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  • All HBS Web  (263)
    • News  (46)
    • Research  (180)
    • Multimedia  (1)
  • Faculty Publications  (90)

Show Results For

  • All HBS Web  (263)
    • News  (46)
    • Research  (180)
    • Multimedia  (1)
  • Faculty Publications  (90)
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  • 06 Aug 2020
  • News

Defining Flex Work

companies understand their employees’ needs and best respond to them. There is no a one-size-fits-all solution to the flexibility question, says Auerbach. Werk assesses each employee and recommends a schedule most likely to maintain... View Details
  • 08 Jan 2025
  • News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government
  • 01 Oct 2002
  • News

Faculty Research Symposium

that she also published in the August 2002 Harvard Business Review. For the time-pressure study, Amabile endeavored to “trap creativity in the wild” by surveying employees at seven companies across three industries. She and her... View Details
  • 01 Mar 2006
  • News

The Little Ice-Cream Company That Could

and retraining, and employee satisfaction surveys periodically measure how well the company is meeting its stated goals. “Today, as I travel around the country, it’s what binds us together,” says Rogers. “We... View Details
Keywords: Roger Thompson; Food Manufacturing; Manufacturing
  • 01 Sep 2012
  • News

A Silent Workplace Crisis

resources or employee assistance programs. One simple change, to have information and referral requests managed by experienced geriatric-care managers, would dramatically improve utilization of services. Corporate wellness programs and... View Details
Keywords: Janet Simpson Benvenuti; caregiving; aging; Nursing and Residential Care Facilities; Health, Social Assistance
  • 01 Dec 2022
  • News

Case Study: Your Call Is Important to Us

Duncan for the company’s Hack Week competition, in which employees are invited to spend a week pursuing a passion project. Their idea for a personality-forward voice assistant won an award and, with it, some funding. “Seeing that Spotify... View Details
Keywords: Computer Systems Design and Related Services; Professional Services
  • 01 Jan 2002
  • News

Orin C. Smith (MBA '67)

close connections between economies and governments around the world. "It isn't sufficient that I try to maximize the company's bottom line," Smith says. "Other constituencies affect our success in the long run." Starbucks employees... View Details
  • 01 Mar 2004
  • News

Ron Shaich’s Café Society

satisfaction in the food industry. People love coming to Panera Bread — last week we served four million customers! They get what we’re doing. As I travel the country I find it amazing that people come up and thank me. It feels great... View Details
Keywords: Susan Young; Food Services and Drinking Places; Hospitality
  • 01 Apr 1997
  • News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

feelings, and self-image. Food is like clothing or shelter: you can get by with the basics, or you can aspire to some aesthetics. The new insistence on food quality may be an outgrowth of a larger need to put more meaning and satisfaction... View Details
  • 01 Oct 2001
  • News

Q&A: Orin Smith

young consumers. I believe that will be true in our case. How would you describe the Starbucks company culture? It is highly aspirational and very people-oriented. Starbucks gives stock options to all employees (we call them partners); we... View Details
Keywords: Hanna, Julia; Hospitality; Food and Beverage Stores; Retail Trade
  • 01 Feb 2000
  • News

Executives Convene to Discuss Consumer-Driven Health Care

employees, rapidly rising health-care costs, and the likely loss of existing protection against lawsuits for pain and suffering from medical events. She then disclosed the results of a 1999 KPMG survey of CEOs and consumers about consumer-driven health care. The firm... View Details
  • 01 Sep 2007
  • News

Riding It Out

an area where neither Paal nor I have any background experience.” Ten employees now staff the IT department, a “hefty investment” by Gisholt’s admission but a necessary one in a business that relies so heavily on accuracy in its... View Details
Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade
  • 04 Jun 2025
  • News

Slice of Life

up I'm even better. And I find great satisfaction in pushing myself to make something perfect knowing that I'm probably never going to make a pizza that I'm perfectly satisfied with, but the joy is in that journey. DM: You are a business... View Details
  • 01 Jun 2014
  • News

Alumni and Faculty Books for June 2014

which employees act like free agents. The solution? Think of employees not as family or free agents but as allies. Both managers and employees must trust each other enough to... View Details
  • 10 Mar 2021
  • News

New Releases: Alumni and Faculty Books, Podcasts

in doing more good with your limited time on the planet, and experience greater satisfaction in the process. Sales Management That Works: How to Sell in a World That Never Stops Changing By Frank V. Cespedes, MBA Class of 1973 Senior... View Details
Keywords: Margie Kelley; Publishing Industries (except Internet); Information
  • 01 Jun 2017
  • News

Alumni and Faculty Books for June 2017

Well-intentioned parents across the country are enabling a “me” generation of children who lack the wisdom and satisfaction of accomplishment that only struggle and adversity can bring. Watts provides practical strategies like creating... View Details
  • 30 Nov 2017
  • News

Happy Meals (Are Here Again)

orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of cash registers that separates the customers and the View Details
Keywords: Dan Morrell; photographed by Saverio Truglia
  • 01 Dec 2016
  • News

Alumni Books of 2016

indexing to make their portfolio stronger and more profitable. The Pie Life: A Guilt-Free Recipe For Success and Satisfaction by Samantha Ettus (MBA 2001) (Ghost Mountain Books) Ettus wants to change the way you think about work/life... View Details
  • 01 Mar 2025
  • News

Alumni and Faculty Books

affect a retiring person’s day-to-day experience in the final months of their career, as well as their early years of retirement—and how life satisfaction depends largely on alignment among the three. TALK: The Science of Conversation and... View Details
  • 10 Mar 2021
  • News

Next Normal

Edited by Julia Hanna; illustrations by Fabio Consoli One year after the pandemic mandated an abrupt shift to working from home for millions of people, organizations are taking a long, hard look at how and where employees work—and why. In... View Details
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