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Publications

Filter Results: (116) Arrow Down
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  • All HBS Web  (116)
    • People  (1)
    • News  (23)
    • Research  (67)
    • Events  (1)
  • Faculty Publications  (9)

Show Results For

  • All HBS Web  (116)
    • People  (1)
    • News  (23)
    • Research  (67)
    • Events  (1)
  • Faculty Publications  (9)
← Page 2 of 116 Results →
  • Article

Diversity Thresholds: How Social Norms, Visibility, and Scrutiny Relate to Group Composition

By: Edward H. Chang, Katherine L. Milkman, Dolly Chugh and Modupe Akinola
Across a field study and four experiments, we examine how social norms and scrutiny affect decisions about adding members of underrepresented populations (e.g., women, racial minorities) to groups. When groups are scrutinized, we theorize that decision makers strive to... View Details
Keywords: Social Norms; Impression Management; Groups and Teams; Governing and Advisory Boards; Diversity; Gender; Decision Making
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Chang, Edward H., Katherine L. Milkman, Dolly Chugh, and Modupe Akinola. "Diversity Thresholds: How Social Norms, Visibility, and Scrutiny Relate to Group Composition." Academy of Management Journal 62, no. 1 (February 2019): 144–171.
  • 21 Nov 2012
  • Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

digital platform, and the increased fiscal pressures created by the worldwide economic crisis. Unfortunately, the educational programs for future health care leaders fail to provide many of the needed skills, according to a survey of CEOs... View Details
Keywords: by Paul Guttry; Health; Education
  • June 2016
  • Teaching Note

HubSpot: Lower Churn through Greater CHI

By: Jill Avery, Asis Martinez Jerez and Thomas Steenburgh
HubSpot, a web marketing startup selling inbound marketing software to small- and medium-sized businesses, is under pressure from its venture capital partners to rapidly acquire new customers and to maintain a low level of customer churn. The B2B SaaS company is in the... View Details
Keywords: CRM; Customer Acquisition; Customer Retention; Churn Management; SaaS Business Models; Customer Lifetime Value; Venture Capital; Startup; Software; Monitoring And Control; Marketing; Customer Relationship Management; Marketing Strategy; Accounting; Technology Industry; United States
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Avery, Jill, Asis Martinez Jerez, and Thomas Steenburgh. "HubSpot: Lower Churn through Greater CHI." Harvard Business School Teaching Note 116-051, June 2016.
  • Article

Turnkey or Tailored? Relational Pluralism, Institutional Complexity, and the Organizational Adoption of More or Less Customized Practices

By: Ryan Raffaelli and Mary Ann Glynn
We examine how the organizational adoption of new practices is influenced by relational pluralism, i.e., an organization's multiple ties to actors inside and outside its industry. We theorize that institutional mechanisms of practice diffusion underlying relational... View Details
Keywords: Networks; Corporate Social Responsibility and Impact; Business Processes; Adoption; Customization and Personalization
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Raffaelli, Ryan, and Mary Ann Glynn. "Turnkey or Tailored? Relational Pluralism, Institutional Complexity, and the Organizational Adoption of More or Less Customized Practices." Academy of Management Journal 57, no. 2 (April 2014): 541–562.
  • 05 May 2009
  • First Look

First Look: May 5, 2009

http://www.hbs.edu/research/pdf/09-127.pdf Feeling the Heat: The Effects of Performance Pressure on Teams' Knowledge Use and Performance Author:Heidi K. Gardner Abstract Why do some teams fail to use their members' knowledge effectively,... View Details
Keywords: Martha Lagace
  • 03 Oct 2013
  • HBS Seminar

Yanbo Wang, Boston University

    Clayton S. Rose

    Clayton Rose is Baker Foundation Professor of Management Practice and teaches the course Accountability in the Advanced Management Program. His case writing is focused on the how leaders consider the... View Details

