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- Faculty Publications (219)
Show Results For
- All HBS Web
(903)
- People (1)
- News (176)
- Research (412)
- Events (11)
- Multimedia (8)
- Faculty Publications (219)
- November 1992
- Background Note
Note on Service Mapping
By: James L. Heskett
Illustrates a simple technique for diagramming operations flows in service companies. Can be used to help structure analysis and discussion of cases involving sequenced operations. View Details
Keywords: Management Analysis, Tools, and Techniques; Operations; Business Processes; Organizational Structure; Service Industry
Heskett, James L. "Note on Service Mapping." Harvard Business School Background Note 693-065, November 1992.
- 2017
- Working Paper
Cluster Mapping as a Tool for Development
By: Christian H.M. Ketels
This report builds on the foundational work on cluster mapping that Prof. Michael E. Porter has led at the Institute for Strategy and Competitiveness (ISC), Harvard Business School over the last two decades. He launched the U.S. Cluster Mapping Initiative in the late... View Details
Ketels, Christian H.M. "Cluster Mapping as a Tool for Development." Working Paper, June 2017.
- 15 Apr 2013
- Video
Mapping the Kumbh Mela
- 21 Jun 2016
- News
MAP Policy Enforcement in an Omnichannel World
- Article
Mapping the Entrepreneurial Psyche
Keywords: Entrepreneurship
McCraw, T. K. "Mapping the Entrepreneurial Psyche." Inc. 29, no. 8 (August 2007).
- 14 Dec 2007
- News
Mapping out the environment
- 2006
- Other Unpublished Work
The RAD-Patent-LRD Mapping Project
By: William R. Kerr and Shihe Fu
Keywords: Patents
- Web
Map & Directions | About
Map & Directions View on Google Maps Find a Building on Google Maps Directions by Car From Logan Airport: Follow signs for I-90 West (Massachusetts Turnpike/Ted Williams... View Details
- 27 Jan 2003
- Research & Ideas
New Cluster Mapping Project Helps Companies Locate Facilities
the Cluster Mapping Project, uses statistical techniques to profile the performance over time of regional economies in the U.S., with a special focus on clusters. Clusters are geographically concentrated groups of interconnected... View Details
Keywords: by Sean Silverthorne
- September–October 2018
- Article
Online MAP Enforcement: Evidence from a Quasi-Experiment
By: Ayelet Israeli
This paper investigates a manufacturer’s ability to influence compliance rates among its authorized online retailers by exploiting changes in the Minimum Advertised Price (MAP) policy and in dealer agreements. MAP is a pricing policy widely used by manufacturers to... View Details
Keywords: Pricing Policies; Pricing; Channel Management; Legal Aspects Of Business; Retail; Price; Policy; Governance Compliance; Distribution Channels; Management; Retail Industry
Israeli, Ayelet. "Online MAP Enforcement: Evidence from a Quasi-Experiment." Marketing Science 37, no. 5 (September–October 2018): 710–732.
- 11 May 2015
- Research & Ideas
A Road Map to Fix America’s Transportation Infrastructure
Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details
- October 1985 (Revised October 1986)
- Background Note
Map of the HRM Territory
By: Richard E. Walton
Walton, Richard E. "Map of the HRM Territory." Harvard Business School Background Note 486-036, October 1985. (Revised October 1986.)
- 06 Oct 2014
- News
New tool maps economic clusters
- 20 May 2016
- News
How Retailers & Consumers Benefit from MAP Policy Enforcement
- Oct 03 2018
- Tout
Charles River Scenic Running Map
- 17 Nov 2015 - 19 Nov 2015
- Other Presentation
Cluster Mapping and Cluster-Based Economic Development
By: Michael E. Porter and Christian H.M. Ketels
This workshop brought together cluster policymakers, experts, and policy-oriented researchers from the United States and the European Union to exchange best practices on cluster mapping, cluster portals, and cluster-based economic development policies and programs.... View Details
Keywords: Clusters; Competitiveness; Economic Development; Competition; Development Economics; United States; European Union
Porter, Michael E., and Christian H.M. Ketels. "Cluster Mapping and Cluster-Based Economic Development." US–EU Cluster Workshop, Boston, MA, November 17–19, 2015.
- 30 Nov 2007
- News
Pollution is put on the map
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
than any other—the Internal Revenue Service. As Chief Taxpayer Experience Officer, Tamaki is modernizing the historic agency’s processes and technology to benefit both IRS employees and taxpayers. Excerpts from a conversation with Tamaki follow. “We View Details