam Abstract—We study the determinants of value... View Details

Keywords: Carmen Nobel

Web

Thomas Weisel | Baker Library

NationsBank in 1997. Soon after, Thom and several of his original team left to launch Thomas Weisel Partners, which today thrives as a merchant bank for emerging companies. Thom is actively involved in View Details

October 1999 (Revised March 2000)
Case

Credit Suisse (A)

Credit Suisse is looking for ways to differentiate itself from current and likely competitors. After two years of restructuring, the bank's leadership wants profitable growth. It has decided to emphasize customer service. View Details

Keywords: Restructuring; Competitive Advantage; Customer Focus and Relationships; Banking Industry; Switzerland

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01 Mar 2015
News

Ask the Expert: Inside the Fed

The Fed’s structure The Federal Reserve System is overseen by the Federal Reserve Board of Governors, an independent agency with seven members who are nominated by the President and confirmed by the Senate. The system is composed of 12 regional Reserve Banks; the 12... View Details

Keywords: Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank; Monetary Authorities-Central Bank

01 Oct 2002
News

Sam Hayes

their industry and not be seduced in the short term by the extreme competitiveness of the investment banking and securities marketplace. I've seen firsthand how that View Details

Keywords: Garry Emmons

18 Feb 2014
News

Stick with Plan A

redefine the concept of banking and financial access in the future." Ezuza is preparing to launch its service after six years of business development, putting partnerships together and building the technology platform. "To some people,... View Details

Keywords: Robert S. Benchley; Waleed Iskandar (MBA 1993); Telecommunications

13 Jun 2012
HBS Case

HBS Cases: A Startup Takes On the Credit Ratings Giants

studied the credit ratings industry in the wake of the financial crisis. In a paper published in the Journal of Financial Economics, he examined the role of competition between raters. One important distinction, in his view, is between... View Details

Keywords: by Maggie Starvish; Banking; Banking

26 Nov 2019
News

Fintech, Small Business & the American Dream

LendingClub, and Kabbage—entered the marketplace. They revolutionized the customer experience by providing a streamlined application process and faster decision-making. It seemed as if these new entrants would someday dominate the market, but View Details

Keywords: fintech; Artificial intelligence; Small business

Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei

This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details

Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques

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01 Mar 2012
News

In Memoriam

Emeritus, passed away in October at the age of 78. His work focused on exploring the strategic uses of technology by corporations and the relationship between technological change and competitive strategy, as well as the social... View Details

Keywords: obituraries; Colleges, Universities, and Professional Schools; Educational Services

March 2006 (Revised May 2010)
Case

Banco Hipotecario S.A.

By: Daniel Baird Bergstresser, Arthur I Segel and Alexandra de Royere

In 2003, the chairwoman and controlling shareholder of Argentina's leading residential mortgage lender are considering how to bring the bank's restructuring to a successful conclusion as the country's economy continues to suffer from the impact of the 2001-2002... View Details

Keywords: Restructuring; Currency; Banks and Banking; Mortgages; Crisis Management; Competition; Argentina

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