    Keywords: financial services
    • 31 Aug 2009
    • Research & Ideas

    Why Competition May Not Improve Credit Rating Agencies

    model has the obvious risk of generating pressure to be friendly toward issuers, especially issuers that generate a lot of ratings business (e.g., they have a lot of outstanding debt and issue many bonds). Historically, raters tended to... View Details
    Keywords: by Martha Lagace; Financial Services
    • Program

    Leading and Building a Culture of Innovation

    empower everyone to innovate. Details Help your organization achieve ambitious goals in complex and uncertain times Improve your organization's ability to collaborate and innovate boldly and consistently Innovate in the face of today's competitive View Details
    • Program

    Agribusiness Seminar

    and manage risks arising from climate change and environmental pressures Assess strategies for entering and competing international markets Identify ways to build the resilience and flexibility needed to thrive in an evolving industry... View Details
    Keywords: Agriculture; Agriculture
    • 09 Jun 2009
    • First Look

    First Look: June 9

    rationales for forming the relationship) are endogenous to the matching process, while others (those that are incidental to the formation of the relationship) may be conditionally exogenous, thus enabling causal estimation of peer... View Details
    Keywords: Martha Lagace
    • 09 May 2012
    • Research & Ideas

    Clayton Christensen’s “How Will You Measure Your Life?”

    investors were starting to get nervous—there was clearly something to what Netflix was doing. Many pressured the incumbent to look more closely at the market. "Obviously, we pay attention to any way people are getting home... View Details
    • 05 Mar 2019
    • First Look

    New Research and Ideas, March 5, 2019

    overcome them. In doing so, I suggest that we consider these challenges in terms of internal and external pressures related to both identity and resources. Building on existing research, I then identify four pillars that seem to play a... View Details
    Keywords: Dina Gerdeman
    • 26 Jun 2012
    • First Look

    First Look: June 26

    data from a large law firm, we examine the influence of demographic match with workgroup superiors and workgroup peers on attorneys' likelihood of turnover and promotion. Survival analyses reveal that higher proportions of same-sex and... View Details
    Keywords: Sean Silverthorne
    • 03 Mar 2023
    • Research & Ideas

    When Showing Know-How Backfires for Women Managers

    Sometimes, trying to prove yourself in one task takes away time from doing other important tasks. “Women experience the fear that people are going to think they’re not good at, competent in, or capable in their roles.” Especially women who believe that their authority... View Details
    Keywords: by Kara Baskin; Retail; Consumer Products
    • Web

    Business & Environment - Faculty & Research

    Products Industry ; Construction Industry ; Greece ; Europe ; United States Citation Educators Related Serafeim, George, and Lena Duchene. "Transforming a Titan (A)." Harvard Business School Case 125-121, June 2025. Vail Resorts: Responding to Activist View Details
    • 10 Oct 2017
    • First Look

    First Look at New Research and Ideas, October 10, 2017

    harshly penalized than their less distinguished peers in the wake of a retraction, but only in cases involving fraud or misconduct. When the retraction event had its source in “honest mistakes,” we find no evidence of differential stigma... View Details
    Keywords: Sean Silverthorne
    • 24 Apr 2017
    • Op-Ed

    Op-Ed: Courage: The Defining Characteristic of Great Leaders

    guide them when pressure mounts. They don’t shirk bold actions because they fear failure. They don’t need external adulation, nor do they shrink from facing criticism. "Courageous leaders take risks that go against the grain of their... View Details
    Keywords: by Bill George; Auto; Food & Beverage
    • 24 Jan 2023
    • Blog Post

    Dispelling Myths About HBS Through My Summer Venture in Management Program Experience

    importance of building a strong network and seizing opportunities to connect with and learn from others. Each one of my program peers – most of whom I aspire to be lifelong friends with – I believe, will go on to be leaders in their... View Details
    • 07 Jul 2003
    • Research & Ideas

    4+2 = Sustained Business Success

    business performance. What does matter, it turns out, is having a strong grasp of the business basics. Without exception, companies that outperformed their industry peers excelled at what we call the four primary management... View Details
    Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
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