service industry - Publications - Faculty & Research

01 Apr 1997
News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

and yes. With less time to eat, many Americans rely on fast food and have no real knowledge or expectation of quality. But many other Americans - consumers and chefs - have traveled in recent years to places where food is celebrated. Diners now have heightened demands... View Details

01 Apr 1997
News

How Green Is the Valley: HBS Students Explore Booming California Industries

codirector of MBA Career Services and director of Recruiting Services, far exceeded expectations. "We felt the trip was not only valuable in helping students to make contacts," says Moss, "but it also gave them an overview of the View Details

Keywords: Daniel Penrice

10 Apr 2019
News

Rakuten’s Mikitani Bets $5.5 Billion To Shake Up Japan’s Telecom Industry

much leaner than our competitors, and we can enrich the service using the existing Rakuten ecosystem. And I don’t think people really care whether it’s NTT, SoftBank or Rakuten that much. It’s primarily about connectivity, speed, price... View Details

Keywords: Telecommunications; Information

24 Apr 2014
News

Cash flow struggles can take down a company or spark ideas that transform an industry

Plans that Jonathan Bush (MBA 1997) had for an obstetrics practice ran into trouble when faced with unpaid claims and problems tracking patient records. In that, Bush saw an opportunity that forever changed the health records services... View Details

01 Sep 2020
News

Good Odds

pounds of food that had been prepared for customers in the catering, hotel, travel, and restaurant industries got stuck in the supply chain when the world seized up. That’s when Philip Behn (MBA 2005), CEO of Imperfect Foods, jumped into... View Details

Keywords: Jen McFarland Flint; food industry; Food Manufacturing; Manufacturing