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Show Results For
- All HBS Web
(435)
- News (85)
- Research (255)
- Events (2)
- Multimedia (2)
- Faculty Publications (98)
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- 01 Dec 2002
- News
Books
individual. Each person or family is sustained with “deep support” delivered via “federations” of enterprises and concierge-style “advocates” coordinating every need from grocery delivery to health care.... View Details
- 28 Apr 2020
- News
Lessons from a COVID Survivor
Allow yourself to lean and be seen. Ruparell’s lifeline came from a broad network of friends and colleagues, who provided physical and emotional support, including grocery delivery and encouraging text... View Details
- 01 Dec 2019
- News
Accelerating a Gas-on-demand Startup
Model T owners—and it was basically the last major innovation in gasoline retailing for more than 100 years, says Bryan Frist (MBA 2015). “The gas station was stuck in the 20th century.” That revelation led to a question: If you can get View Details
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
entertaining," Walker said. Priceline.com, a consumer-to-business Web site launched in 1998, sells groceries using the same "name your price" scheme it uses to sell surplus airline tickets and hotel rooms to travelers. View Details
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
the operational implications of that behavior for service providers. Buell’s research, which included observing the behaviors of people both in a physical line at the grocery store checkout and in virtual lines when asked to take an View Details
Keywords: Jennifer Myers
- 25 Aug 2022
- News
Vision: To Go-Go
conventional restos by dealing strictly in virtual brands that rely on “ghost” or “cloud” kitchens, that is, standalone cooking facilities that lack physical dining spaces and serve customers exclusively through delivery apps. A single... View Details
- 03 Jun 2020
- News
Keeping a Community Connected
problems? JP: Our early education staff are reaching out to families to check in and help address the challenges that they're facing. They’ve also provided weekly lesson plans and asked kids to share their work online through our Facebook... View Details
Keywords: Susan Young
- 01 Jun 2016
- News
Case Study: On the Table
to be the logistics/delivery company delivering furniture/food instead of the other way around. Have you considered the option to have brick-and-mortar stores with online being an add-on? You will need a warehouse, but you won’t have to... View Details
- 01 Sep 2015
- News
The Protagonist Goes Prime Time
Buell sprints from the Skydeck, his gray jacket flapping, to add another student idea to the slowly growing list on the chalkboard. The Managing Health Care Delivery Executive Education class is brainstorming ways to improve the customer... View Details
Keywords: April White
- 01 Apr 1998
- News
Emerging Information
IT WAS A CRITICAL demonstration that, if all went well, would likely land a big-time client for Gary Mueller, president and CEO of Internet Securities (www.securities.com), an online service designed to provide news and data about the... View Details
Keywords: Paul Michelman
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
to offer the personalized and consistent experience the cofounders imagined. Customers can now schedule delivery online in three to ten days (down from six weeks) and within a four-hour window. “We were able... View Details
Keywords: Jen McFarland Flint
- 01 Sep 2018
- News
Turning Point: Power Outlet
psychologically, so much so that it was hard to get out of bed. Eventually, I did get up to make breakfast. As I was scrambling eggs and cooking turkey sausage, I decided to activate an idea I’d had for a while—something I’d described to others as an View Details
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
delivery truck, a 1920 Ford, still rolls out for promotional events. COURTESY DREYER'S GRAND ICE CREAM While war stories make for great company lore, even in their telling Rogers never loses sight of the two things he credits for making... View Details
- 01 Jun 2007
- News
James McKenney Remembered
created the first online computing facility at HBS. His research focused on managing the implementation and growth of intelligent terminal communications systems, knowledge-based systems, and the design and management of private... View Details
Keywords: Information
- 01 Mar 2012
- News
Robots to the Rescue
process customers’ orders. An MIT-trained mechanical engineer, Mountz first encountered the inefficiencies of traditional order fulfillment in 2000 while working at Webvan, an Internet-based grocery home-delivery service. “The company... View Details
- 01 Sep 2013
- News
The New Rules of E-Commerce
Mikitani (MBA 1993) is not shy about pursuing the big idea, in this case a belief that English is the lingua franca of business and learning it would give his organization a competitive edge. Rakuten, founded in 1997, operates an online... View Details
- 01 Jun 2002
- News
Steven Murch: Philanthropist-in-Training
programs and CD-ROMs, including a travel title called Expedia, which was later spun out of Microsoft as an Internet IPO. With the rise of the Internet, Murch led Microsoft's online games division and produced the hugely popular MSN Gaming... View Details
- 02 Nov 2020
- News
The First Five Years: Julianne White (MBA 2017)
job was in grocery retail and I knew the food space was where I wanted to be long-term. Food forms such a foundational part of life and I immediately found it meaningful to be part of the industry providing for people’s basic needs.” What... View Details
- 01 Jun 1998
- News
Renewing Baker: Tom Michalak, Executive Director of Baker Library
beginning to be recognized as a leader in the delivery of electronic information to the desktops of students and faculty. Do you agree with those who predict the decline of libraries as technology proliferates? No, not at all. Rather, the... View Details
- 01 Oct 1999
- News
HBS Alumni Association Board of Directors: President's Report
In addition, committees are formed to develop programs that respond to specific issues of concern to alumni. This year, the committees will be structured around the following topics. Online Services for Alumni In an effort to refine the... View Details