feedback - Publications - Faculty & Research

01 Dec 2023
News

Elevator Pitch: Feedback

Laxmi Wordham (MBA 2001) Chief Growth Officer, Bright Feeds Concept: Bright Feeds uses patent-pending drying technology and an AI-driven processing technique to convert all varieties of food waste into a high-quality and consistent animal-feed replacement for the soy... View Details

Keywords: Illustration by Drue Wagner; Photo by ChiChi Ubiña

December 2015
Case

Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback

By: Boris Groysberg and Ann Leamon

Keywords: Feedback; Organization Behavior; Interpersonal Communication; Organizations

Citation

Educators

Purchase

04 Aug 2011
News

Three Questions for Effective Feedback

September 1982 (Revised March 1989)
Background Note

Managing Interpersonal Feedback

Provides a discussion of both the importance and some possible pitfalls that may be encountered when one tries to talk candidly with others about their behavior on the job. View Details

Keywords: Interpersonal Communication; Performance Evaluation

Citation

Educators

Purchase

December 2009
Article

Closing the Customer Feedback Loop

By: Rob Markey, Fred Reichheld and Andreas Dullweber

Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details

Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain

Web

Feedback - Alumni

Website Feedback & Support Website Feedback & Support We value your feedback regarding HBS Alumni technology resources. Let us know how we can help you. Which topic best... View Details

13 Oct 2017
News

How to give feedback that gets results

July 2012
Supplement

Feedback and Coaching Workshop

By: Joshua D. Margolis and Anthony Mayo

Citation

Purchase

01 Sep 2021
News

How Women Can Learn from Even Biased Feedback

26 Jan 2021
News

Giving Critical Feedback Is Even Harder Remotely

2018
Chapter

The Power of Accepting Feedback

By: Hubert Joly

Citation

July 2012
Teaching Note

Feedback and Coaching Workshop (TN)

By: Joshua D. Margolis and Anthony J. Mayo

Citation

Purchase

28 Mar 2013
News

The Delicate Art of Giving Feedback

13 Oct 2017
Working Paper Summaries

Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks

Keywords: by Paul Green, Jr., Francesca Gino, and Bradley Staats

18 Nov 2009
HBS Case

Customer Feedback Not on elBulli’s Menu

He's been called "the Salvador Dalí of the kitchen" for creations ranging from beetroot and yogurt ice-cream lollipops to a deconstructed Spanish omelet served in a parfait glass. Each year, some 2 million hopeful diners vie to be one of the fifty customers... View Details

Keywords: by Julia Hanna; Food & Beverage

Web

Early-Stage Feedback | New Venture Competition

Early-Stage Feedback Business Track Early-Stage Feedback allows potential participants in the New Venture Competition (NVC) to receive guidance on their venture. This is a great opportunity to get View Details