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Show Results For
- All HBS Web
(8,209)
- People (9)
- News (1,270)
- Research (5,728)
- Events (20)
- Multimedia (9)
- Faculty Publications (4,094)
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- 01 Jun 2005
- News
Marked Managers
They became skilled at watching the bottom line, managing scarce resources, and forming relationships with government and business organizations outside the company. At Abbott, young MBAs most often were... View Details
- 13 Jan 2015
- News
Advice and Credibility Go Hand-in-Hand for Managers
- 06 Mar 2017
- News
To Motivate Employees, Show Them How They’re Helping Customers
- 01 Nov 2022
- News
Let's Protect Our Frontline Workers from Rude Customers
- 30 Jul 2021
- News
What’s the Right Customer Experience for Your Brand?
- 06 Jul 2020
- News
The Right Way to Manage Churn for Maximum Profit
- 16 Jun 2020
- News
Your Customers Have Changed. Here's How to Engage Them Again.
- 06 Jan 2021
- News
Blockchain Is Changing How Companies Can Engage with Customers
Keywords: Blockchain
- 23 Mar 2023
- News
Should You Share AI-Driven Customer Insights with Your Customers?
- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 28 Apr 2022
- News
Why Companies Should Pay More Attention to Customers Last in Line
- 22 Jul 2014
- News
Market Basket management paying for missteps in standoff
- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 24 Nov 2020
- News
How Fake Customer Reviews Do — and Don’t — Work
- 01 Apr 1997
- News
Management Update Launched
customer retention, or strategies for growth," says Kiechel. Kiechel believes Management Update is the perfect filter for the overwhelming flood of information managers receive... View Details
Keywords: Judith A. Ross
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
leadership position in the Northeast through the strategic use of new technology, marketing savvy, and a management style that encouraged staff to invest themselves in their work. In 1996, BayBanks merged with Bank of Boston to form... View Details
Keywords: Eileen K. McCluskey
- 11 Jul 2023
- News
To Get Better Customer Data, Build Feedback Loops into Your Products
- 08 May 2015
- News
Prestige brands can expand their reach—and make their core customers proud
Managing symbolic and exclusive brands involves an inherent tradeoff. Managers seek to generate growth by extending the customer base to new segments and markets. Yet increased... View Details