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February 2000 (Revised August 2001)
Case

Astor Park Hotel

By: William J. Poorvu, Arthur I Segel and Matthew C. Lieb

Starwood Hotels, the world's largest REIT, is interested in acquiring an underperforming hotel in the Pacific Northwest. Steve Goldman, Starwood's VP of acquisitions and development, is wondering how much to pay for the property and how to reposition it. View Details

Keywords: Entrepreneurship; Mergers and Acquisitions; Asset Pricing; Property; Investment; Accommodations Industry; Northwestern United States

September 2002 (Revised May 2008)
Case

The Arts Property and Hotel

By: Arthur I Segel and Ani M Vartanian

Julio Martinez finds himself as one of the owners of the Arts Hotel Project in Barcelona, Spain. The 455-room hotel is managed by the Ritz Carlton and is in a 44-story tower along Barcelona's beachfront. Julio needs to figure out a strategy to maximize his investment,... View Details

Keywords: Investment; Agreements and Arrangements; Property; Strategy; Accommodations Industry; Real Estate Industry; Barcelona

January 2008 (Revised April 2008)
Teaching Note

Orient-Express Hotels (TN)

By: Frances X. Frei

Teaching Note for [603024]. View Details

Keywords: Accommodations Industry

February 2011
Case

Barceló Hotels and Resorts (A)

By: John T. Gourville and Marco Bertini

Barcelo Hotels and Resorts must decide whether to allow its many hotels to continue to undertake separate promotional campaigns or to run, for the first time, a broad corporate-level promotion. Complicating the decision is the fact that the many hotels in its portfolio... View Details

Keywords: Brand Management; Sales Promotions; Brands and Branding; Price; Strategy; Corporate Strategy; Accommodations Industry

March 2012
Teaching Note

Shangri-La Hotels (TN)

By: Dennis Campbell

29 Mar 2012
Working Paper Summaries

An Exploration of Luxury Hotels in Tanzania

Keywords: by Diego A. Comin; Entertainment & Recreation

September 2006
Teaching Note

Taj Hotel Group (TN)

By: Thomas J. DeLong, Jaan Margus Elias and Terence Heymann

Keywords: Accommodations Industry

2012
Working Paper

An Exploration of Luxury Hotels in Tanzania

By: Diego A. Comin

Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its unique natural assets, is an ideal candidate. However, despite being so richly endowed in touristic resources, Tanzania receives very few... View Details

Keywords: Natural Environment; Business Ventures; Luxury; Revenue; Price; Developing Countries and Economies; Accommodations Industry; Tourism Industry; Tanzania

September 1995
Teaching Note

Choice Hotels International,1995 TN

By: Tarun Khanna

Teaching Note for (9-795-165). View Details

Keywords: United States

May 1988 (Revised June 1988)
Case

GSG Hotel Corp.

Find at Harvard

June 2000
Case

Four Seasons Hotels and Resorts

Four Seasons has a love/hate relationship with technology, including the best Web site in the industry. This case examines how a leading service delivers high-tech/high-touch, and looks at its progressive human resource strategy. View Details

Keywords: Information Technology; Service Operations; Accommodations Industry

September 2016
Teaching Note

Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry (Brief Case)

By: Howard H. Stevenson and Michael J. Roberts

Teaching Note for case 917-501. View Details

September 1992 (Revised March 1994)
Case

Warsaw Marriott: New Competition for Warsaw's Marriott Hotel

A very successful luxury hotel in Warsaw, Poland is faced with its first serious competition as new luxury hotels enter the Warsaw market. The case raises the general issue of how to sustain a competitive advantage in an international service business. A variety of... View Details

Keywords: Competitive Advantage; Globalized Markets and Industries; Accommodations Industry; Poland

May 1999
Teaching Note

Fitzpatrick Hotel Group Series TN

By: Paul A. Gompers

Teaching Note for (9-298-002), (9-298-003), and (9-298-004). View Details

Keywords: Republic of Ireland

May 2010 (Revised September 2023)
Case

Qingdao Sea View Garden Hotel

By: Robert G. Eccles, Das Narayandas and Cheng-Hua Tzeng

Keywords: Travel Industry; Accommodations Industry; China

September 1984
Teaching Note

Dunfey Hotels Corp., Teaching Note

By: Robert J. Dolan

Teaching Note for (9-581-114). View Details

September 1984
Teaching Note

Dunfey Hotels Corp., Teaching Note

By: Robert J. Dolan and Christopher H. Lovelock

Teaching Note for (9-581-114). View Details

January 2002
Teaching Note

Ritz-Carlton Hotel Company, The TN

By: Sandra J. Sucher

Teaching Note for (9-601-163). View Details

Keywords: Accommodations Industry; Service Industry

May 2007
Case

Westin Hotels and Resorts: Operations of a Lifestyle Experience

By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock

Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details

Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry

February 2003
Case

Whitbread Hotel Company (B)

By: Michael Beer and James Weber

Supplements the (A) case. View Details

Keywords: Organizational Change and Adaptation; Organizational Structure; Integration; Business or Company Management; Strategy

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