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Show Results For
- All HBS Web
(1,013)
- News (180)
- Research (595)
- Events (1)
- Multimedia (1)
- Faculty Publications (169)
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- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
Debate with Those who Think, Believe and Vote Differently from You By Philip Blackett (MBA 2016) Independently Published Are you tired of engaging in debates that quickly escalate into personal attacks and animosity? Do you long for a... View Details
- 01 Jan 2007
- News
Jaime Augusto Zobel de Ayala, MBA 1987
allows its 600,000 resellers to sell their unused telecom minutes to smaller customers for a profit. "These kinds of entrepreneurial activities strengthen the social fabric by engaging people as equity... View Details
- 01 Sep 2023
- News
Case Study: The Home Team
Illustration by Jon Krause Illustration by Jon Krause Brendan Kennealey (MBA 2006) wasn’t even searching for a business idea. A couple of years ago, the Wilmington, Delaware, native met up with an old friend who’d bought a new house. Over dinner this friend enumerated... View Details
- 01 Mar 2024
- News
The Internet's Next Frontier
from being just consumers to also creators (publish posts on social media) Interactive web pages User-generated content; can be shared and customized Rise of social media, e-commerce, online services User data controlled by central... View Details
Keywords: Jennifer Gillespie
- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
a cost of customer acquisition that has more than doubled. In addition to managing those challenges, HBS Online is focused on staying engaged in the market, experimenting with emerging trends like AI, and... View Details
- 01 Jun 2023
- News
An Engine of Innovation
Startup life can often feel like a solo sport, says Matt Segneri (MBA 2010), the Bruce and Bridgitt Evans Executive Director of the Harvard Innovation Labs: “What the three labs in our ecosystem do is to make building a venture something that happens within a truly... View Details
Keywords: Jennifer Gillespie
- 25 Aug 2022
- News
Up on the Corner
six-story, mixed-use building will soon rise above the dirt and gravel. The ground floor will feature an Afrocentric bookstore-café where customers can peruse books by African authors while sipping hibiscus tea and baobab juice. (Dlodlo,... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
urgent systemic changes needed to address climate change. By doing what’s right for people and the planet, pep+ will help position our company as a consistent top market performer by generating stronger, more loyal connections with our consumers and customers; View Details
- 22 Feb 2024
- News
GCC Crossroads Aims for a Bright Future; Seattle Alumni Talk Leadership in Tech; Italy Preps for European Alumni Summit
Clubs News Clubs News Crossroads Forum Explores Future of Gulf Region More than 1,300 public and private leaders convened in Riyadh, Saudi Arabia on January 30 and 31 for the Crossroads GCC Future Impact Forum, co-hosted by the HBS Club of the Gulf Cooperation Council... View Details
Keywords: Margie Kelley
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
Former Dean Kim Clark established the Global Initiative in 1996 to encourage deeper understanding of and engagement with innovative management practices around the world. Nearly three decades later, more than half of HBS cases published... View Details
Keywords: Jennifer Gillespie
- 01 Dec 2018
- News
In My Humble Opinion: Growth Investor
dirt roads. His excellence on the field was due to his preparation in the off-season.” First job: An independent video store. “I loved that job because I love the power of storytelling. I always wanted to tell customers about an amazing... View Details
Keywords: Julia Hanna
- 15 Jun 2021
- News
Leading at State
Department of State. These students represented the first cohort of the Secretary’s Leadership Seminar, a six-month, custom Executive Education offering for mid-career foreign and civil service employees. The idea for the program—and the... View Details
- 11 Mar 2021
- News
Leading with Heart
moments of cultural snafus. But no, I really believe that we are more similar than dissimilar as human beings. So with that mindset, I slowly started chipping away and engaging with all the stakeholders across the organization and shared... View Details
- 01 Jun 2008
- News
Understanding the Digital Frontier
Web 2.0 opportunities for your firm are endless. Managers can engage with customers via blogs (caution: they take much more time than you think). Victoria’s Secret and thousands of other firms have highly... View Details
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
prices, everyone benefits.” Pricing sends a loud message, and missteps can bring swift retribution from consumers, as when Bank of America tried to charge a $5 monthly debit card fee. Gourville outlines five pricing principles by which firms can View Details
- 01 Jun 2017
- News
Inbox: From Das’s Desk
research has focused on various aspects of customer management in B2B contexts, including customer selection and portfolio management; managing a spectrum of customer... View Details
Keywords: Das Narayandas
- 01 Apr 2000
- News
Award-Winning Article Urges Companies to Loosen Ties that Bind
John Hagel III (MBA '77) and Marc Singer are the winners of the 1999 McKinsey Award for the best article published in the Harvard Business Review. "Unbundling the Corporation," which appeared in the March/April 1999 HBR, argues that most companies are really View Details
- 01 Mar 2015
- News
We Have Liftoff
phone, see your bill, and pay in seconds with SplitNGo. No app required. When your workday ends: When it finally gets slow at our pilot restaurant, and we get to head home after busing tables and talking to customers all night. Your... View Details
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
algorithms. So much richer, in fact, that my engagement with a particular brand might be very different than yours, because it’s customized to each of us. I can also imagine this predictive learning being... View Details
Keywords: April White
- 11 Dec 2017
- News
Growing from Within
guest counts on a daily basis across the restaurant portfolio as well as operating metrics such as speed and accuracy of service and food quality. Also very important are customer and people metrics. The success of our business largely... View Details