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12 Nov 2013
First Look

First Look: November 12

714-409 Coffee Wars in India: Café Coffee Day Takes on the Global Brands Café Coffee Day (CCD) is contemplating how to respond to the entry of Starbucks into the Indian coffee chain market. The case study describes the emergence of CCD as the leading coffee chain in... View Details

Keywords: Sean Silverthorne

24 Sep 2001
Research & Ideas

Why the Internet Doesn’t Change Everything

Net. In Silicon Valley, along Route 128, and in the samizdat cafes of Beijing and Rangoon, there is a palpable sense of excitement, a prevailing belief that authority is dead and that digital technologies have killed it. And to some... View Details

Keywords: by Debora L. Spar

19 Jul 2010
Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

prescription instructor telling her how she would sit in a cafe near one of her stores to hear what customers were saying about Mercadona's products and service. Information regularly moves up the chain from customers through employees to... View Details

Keywords: by Julia Hanna; Retail; Food & Beverage