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Show Results For
- All HBS Web
(528)
- News (75)
- Research (423)
- Multimedia (1)
- Faculty Publications (363)
- December 1989
- Supplement
People Express Decline: Interview with Don Burr, Video
By: Michael Beer
Presents an interview with Don Burr, CEO, as he reviews his account of how and why People Express failed as a corporation and was ultimately sold to Continental Airlines. View Details
Beer, Michael. "People Express Decline: Interview with Don Burr, Video." Harvard Business School Video Supplement 890-508, December 1989.
- November 1981
- Supplement
LVI -- Allentown Works (B)
By: Kim B. Clark
Keywords: Air Transportation Industry
Clark, Kim B. "LVI -- Allentown Works (B)." Harvard Business School Supplement 682-047, November 1981.
- September 1988 (Revised November 1989)
- Case
Honeywell, Inc.: International Organization for Commercial Avionics (A)
By: Frank V. Cespedes
Keywords: Air Transportation Industry
Cespedes, Frank V. "Honeywell, Inc.: International Organization for Commercial Avionics (A)." Harvard Business School Case 589-042, September 1988. (Revised November 1989.)
- November 1983 (Revised January 1988)
- Case
Frontier Airlines, Inc. (A)
Frontier, once a relatively small regional carrier, expanded rapidly after deregulation of the airline industry. By 1982 it found further growth difficult, due in part to its rivals' aggressive--and, according to Frontier, unfair--use of their computer reservations... View Details
Keywords: Competition; Information Technology; Growth and Development Strategy; Air Transportation Industry; United States
Vitale, Michael R. "Frontier Airlines, Inc. (A)." Harvard Business School Case 184-041, November 1983. (Revised January 1988.)
- August 1982 (Revised January 1988)
- Case
Assuming Control at Altex Aviation (A)
Two young and inexperienced MBAs buy a virtually bankrupt company. They design a decentralized control system organized around profit centers. View Details
Churchill, Neil C., and Kenneth A. Merchant. "Assuming Control at Altex Aviation (A)." Harvard Business School Case 183-058, August 1982. (Revised January 1988.)
- February 1991
- Teaching Note
People Express Airlines: Rise and Decline, Teaching Note
By: Michael Beer and Gary W. Loveman
Teaching Note for (9-490-012). View Details
Keywords: Air Transportation Industry
- October 1990 (Revised July 1996)
- Case
Northwest Airlines Confronts Change
Describes the leadership role of Northwest Airlines' chairman and his key organizational development "lieutenant" during five years of major change and pressure--1985-89. During this time the airline was confronted with major customer service problems, the merger with... View Details
Keywords: Leadership; Change Management; Crisis Management; Air Transportation Industry; United States
Jick, Todd D. "Northwest Airlines Confronts Change." Harvard Business School Case 491-036, October 1990. (Revised July 1996.)
- March 1989
- Supplement
People Express, Update - January 1989
By: D. Quinn Mills and G. Bruce Friesen
Follow-up to People Express (A). Describes what happened to People Express Airlines after 1985. View Details
Mills, D. Quinn, and G. Bruce Friesen. "People Express, Update - January 1989." Harvard Business School Supplement 489-022, March 1989.
- November 1986
- Supplement
People Express - May 1985
By: D. Quinn Mills
Describes situation facing Don Burr at People Express in May of 1985. Purpose is to get students to make a business policy decision. Follow-up to People Express - March 1984. View Details
Mills, D. Quinn. "People Express - May 1985." Harvard Business School Supplement 487-044, November 1986.
- August 1989 (Revised December 1997)
- Case
U.S. Airline Industry--1978-88 (A), The
Describes the evolution of the airline industry in the first decade after deregulation (1978-88). Looks at the primary areas of operation in which managers can effect change (planes, people, routes, marketing). The basic teaching objective is to cover industry... View Details
Ghemawat, Pankaj, and Nancy Donohue. "U.S. Airline Industry--1978-88 (A), The." Harvard Business School Case 390-025, August 1989. (Revised December 1997.)
