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Show Results For
- All HBS Web
(611)
- People (1)
- News (153)
- Research (402)
- Events (2)
- Multimedia (10)
- Faculty Publications (257)
- 22 Feb 2022
- News
Action Plan: Portfolio Strategy
Sadiq Gillani (MBA 2006) didn’t set out to build a different kind of career for himself. During his time at HBS, he had a clear, conventional vision of his future. As he told the Portrait Project in 2006, “I am going to devote my life to fixing existing View Details
- 01 Jun 2017
- News
Ask the Expert: On the Fly
(above: photo by Getty Images/Patrick Foto) A mathematics major, Don Carty (MBA 1971) has always seen the airline business as a huge puzzle, with the equation involving inventory and pricing, cruising allocations, weather, and holiday... View Details
Keywords: Julia Hanna
Gordon M. Bethune
When Bethune took over Continental, the company was nearly out of cash, there was conflict between employees and management, and the airline ranked last in customer satisfaction. Bethune initiated a market research campaign to determine... View Details
Keywords: Transportation
Francisco A. Lorenzo
Lorenzo took over the fledgling Texas International Airways in 1972 and through major acquisitions including Continental Airlines, he built it into one of the country’s largest airline carriers. Lorenzo was skillful at managing government... View Details
Keywords: Transportation
- 01 Jun 2007
- News
Delta’s Flight from Bankruptcy
By all accounts, September 11, 2001, was the worst day in the history of the airline industry. But that didn’t stop Jim Whitehurst (MBA ’94), then a partner at The Boston Consulting Group in Atlanta, from joining Delta View Details
- 01 Oct 2000
- News
Timothy G. Brier: The Price is Right
As a young man, Tim Brier was so smitten with flying that he used to take dates to watch planes land and take off when he was growing up in Staten Island, New York. It's not surprising, therefore, that he would later embark on a career in the View Details
Keywords: James E. Aisner
- 01 Dec 2009
- News
Faculty Books
Don’t Be Atlas: Get the World off Your Shoulders; Dig Deep for the Root Cause; Get Ready for the Long Haul; Never Waste a Good Crisis; You’re in the Spotlight: Follow True North; and Go on Offense, Focus on Winning Now. Entrepreneurs, Managers, and Leaders: What the... View Details
- 28 Oct 2001
- What Do You Think?
What Can We Expect in the Other War?
out in a sample of large U.S. for-profit organizations. The implication is that winners in the war for talent create more value than "merely good" competitors. One organization that has been a consistent winner has been Southwest View Details
Keywords: by James Heskett
- Portrait Project
Sadiq Gillani
"Good, better, best. Never let it rest. Until your good is better. And your better best." With these words my mother inspired me throughout my childhood I am going to apply that energy to help transform the airline industry and,... View Details
- 01 Jun 1997
- News
A Better Way to Go on Strike
W hen President Clinton imposed a cooling-down period in the American Airlines pilots' strike, he recognized that a strike would impose huge costs on those not involved in the labor dispute - from travelers and airfreight shippers to... View Details
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue today is considered one of the top airlines in the world, and its customer ratings are as high as its airplanes. But not that long ago JetBlue was a prime business school example of a nightmare scenario displacing 130,000... View Details
- 03 Oct 2005
- What Do You Think?
What’s the Future of Globally Organized Labor?
What do you think? Original Article Two contrasting news stories caught my eye over the past couple of months. The first involved the strike, at least initially unsuccessful, by the mechanics' union at Northwest Airlines in an attempt to... View Details
Keywords: by James Heskett
Robert F. Six
Six transformed Continental Airlines from a one-route “puddle-jumper” into one of the world’s major airlines. He is credited with dramatically expanding air travel by being one of the first executives to introduce low and discounted... View Details
Keywords: Transportation
- 24 Apr 2014
- News
Building bridges between Asia and the US
Ravi Chidambaram (MBA 1978) talks about helping launch an oil industry coalition to provide low-cost fuel to the airline industry, and his work with the Asia Society, bringing industry and cultural programs to the US. (Published April... View Details
- 01 Jun 2002
- News
HBS Students Negotiate a Victory
Patrick Chung and Aman Kapadia worked together over the course of six tension-filled days in March to draft a contract between a flight attendants union and an airline struggling to survive the turbulence of a post–September 11... View Details
Donald C. Burr
Burr created an airline based on low cost travel and a flat organizational structure, setting People Express apart from other airlines. By giving employees stock in the company, Burr was able to dramatically impact productivity. People... View Details
Keywords: Transportation
- Profile
Josh Solera
his eye on Texas. His summer internship will be with McKinsey in Houston. “So will my family,” Josh says. In May of 2011, just after graduation, he’ll marry Texas native Jessica Schreiber, who is currently pursuing her own MBA at Wharton. In his EC year, Josh hopes to... View Details
John W. Marriott
Marriott built the fastest growing, most diversified and most profitable lodging company in the United States. By 1964, it had approximately $85 million in annual sales with 122 units in 14 states. Its business lines included 73 restaurants and cafeterias, 14 fast-food... View Details
Keywords: Restaurants & Lodging
- 07 Nov 2007
- Op-Ed
How Marketing Hype Hurt Boeing and Apple
and brand-building can boost stock prices by raising customer and investor expectations. But the penalties for not delivering on marketing promises are fast becoming as significant as not meeting quarterly earnings targets. Boeing had banked over 700 orders from... View Details
- 11 May 2015
- Research & Ideas
A Road Map to Fix America’s Transportation Infrastructure
Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details