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- All HBS Web (140)
- Faculty Publications (15)
Show Results For
- All HBS Web (140)
- Faculty Publications (15)
- Research Summary
Trust
By: Sandra J. Sucher
In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details
Keywords: Power; Globalization; Leadership; Corporate Culture; Future Of Work; Innovation; Human Resources; Technology Strategy; Automation; Stakeholder Engagement; Employee Attitude; Customer Behavior; Shareholder Value; Government And Business; Impact Investing; Corporate Accountability; Corporate Change And Sustainability; Asia; Europe; South America; Middle East; North And Central America; Trust; Asia; Europe; South America; Middle East; North and Central America
- Research Summary
The Role of Information Technology in the Provision of Services
By: James I. Cash
James I. Cash, Jr. is exploring the role of information technology in service management. Specifically, he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations. (In the United States today, service... View Details
- Research Summary
Overview
By: Rohit Deshpande
Customer Centricity
Rohit Deshpandé's research program focuses on Customer-Centricity. A stream of projects examines the interaction between corporate and national culture as they influence the development and implementation of global marketing strategies in high... View Details
- 02 Jun 2010
- First Look
First Look: June 2
Business Review 88, no. 6 (June 2010) An abstract is unavailable at this time. Read the preview: http://hbr.org/2010/06/are-you-a-high-potential/ar/1 Altruistic Dynamic Pricing with Customer Regret Authors:Julio J. Rotemberg... View Details
Keywords: Martha Lagace
- 22 Jul 2015
- Research & Ideas
Name Your Price. Really.
of experiments—including a field experiment where she posed with students as snack bar employees—Santana found that by subtly manipulating the environment, sellers can dramatically change what some buyers are willing to pay. Retailers are experimenting with allowing... View Details
- 18 Sep 2012
- First Look
First Look: September 18
initial socialization focused on personal identity (emphasizing newcomers' authentic best selves) led to greater customer satisfaction and employee retention after six months, compared to (a) socialization that focused on organizational... View Details
Keywords: Sean Silverthorne
- 01 Jul 2008
- First Look
First Look: July 1, 2008
the customer knowledge gained from conducting market research at the front end of NPD affects which of these opportunities the firm should pursue. Pitfalls in analyzing the customer data are described, along... View Details
Keywords: Martha Lagace
- 13 Oct 2015
- First Look
October 13, 2015
to the customer over time. Customer relationships become continuous and open-ended, service becomes more efficient and proactive, and new business models are enabled. The rich data on location and... View Details
- 20 May 2008
- First Look
First Look: May 20, 2008
Abstract How do decisions made for tomorrow or two days in advance differ from decisions made for several days in the future? We use novel panel data from an online grocer to address this question. In general, we find that as the delay between order completion and... View Details
Keywords: Martha Lagace
- 07 Dec 2010
- First Look
First Look: Dec. 7
marketing strategy by the marketing department, one focused on the role of customer relations in product development, is considered. The creation of a set of basic principles and operating procedures for GE's marketing unit is discussed.... View Details
Keywords: Sean Silverthorne
- Web
Rock Summer Fellows - Entrepreneurship
decision-making criteria for admission into this program include the quality of the plan and application (clarity of problem hypothesis and strength of customer discovery findings), demonstrated commitment to a high-level of focus and a... View Details
- Web
Value-Based Health Care - Institute For Strategy And Competitiveness
about value-based health care. Here we publish links to major value oriented organizations in health care. American College of Surgeons' THRIVE Initiative On July 18, 2019, the American College of Surgeons (ACS) and Harvard Business... View Details
- 15 Jan 2007
- Research & Ideas
The Business of Free Software
latter derives solely from the voluntary efforts of vendors' employees. Not surprisingly, they find that the money-driven cluster consists mostly of high impact OSS projects that draw customers to a vendor's mainly proprietary, core... View Details
- Web
Named Fellowship Funds - Alumni
Headquartered in Chicago, TDS has grown to serve more than 7 million customers in 36 states with revenue of over $5 billion. The son of Swedish immigrants from Chicago's South Side, Carlson is a graduate of the University of Chicago. He... View Details
- 06 Jun 2016
- Research & Ideas
Skills and Behaviors that Make Entrepreneurs Successful
the successful management of all financial aspects of a business venture. Sales. Measures skills and behaviors needed to build an effective sales organization and sales channel that can successfully acquire, retain, and serve customers, while promoting strong View Details
Keywords: by HBS Working Knowledge
- Web
Policies, Rules & Guidelines | About
in, denied the benefits of, or subjected to discrimination in any program on the basis of sex, including sexual orientation or gender identity. Shad Membership Eligibility Harvard Business School students, faculty, emeriti faculty, staff,... View Details
- Web
HBS - The year in Review
Acceptance Rate 3% More Key Enrollment Statistics New Faculty Twenty-three faculty members, including new tenure-track professors, visitors, and practitioners, participated in START, a deep-dive orientation to the School that took place... View Details
- Web
HBR Classics - Alumni
Decisions Fine Tuning Market Oriented Practices New Thinking for a New Financial Order Innovation Innovation Killers , Clayton M. Christensen, Stephen Pl, Kaufman, and Willy C. Shih Innovation - The Classic Traps , Rosabeth Moss Kanter... View Details
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
industry executives, collectors, auction house operators, and other actors who played active roles as institutional entrepreneurs and guardians in shaping the resurgence of the industry. We find that the interaction of actors adopting prospector and defender strategic... View Details
Keywords: Carmen Nobel
- Web
HBS - The year in Review
Scholarships Press Release New Faculty Welcomed Thirteen faculty members, including new tenure-track professors, visitors, and practitioners, participated in START, a deep-dive orientation to the School, that took place in person on... View Details