Automation And Augmentation - Publications - Faculty & Research

10 Mar 2015
First Look

First Look: March 10

failed ventures, but also to allow managers of going concerns to divest stores in efforts to enhance performance and to change strategy. The operations literature has examined product liquidation, but retail store liquidation differs... View Details

Keywords: Carmen Nobel

29 Sep 2009
First Look

First Look: September 29

find that customer adoption of online banking is associated with (1) substitution primarily from incrementally more costly self-service delivery channels (ATM and voice response unit); (2) augmentation of... View Details

Keywords: Martha Lagace

12 Mar 2006
Research & Ideas

Global Poverty Needs a Global Answer

dairy operation in a rural area. It might be augmented and complimented by companies engaged in electric generation, telecommunications, housing, and water purification.... View Details

Keywords: by Cynthia Churchwell

29 Feb 2000
Research & Ideas

Whence IT Value?

question around which many IT vendors design and sell their products. Instead, functionality continues to be king. New releases of everything from ERP to office automation software tout the new functionality... View Details

Keywords: by Andrew McAfee

26 Sep 2024
HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

sometimes die. AI, AVs, and saving lives With less emotion behind the wheel, Musk and Tesla argue that automation could address real-world safety problems. As the case... View Details

Keywords: by Tom Quinn; Auto; Technology

01 Feb 2017
What Do You Think?

Is the Next Jobs Crisis Just Ahead?

the perspective. Sandeep offered that one of the key factors to be considered global demographics. “You have an aging population in the West, which when coupled with increased barriers on cross border immigration would result in acceleration of View Details

Keywords: by James Heskett; Service

19 May 2014
Research & Ideas

Why Companies Should Compete for Your Privacy

improve their automated product recommendations. These recommendations are often presented as ''inspired by your browsing history'' or ''recommended for you,'' and help consumers discover new products or... View Details

Keywords: by Dina Gerdeman; Consumer Products

01 Mar 2018
What Do You Think?

Two Decades Later, is the 'New Economy' Finally Here?

create platforms to automate peer-to-peer engagement, and leverage assets by sharing and renting vs. owning. They emphasize experimentation (“fail fast” without career limiting... View Details

Keywords: by James Heskett

17 Apr 2012
First Look

First Look: April 17

case considers the challenges of entering the fiercely competitive retirement market, introduces students to the large literature on the behavioral biases of individual investors, and asks students to evaluate an innovative new financial... View Details

Keywords: Carmen Nobel

16 May 2005
Research & Ideas

Confronting the Reality of Web Services

"take it or leave it" proposition. Amazon and eBay don't renegotiate Web services standards with each seller; they simply publish their standards and wait for other companies to adopt them. So far... View Details

Keywords: by Sara Grant

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

liability standards, Feuerstein ended up spending more money than he had. And the company went bankrupt. View VideoA middle-aged worker whose job was replaced by automation reflects on how the loss changed... View Details

Keywords: by Carmen Nobel; Manufacturing

05 Feb 2013
First Look

First Look: Feb. 5

Corsi, and Elisa FarriHarvard Business School Case 711-044 ABB, a power and automation Swiss engineering company had to decide if they wanted to be even more integrated into... View Details

Keywords: Sean Silverthorne

10 Jul 2000
Research & Ideas

IT Links for Boundaryless Companies

processes and procedures and on complementing process automation with deep content knowledge. Upton also outlined three key challenges for B2B hub builders. First is the domain... View Details

Keywords: by Kenneth Liss

26 Apr 2011
Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

or relax. There are also important environmental benefits—no local emissions, flexible power sources, and reduced energy consumption thanks to lightweight vehicles and View Details

Keywords: by Staff; Energy; Utilities

05 Nov 2024
Research & Ideas

AI Can Help Leaders Communicate, But Can't Make Employees Listen

to replicate the unique characteristics of a specific person’s writing style, says Prithwiraj Choudhury, the Lumry Family Associate Professor of Business Administration at Harvard Business School. “We trained an algorithm to write using the same words View Details

Keywords: by Ben Rand; Information Technology; Technology

30 May 2018
What Do You Think?

Should Intellectual Property be Protected in International Trade?

Summing Up Does IP Ownership Belong in International Trade Deals? Intellectual property (IP) regulation remains an active issue in trade negotiations between the China and the United States. The most straightforward element of the... View Details

Keywords: by James Heskett; Technology

05 Jun 2000
What Do You Think?

What’s Happening to Our Patience?

Summing Up The patience of our readers is being taxed. But some nevertheless took the time to voice opinions about whether we are, in general, becoming more impatient. The general conclusion is that we are. And they lament the phenomenon.... View Details

Keywords: by James Heskett

18 Apr 2019
Research & Ideas

Open Innovation Contestants Build AI-Based Cancer Tool

oncologists. Among the study’s conclusions, “A combined crowd innovation and AI approach rapidly produced automated algorithms that replicated the skills of a highly trained physician for a critical task in... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

09 Jul 2012
Research & Ideas

The Unconscious Executive

process. So is driving to work—many people get to work without entirely remembering how their drive was and what they saw on the road. Lots of processes are automated and... View Details

Keywords: by Martha Lagace

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

earned on fixed costs), the brick-and-mortar retailer finds itself with shrinking margins. Online retailers' lower cost structures are driven by a variety of cost efficiencies. From an employee perspective, positions such as cashiers and... View Details

Keywords: Re: Rajiv Lal; Retail

Publications