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- All HBS Web
(7,384)
- People (8)
- News (1,278)
- Research (5,399)
- Events (20)
- Multimedia (13)
- Faculty Publications (4,546)
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- July 2004 (Revised September 2004)
- Background Note
A Conversation about Information Technology
Two managers discuss the benefits, costs, opportunities, and headaches of corporate computing. Topics include security, training, the Internet and Web, collaboration, productivity, Moore's Law, computer crashes, upgrades, open source software, network effects,... View Details
McAfee, Andrew P. "A Conversation about Information Technology." Harvard Business School Background Note 605-023, July 2004. (Revised September 2004.)
- October 2006 (Revised October 2007)
- Case
Information Technology and Innovation at Shinsei Bank
Shinsei Bank was rebuilt from the ashes of a failed predecessor, and pioneered new levels of customer service in retail banking in Japan. The bank's information technology, however, was vestigial at best and not well suited to the new service models Shinsei was... View Details
Keywords: Information Technology; Banks and Banking; Innovation and Invention; Banking Industry; Japan
Upton, David M., and Virginia Fuller. "Information Technology and Innovation at Shinsei Bank." Harvard Business School Case 607-010, October 2006. (Revised October 2007.)
- 1994
- Book
Strategic Management in Information Technology
By: D. B. Yoffie
Yoffie, D. B. Strategic Management in Information Technology. Englewood Cliffs, NJ: Prentice Hall, 1994.
- 1 Feb 1992
- Conference Presentation
Information Technology and Business Transformation
By: L. M. Applegate
- April 1987 (Revised July 1988)
- Background Note
Managing Information Technology: Technology Overview
Applegate, Lynda M. "Managing Information Technology: Technology Overview." Harvard Business School Background Note 187-148, April 1987. (Revised July 1988.)
- June 2007 (Revised August 2007)
- Case
Royal DSM N.V.: Information Technology Enabling Business Transformation
By: Lynda M. Applegate, Edward Watson and Mara Vatz
Describes how Royal DSM NV, an $8 billion dollar global corporation, leveraged information technology to enable a major corporate portfolio transformation between 2000 and 2006. View Details
Keywords: Change Management; Transformation; Entrepreneurship; Globalized Firms and Management; Growth and Development Strategy; Information Technology
Applegate, Lynda M., Edward Watson, and Mara Vatz. "Royal DSM N.V.: Information Technology Enabling Business Transformation." Harvard Business School Case 807-167, June 2007. (Revised August 2007.)
- 1 Jun 1991
- Conference Presentation
Information Technology and Fast-Cycle Management
By: L. M. Applegate
- June 2001
- Background Note
Information Technology Management from 1960-2000
By: Richard L. Nolan
Covers the history of IT management from 1960 to the present. Applies the Stages Theory as a basis to trace the evolution of the three dominant IT designs (mainframes, microcomputers, networks) and how companies used and managed IT in each era. View Details
Nolan, Richard L. "Information Technology Management from 1960-2000." Harvard Business School Background Note 301-147, June 2001.
- December 1994 (Revised June 1995)
- Case
State Street Boston Corporation: Leading with Information Technology
A financial institution, State Street Boston Corp., is transformed from regional bank to global custodian and money manager. The corresponding evolution of the company's information systems is illustrated, focusing on the role attributed to information technology in a... View Details
Keywords: Expansion; Information Technology; Business Strategy; Banks and Banking; Banking Industry; United States
Stoddard, Donna B., and Chiara Francalanci. "State Street Boston Corporation: Leading with Information Technology." Harvard Business School Case 195-135, December 1994. (Revised June 1995.)
- February 1996
- Teaching Note
ToyWorld: Information Technology Planning TN
Teaching Note for (9-195-262). View Details
Keywords: Retail Industry
- July 1985 (Revised November 1985)
- Case
Alcon Laboratories: Information Technology Group
Goldstein, David. "Alcon Laboratories: Information Technology Group." Harvard Business School Case 186-013, July 1985. (Revised November 1985.)
- November–December 1988
- Article
Information Technology and Tomorrow's Manager
By: L. M. Applegate, J. I. Cash and Q. D. Mills
Keywords: Information Technology
Applegate, L. M., J. I. Cash, and Q. D. Mills. "Information Technology and Tomorrow's Manager." Harvard Business Review 66, no. 6 (November–December 1988): 128–36.
- September 2024 (Revised March 2025)
- Case
Epic: The Future of Health Information Technology
By: Regina E. Herzlinger and Brian L. Walker
How should the founder and leadership team of a health IT company with more than 45 years of market leadership prepare for the future, while navigating founder transitions and industry changes? Founded by Judy Faulkner in the late 1970s, Epic pioneered electronic... View Details
Keywords: Technological Innovation; Entrepreneurship; Health Care and Treatment; Private Ownership; Customer Focus and Relationships; Information Management; Organizational Change and Adaptation; Business Strategy; Competition; Information Technology Industry; Information Technology Industry; Information Technology Industry
Herzlinger, Regina E., and Brian L. Walker. "Epic: The Future of Health Information Technology." Harvard Business School Case 325-028, September 2024. (Revised March 2025.)
- December 2007
- Article
Adoption of Information Technology under Network Effects
By: Deishin Lee and Haim Mendelson
Because information technologies are often characterized by network effects, compatibility is an important issue. Although total network value is maximized when everyone operates in one compatible network, we find that the technology benefits of the users depend on... View Details
Keywords: Network Effects; Standards; Competitive Strategy; Customization and Personalization; Information Technology; Technology Adoption
Lee, Deishin, and Haim Mendelson. "Adoption of Information Technology under Network Effects." Information Systems Research 18, no. 4 (December 2007).
- September 2010
- Teaching Note
Information Technology at COSCO (TN)
Teaching Note for 305080. View Details
- March 1988
- Background Note
Leadership and the Information Technology Organization
By: Lynda M. Applegate and Donna B. Stoddard
Applegate, Lynda M., and Donna B. Stoddard. "Leadership and the Information Technology Organization." Harvard Business School Background Note 188-114, March 1988.
- 28 Oct 2010
- Working Paper Summaries
The Distinct Effects of Information Technology and Communication Technology on Firm Organization
- November 1997 (Revised May 2002)
- Case
MicroAge, Inc.: Orchestrating the Information Technology Value Chain
By: Lynda M. Applegate and Kirk A. Goldman
MicroAge, Inc. started as a storefront in Tempe, AZ in 1976 selling personal computer kits to hobbyists. During their first year of operation, founders Jeff McKeever and Alan Hald sold $1.5 million worth of computer kits, priced at under $1,000 each. Twenty years... View Details
Keywords: Transformation; Growth Management; Risk Management; Product; Opportunities; Horizontal Integration; Information Infrastructure; Information Technology; Internet and the Web; Technology Industry; Arizona
Applegate, Lynda M., and Kirk A. Goldman. "MicroAge, Inc.: Orchestrating the Information Technology Value Chain." Harvard Business School Case 398-068, November 1997. (Revised May 2002.)