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September 2005 (Revised April 2010)
Case

Scharffen Berger Chocolate Maker (A)

By: Daniel C. Snow, Steven C. Wheelwright and Alison Berkley Wagonfeld

Scharffen Berger, a premium brand chocolate, is growing rapidly and must decide where and when to add capacity in the production line and with what technology. The company must consider the demands of marketing, the impact on quality and reputation, and the economics... View Details

Keywords: Production; Business Processes; Organizational Change and Adaptation; Performance Capacity; Quality; Expansion

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