• August 2015 (Revised June 2021)
• Case

Amazon.com, 2021

By: John R. Wells, Benjamin Weinstock, Gabriel Ellsworth and Galen Danskin

In February 2021, Amazon announced 2020 operating profits of $22,899 million, up from $2,233 million in 2015, on sales of $386 billion, up from $107 billion five years earlier (see Exhibit 1). The shareholders expressed their satisfaction (see Exhibit 2), but not all... View Details

Keywords: Strategic Analysis; Retail; E-commerce; Amazon; Internet; Amazon.com; AmazonFresh; Jeff Bezos; Cloud Computing; Marketplaces; Streaming; E-reader Market; Digital Media; Mobile App; Online Retail; Shipping; Database; Tablet; Kindle; Kindle Fire; Smartphone; Delivery; Digital Platforms; Competition; Internet and the Web; Corporate Strategy; Digital Marketing; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Profit; Revenue; Global Strategy; Multinational Firms and Management; Taxation; Business History; Human Resources; Resignation and Termination; Books; Human Capital; Working Conditions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Industry Growth; Industry Structures; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Supply Chain; Supply Chain Management; Organizational Culture; Public Ownership; Work-Life Balance; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competitive Strategy; Diversification; Expansion; Integration; Horizontal Integration; Vertical Integration; Information Infrastructure; Information Technology; Mobile and Wireless Technology; Price; Applications and Software; Marketing; Marketing Strategy; Working Capital; Customer Focus and Relationships; Customer Value and Value Chain; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; Electronics Industry; United States; Washington (state, US); Seattle

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Wells, John R., Benjamin Weinstock, Gabriel Ellsworth, and Galen Danskin. "Amazon.com, 2021." Harvard Business School Case 716-402, August 2015. (Revised June 2021.)

• December 5, 2024
• Article

A Consensus Definition of Creativity in Surgery: A Delphi Study Protocol

By: Alex Thabane, Tyler McKechnie, Phillip Staibano, Vikram Arora, Goran Calic, Jason W. Busse, Sameer Parpia and Mohit Bhandari

Introduction
Clear definitions are essential in science, particularly in the study of abstract phenomena like creativity. Due to its inherent complexity and domain-specific nature, the study of creativity has been complicated, as evidenced by the various... View Details

Keywords: Creativity; Health Care and Treatment; Outcome or Result; Measurement and Metrics

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Thabane, Alex, Tyler McKechnie, Phillip Staibano, Vikram Arora, Goran Calic, Jason W. Busse, Sameer Parpia, and Mohit Bhandari. "A Consensus Definition of Creativity in Surgery: A Delphi Study Protocol." PLoS ONE 19, no. 12 (December 5, 2024).

• 18 Apr 2017
• First Look

First Look at New Ideas, April 18

https://cb.hbsp.harvard.edu/cbmp/product/717430-PDF-ENG Harvard Business School Case 814-033 A Note on Healthcare IT and Applications to the Healthcare Industry This note provides an overview of three key healthcare IT areas: electronic... View Details

Keywords: by Sean Silverthorne

• 14 Feb 2012
• First Look

First Look: February 14

Scientific Publishing Company, in press An abstract is unavailable at this time. Publisher's Link: http://www.worldscibooks.com/economics/8336.html Managing Your Boss Authors:Linda A. Hill and Kent Lineback Publication:Chap. 1 in Guide to... View Details

Keywords: Carmen Nobel

• 30 May 2024
• Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

General Brigham, and Lily Payvandi, assistant professor at Boston University Medical Center, was published in March in the Journal of the American Medical Association’s JAMA Network Open. Audience question leads to inquiry The idea for... View Details

Keywords: by Ben Rand; Health

• 25 Apr 2017
• First Look

First Look at New Research, April 25

2017 CA: BVT Publishing Global Marketing Management: A Casebook By: Quelch, John A. Abstract—During the last quarter century, international business was shaken by a revolution in global competition unlike any previously experienced. As... View Details

Keywords: Sean Silverthorne

• 13 Mar 2023
• Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

percentage points higher in patient satisfaction surveys than specialists with whom the primary care doctor didn’t train, finds new research published in JAMA Internal Medicine. PCPs and specialists who spent their early years together... View Details

Keywords: by Rachel Layne; Health

• 12 Mar 2006
• Research & Ideas

New Research Explores Multi-Sided Markets

vertical chain and therefore come up with superior products. One tradeoff would therefore seem to be between large market share and high quality, of which the Microsoft/Apple comparison is a good illustration. Sony illustrates another dimension of vertical integration.... View Details

Keywords: by Sean Silverthorne; Technology

• 05 May 2009
• First Look

First Look: May 5, 2009

during the Asian financial crisis from 1997 to the end of 1998. Purchase this case: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=708001 E Ink in 2008 Harvard Business School Case 709-443 In the fall of 2008, E Ink had positioned itself as a leader in... View Details

Keywords: Martha Lagace

• 24 May 2018
• Research & Ideas

Distance Still Matters in Business, Despite the Internet

allowed all areas to gain access to the riches provided by electronic commerce and data-enabled media. Technically led growth enabled rich areas to gain more than other areas, even when everyone was growing–largely in part because they... View Details

Keywords: by Sean Silverthorne; Publishing; Publishing; Publishing; Publishing; Publishing

• 10 Apr 2018
• First Look

First Look at New Research, April 10, 2018

electronic car company founded and led by Elon Musk. Wall Street analysts are wildly divided on the future growth prospects for this company, and analysts’ one year share price targets range from $160 to $500. The case explores in detail... View Details

Keywords: Sean Silverthorne

• 21 May 2013
• First Look

First Look: May 21

introduce an information processing perspective on knowledge sourcing by theorizing how knowledge sourcing is enabled by conditions known to influence individual and group information processing. We develop a multi-level model to examine knowledge sourcing from an... View Details

Keywords: Sean Silverthorne

• 24 Apr 2019
• Research & Ideas

The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention

agencies. In 2010, these retailers would keep prices constant for about nine months on average. Today, that timeframe has narrowed to just three months, he says. That acceleration was especially true for categories like electronics and... View Details

Keywords: by Roberta Holland; Retail

• 17 Jul 2012
• First Look

First Look: July 17

license to operate was revoked by the government of the DRC, Eurasian bought the rights over the mines that were previously under FQM's control raising questions about the effectiveness of corporate governance at Eurasian. Purchase this... View Details

Keywords: Sean Silverthorne