- November 1984 (Revised November 1987)
- Case
American Airlines (A)
Keywords: Air Transportation Industry
Vietor, Richard H.K. "American Airlines (A)." Harvard Business School Case 385-182, November 1984. (Revised November 1987.)
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
Summing Up: Which Schools Will Produce the Next Generation of Transformative Leaders? This month’s column featured two leaders who were able to build organizations that literally transformed the mutual fund and airline industries. In the process they created a cadre of... View Details
- August 2016 (Revised July 2017)
- Case
Singapore Airlines: Premium Goes Multi-Brand
By: Rohit Deshpande and Dawn H. Lau
Singapore Airlines had long been considered the gold standard for its innovative customer service. However, the company was faced with new sources of competition, from the rapid growth of Southeast Asian low-cost carriers on the one hand, to the expansion of premium... View Details
Keywords: Customer Focus and Relationships; Economic Slowdown and Stagnation; Management Teams; Brands and Branding; Air Transportation Industry; Air Transportation Industry; Singapore
Deshpande, Rohit, and Dawn H. Lau. "Singapore Airlines: Premium Goes Multi-Brand." Harvard Business School Case 517-017, August 2016. (Revised July 2017.)
- March 2009
- Teaching Note
Fritidsresor Under Pressure (TN) (A), (B), (C)
Teaching Note for [407007, 407008 and 407009]. View Details
- January 2009 (Revised June 2009)
- Case
Distribution at American Airlines (A)
By: Benjamin Edelman
American Airlines sought to reduce the fees it pays to global distribution services (GDSs)—such as SABRE—to reach travel agents. But GDSs held significant tactical advantages. For example, GDSs had signed long-term exclusive contracts with the corporate customers who... View Details
Keywords: Price; Globalized Firms and Management; Governing Rules, Regulations, and Reforms; Distribution; Service Operations; Competition; Air Transportation Industry; Air Transportation Industry
Edelman, Benjamin. "Distribution at American Airlines (A)." Harvard Business School Case 909-035, January 2009. (Revised June 2009.) (request a courtesy copy.)
- July 1999 (Revised November 1999)
- Case
Northwest Airlines and the Detroit Snowstorm (A)
Northwest Airlines forced hundreds of passengers to wait up to 8 1/2 hours on aircraft after reaching their destination in an unusually horrible service disaster. The case explores what occurred, why it occurred, and the feelings of those involved. View Details
Hallowell, Roger H. "Northwest Airlines and the Detroit Snowstorm (A)." Harvard Business School Case 800-053, July 1999. (Revised November 1999.)
- November 1978 (Revised June 1982)
- Case
Federal Express (B)
Federal Express is a small-package airline operating throughout the United States. After initial heavy losses, it is now profitable. Management is examining the services offered by the firm and believes that there is great potential for "Courier Pak," an overnight... View Details
Keywords: Product; Product Marketing; Air Transportation Industry; Air Transportation Industry; United States
Lovelock, Christopher H. "Federal Express (B)." Harvard Business School Case 579-040, November 1978. (Revised June 1982.)
- 01 Mar 2011
- News
Making Their Way
Support of America’s Manufacturing Base and Import/Export Sector Ward: Rail is helping drive U.S. business rebirth amid 21st-century economic realities. Photo Courtesy CSX Related Links In a railroad setting, Michael Ward explains how train View Details
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue today is considered one of the top airlines in the world, and its customer ratings are as high as its airplanes. But not that long ago JetBlue was a prime business school example of a nightmare scenario displacing 130,000 passengers. The airline recovered—and... View Details
- January 1984 (Revised November 1987)
- Case
Chicago-Midway (A): Alfred Kahn at the CAB
Keywords: Business and Government Relations; Governing Rules, Regulations, and Reforms; Air Transportation Industry
Vietor, Richard H.K. "Chicago-Midway (A): Alfred Kahn at the CAB." Harvard Business School Case 384-156, January 1984. (Revised November 1987.)