Publications

Publications

Filter Results: (142) Arrow Down

Show Results For

← Page 2 of 142 Results →
  • March 2011
  • Case

Semiconductor Manufacturing International Company in 2011

By: Willy Shih and Jia Cheng
When David Wang took over as the CEO of SMIC, he knew that if he was to capitalize on the company's strategic location in the China market, he would have to transform the company mindset and its operating structure from its roots in the manufacturing of DRAMs to the... View Details
Keywords: Growth and Development Strategy; Resource Allocation; Market Entry and Exit; Business Processes; Organizational Change and Adaptation; Organizational Culture; Customization and Personalization; Semiconductor Industry; China
Related
  • Research Summary

Trust

By: Sandra J. Sucher

In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details

Keywords: Power; Globalization; Leadership; Corporate Culture; Future Of Work; Innovation; Human Resources; Technology Strategy; Automation; Stakeholder Engagement; Employee Attitude; Customer Behavior; Shareholder Value; Government And Business; Impact Investing; Corporate Accountability; Corporate Change And Sustainability; Asia; Europe; South America; Middle East; North And Central America; Trust; Asia; Europe; South America; Middle East; North and Central America
  • Research Summary

The Role of Information Technology in the Provision of Services

By: James I. Cash
James I. Cash, Jr. is exploring the role of information technology in service management. Specifically, he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations. (In the United States today, service... View Details
  • Research Summary

Overview

By: Rohit Deshpande
Customer Centricity Rohit Deshpandé's research program focuses on Customer-Centricity. A stream of projects examines the interaction between corporate and national culture as they influence the development and implementation of global marketing strategies in high... View Details
  • 02 Jun 2010
  • First Look

First Look: June 2

Business Review 88, no. 6 (June 2010) An abstract is unavailable at this time. Read the preview: http://hbr.org/2010/06/are-you-a-high-potential/ar/1 Altruistic Dynamic Pricing with Customer Regret Authors:Julio J. Rotemberg... View Details
Keywords: Martha Lagace
  • 22 Jul 2015
  • Research & Ideas

Name Your Price. Really.

of experiments—including a field experiment where she posed with students as snack bar employees—Santana found that by subtly manipulating the environment, sellers can dramatically change what some buyers are willing to pay. Retailers are experimenting with allowing... View Details
Keywords: by Michael Blanding; Consumer Products
  • 18 Sep 2012
  • First Look

First Look: September 18

initial socialization focused on personal identity (emphasizing newcomers' authentic best selves) led to greater customer satisfaction and employee retention after six months, compared to (a) socialization that focused on organizational... View Details
Keywords: Sean Silverthorne
  • 01 Jul 2008
  • First Look

First Look: July 1, 2008

the customer knowledge gained from conducting market research at the front end of NPD affects which of these opportunities the firm should pursue. Pitfalls in analyzing the customer data are described, along... View Details
Keywords: Martha Lagace
  • 13 Oct 2015
  • First Look

October 13, 2015

to the customer over time. Customer relationships become continuous and open-ended, service becomes more efficient and proactive, and new business models are enabled. The rich data on location and... View Details
  • 20 May 2008
  • First Look

First Look: May 20, 2008

Abstract How do decisions made for tomorrow or two days in advance differ from decisions made for several days in the future? We use novel panel data from an online grocer to address this question. In general, we find that as the delay between order completion and... View Details
Keywords: Martha Lagace
  • 07 Dec 2010
  • First Look

First Look: Dec. 7

marketing strategy by the marketing department, one focused on the role of customer relations in product development, is considered. The creation of a set of basic principles and operating procedures for GE's marketing unit is discussed.... View Details
Keywords: Sean Silverthorne
  • Web

Value-Based Health Care - Institute For Strategy And Competitiveness

about value-based health care. Here we publish links to major value oriented organizations in health care. American College of Surgeons' THRIVE Initiative On July 18, 2019, the American College of Surgeons (ACS) and Harvard Business... View Details
  • Web

Rock Summer Fellows - Entrepreneurship

program include the quality of the plan and application (clarity of problem hypothesis and strength of customer discovery findings), demonstrated commitment to a high-level of focus and a shared learning View Details
  • 15 Jan 2007
  • Research & Ideas

The Business of Free Software

latter derives solely from the voluntary efforts of vendors' employees. Not surprisingly, they find that the money-driven cluster consists mostly of high impact OSS projects that draw customers to a vendor's mainly proprietary, core... View Details
Keywords: by Julia Hanna; Computer
  • 06 Jun 2016
  • Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

the successful management of all financial aspects of a business venture. Sales. Measures skills and behaviors needed to build an effective sales organization and sales channel that can successfully acquire, retain, and serve customers, while promoting strong View Details
Keywords: by HBS Working Knowledge
  • Web

Policies, Rules & Guidelines | About

in, denied the benefits of, or subjected to discrimination in any program on the basis of sex, including sexual orientation or gender identity. Shad Membership Eligibility Harvard Business School students, faculty, emeriti faculty, staff,... View Details
  • Web

HBS - The year in Review

Acceptance Rate 3% More Key Enrollment Statistics New Faculty Twenty-three faculty members, including new tenure-track professors, visitors, and practitioners, participated in START, a deep-dive orientation to the School that took place... View Details
  • Web

Business & Environment - Faculty & Research

Integrated Reporting and Investor Clientele By: George Serafeim In this paper, I examine the relation between Integrated Reporting (IR) and the composition of a firm's investor base. I hypothesize and find that firms that practice IR have a more long-term View Details
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

industry executives, collectors, auction house operators, and other actors who played active roles as institutional entrepreneurs and guardians in shaping the resurgence of the industry. We find that the interaction of actors adopting prospector and defender strategic... View Details
Keywords: Carmen Nobel
  • Web

HBR Classics - Alumni

Decisions Fine Tuning Market Oriented Practices New Thinking for a New Financial Order Innovation Innovation Killers , Clayton M. Christensen, Stephen Pl, Kaufman, and Willy C. Shih Innovation - The Classic Traps , Rosabeth Moss Kanter... View Details