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  • 08 Dec 2020
  • Blog Post

Keep Your Weary Workers Engaged

“Keeping morale and motivation up amongst employees while they are dealing with the stress of COVID-19 as well as parenting/schooling children while working from home. How can we be supportive while maximizing productivity? How do we help... View Details
  • Article

Human Capital and the Future of Work: Implications for Investors and ESG Integration

By: Sakis Kotsantonis and George Serafeim
Human capital development (HCD) is a key consideration for most companies, but only recently have investors focused on understanding the risks and opportunities related to human capital with the emergence of environmental, social, and governance (ESG) investment... View Details
Keywords: Future Of Work; ESG; Employee Engagement; Employee Compensation; Human Capital; Human Resources; Employees; Compensation and Benefits; Wages
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  • 08 Oct 2020
  • Research & Ideas

Keep Your Weary Workers Engaged and Motivated

[This is the sixth installment in a monthly series on management issues in the time of COVID-19.] We recently asked 600 CEOs: What is keeping you awake at night during this global pandemic? A major and multifaceted concern that emerged is how to keep employees... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 2020
  • Working Paper

Recognition Incentives for Internal Crowdsourcing: A Field Experiment at NASA

By: Jana Gallus, Olivia S. Jung and Karim R. Lakhani
What might motivate employees to participate in internal crowdsourcing, a peer-based approach to innovation? Should organizations use incentives that are congruent with their established hierarchical structures, or should they use incentives that are aligned with the... View Details
Keywords: Online Platforms; Employee Engagement; Managerial Recognition; Innovation and Management; Employees; Motivation and Incentives
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  • 02 Aug 2017
  • What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

change.” In the opinion of davidfinaz, employees walk through the door of their new employer with hidden skepticism based on previous work experience. “Organizations have a huge hurdle of mistrust to overcome.” Christopher Hunsicker... View Details
Keywords: by James Heskett
  • 30 Aug 2010
  • Research & Ideas

Turning Employees Into Problem Solvers

compared to staff in units with low managerial engagement? "Interestingly, we only saw a meaningful increase in offering solutions by employees in units with low managerial engagement," says Adler-Milstein. "In a sense, the units with... View Details
Keywords: by Julia Hanna; Health
  • 17 Jul 2023
  • Research & Ideas

Money Isn’t Everything: The Dos and Don’ts of Motivating Employees

Noncents.” It will be a practical examination of the way money—and nonmonetary rewards—trickle down to create that special magic that makes employees believe in the mission and work harder to further its success. Getting these incentive... View Details
Keywords: by Avery Forman
  • 16 Apr 2015
  • News

Improving employee productivity: On your toes

  • May 2023
  • Article

Decarbonizing Health Care: Engaging Leaders in Change

By: Vivian S. Lee, Kathy Gerwig, Emily Hough, Kedar Mate, Robert Biggio and Robert S. Kaplan
Health care leaders are often surprised to learn that their operations contribute significantly to a warming climate. In addition to their roles as responders to and victims of extreme weather events, health care organizations have an obligation to reduce... View Details
Keywords: Health Care; Decarbonization; Carbon Emissions; Net-zero Emissions; Climate Change; Health Care and Treatment; Health Industry
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  • 13 Aug 2020
  • Research & Ideas

6 Ways to Support COVID-Weary Employees

modify aspects of their job to fit their own needs, abilities, and preferences—can increase well-being. If leaders support and help their subordinates engage in job crafting, this may improve employee... View Details
Keywords: by Dina Gerdeman
  • 25 May 2011
  • HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

out how he or she can help (QuikTrip offers a variety of employee support programs). But if there are no real barriers and a worker's performance continues to suffer, the employee is cut loose. Improving on... View Details
Keywords: by Julia Hanna; Retail
  • 2014
  • Working Paper

Firm Competitiveness and Detection of Bribery

By: George Serafeim
Using survey data from firms around the world I analyze how detection of bribery has impacted a firm's competitiveness over the past year. Managers report that the most significant impact was on employee morale, followed by business relations, and then reputation and... View Details
Keywords: Competitiveness; Corruption; Bribery; Employee Engagement; Reputation; Regulation; Competition; Crime and Corruption; Ethics; Performance
Related
  • 01 Sep 2020
  • Blog Post

6 Ways to Support COVID-Weary Employees

constrained resources, and are facing high job demands—three factors that predict lower engagement and greater burnout. Low-cost, light touch interventions can improve conditions for employees. Such interventions can include goal-setting... View Details
Keywords: All Industries
  • 19 Jan 2023
  • Blog Post

11 Ways to Reengage Employees in the New Year

The new year is here and it’s time to “circle back,” reset, and reengage with your teams for 2023. To help you kick off the year on the right foot, here are eleven ways to keep employees motivated and View Details
Keywords: All Industries
  • August 2020
  • Supplement

Mary Guerrero and the Advancement of Latinx Talent: Developing an Employee Resource Group at a Top Tier Bank (B)

By: Rosabeth Moss Kanter and Amy Hernandez Turcios
Mary Guerrero decided to pursue the challenging road and kicked off Hispanic/Latinx Advancement and Career Engagement (HACE) at her Bulge Bracket Bank (BBB). For Mary, her larger purpose was to advance Latinx talent in the U.S. because she believed it was important for... View Details
Keywords: Latin America; Career; Engagement; Bank; Inclusion; Scale; Latinx; Talent and Talent Management; Diversity; Ethnicity; Leadership; Personal Development and Career; Leadership Development; Banks and Banking
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  • 04 Jun 2013
  • Working Paper Summaries

Prosocial Bonuses Increase Employee Satisfaction and Team Performance

Keywords: by Lalin Anik, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn & Jordi Quoidbach
  • 02 Oct 2014
  • News

Dealing With Employee Disengagement: Competition vs. Collaboration

  • 17 Feb 2022
  • Book

When Employees Feel a Sense of Purpose, Companies Succeed

unabashed about expressing his individuality. He speaks passionately and directly, unafraid to let his personality shine and to make himself vulnerable. But Wallace wants everyone in his company to feel and behave like this. As he recognizes, it’s very difficult for... View Details
Keywords: by Ranjay Gulati
  • January 2015 (Revised October 2015)
  • Case

Trouble at Tessei

By: Ethan Bernstein and Ryan W. Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
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  • October 2015 (Revised February 2020)
  • Teaching Note

Trouble at Tessei

By: Ethan Bernstein and Ryan Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
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