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Show Results For
- All HBS Web
(382)
- News (68)
- Research (260)
- Events (1)
- Multimedia (2)
- Faculty Publications (38)
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- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain improving performance to View Details
- 01 Dec 2003
- News
An Authentic Leader
revenues were less than $750 million. In short order, he became CEO and chairman. When he retired at age 59 in 2001, the company employed 28,000 and revenues exceeded $6.7 billion. George attributes the company’s success to maintaining an uncompromised devotion to... View Details
- 01 Sep 2024
- News
Reduce, Reuse, Recycle
Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
- 01 Oct 2013
- News
Banking on Africa's Future
Tope Lawani Tope Lawani (MBA 1995) is a man on a mission—make that two missions, actually. The cofounder and managing partner of London-based Helios Investments, Lawani says his firm aims to reward investors with "attractive,... View Details
- 01 Jun 2014
- News
In My Humble Opinion: Jan Swartz (MBA 1996)
Swartz, MBA 1996] jokes that my hotel requirements have changed significantly since I sold him on stories like this." Where she'd like to visit next: The Galápagos Islands; Machu Picchu. Travel tips: Global Entry, a program that allows for expedited View Details
- 01 Mar 2024
- News
What is Web3?
value creation through holder identity and community formation, which has been explored in everything from NFT-based affinity networks to customer rewards programs from companies such as Starbucks. Ownership... View Details
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
Alumni Books The Boat House Café: Book One of First Light by Linda Cardillo (MBA 1978) (Bellastoria Press LLP) A novel set on Martha’s Vineyard. Buffoonery on Woodhouse Avenue by Bob Garland (PMD 20, 1970) (Gabbrolandbooks) The fourth in a series of humorous novels.... View Details
- 01 Dec 2017
- News
The First Five Years: Emmanuel Straschnov (MBA 2012)
learn––users help each other a lot on our forum. Watching these interactions on the forum is one of the most rewarding things ever, and this has helped us to scale our user base with a small team, as a lot of our View Details
- 01 Jun 2010
- News
Alumni Books
how companies use innovative business models to achieve transformational growth by fulfilling customer needs in current markets; serving new customers and creating new markets; and responding to shifts in... View Details
- 01 Mar 2018
- News
Money (Actually) Can Buy Happiness
Another basic insight from the research—that giving even small amounts of money to other people can make you happy—can also be applied by organizations. On the employee side, you could give someone a $25 bonus for a job well done, or you could give them $25 to View Details
Keywords: April White
- 01 Oct 1998
- News
Supplying Demand
country, he says, "to see the stores as the customer sees them." Along with legions of price-conscious customers, Stemberg's office superstore concept has also attracted its share of imitators. Within two years of opening its doors,... View Details
Keywords: Paul Michelman
- 01 Sep 2013
- News
A Focus on You
To sweeten the deal, we have something big to offer in exchange. Beginning this month, HBS is launching a brand-new Alumni website, featuring personalized content delivery (based on your profession and unique interests), customized events... View Details
- 01 Sep 2012
- News
Hierarchy's Last Stand
meeting with critics. One CEO of the new, humbler variety published a dialogue with a customer who questioned high prices in the company newsletter, replete with pointed attacks, some of which he admitted he couldn’t answer well. Status... View Details
- 01 Oct 2002
- News
What's Cookin'
simple: “We try to challenge workers with new responsibilities and reward them with increased pay,” he says, telling the story of an immigrant worker who started as one of Pasta Cuisine's dishwashers (“dirty, hot work,” Garner adds) and... View Details
Keywords: Hanna, Julia
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
initiatives — Apple, Claris, Palm, and Handspring — and it’s been rewarding to look back and see all the value and products created, as well as the customers served by those efforts. The Visor PDA uses the... View Details
- 01 Sep 2008
- News
Mara Aspinall
1,500-person division is a leader in the emerging field of personalized medicine, which treats cancer and other diseases with customized therapies that take into account the patient’s specific genetic traits. With HBS professor Richard... View Details
- 01 Dec 2020
- News
The Fine Print: Alumni Recommend Their Best Reads
series. —Mike Graffeo (MBA 2006) This is not a plant, but The Politics Industry: How Political Innovation Can Break Partisan Gridlock and Save Our Democracy, by Katherine Gehl and Michael Porter. It explains how and why our system rewards... View Details
- 01 Jan 2002
- News
Marjorie M.T. Yang (MBA '76)
guiding precepts is to try to improve the livelihood of every member of the company," says Yang, "so the benefits of these savings are passed on not only to our customers but to all our employees. In addition, we feel a responsibility to... View Details
- 01 Apr 2001
- News
New Ventures New Gains
adds HBS executive director of Entrepreneurial Studies Michael J. Roberts, who, as the contest’s faculty organizer, works closely with the student representatives. “The overall interest in entrepreneurship is solid. People have seen how much fun it is and how View Details
- 01 Mar 2009
- News
Your Taxi Is Waiting
reservation system, or phone, a customer reserved the entire plane, with pricing set on a per-hour basis. A typical day trip, such as the Boston–Syracuse example above, would run $4,400. Divided among the Caravan’s eight passengers, the... View Details