Publications
Publications
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- All HBS Web
(321)
- Faculty Publications (24)
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- Article
Execution: The Missing Link in Retail Operations
By: Ananth Raman, Nicole DeHoratius and Zeynep Ton
Keywords: Sales
- August 2000 (Revised February 2003)
- Case
Borders Group, Inc.
By: Zeynep Ton and Ananth Raman
Describes Borders Group, a well-known retail chain, in late 1999 and its traditional strengths and rapid growth in the 1990s. By 1990, however, the company had fallen behind Amazon.com and Barnes & Noble in leveraging the Internet for book retailing, although it... View Details
Keywords: Supply Chain Management; Customer Value and Value Chain; Distribution Channels; Service Operations; Business Growth and Maturation; Economic Growth; Industry Growth; Growth and Development; Internet; Business Model; Order Taking and Fulfillment; Supply and Industry; Retail Industry; Publishing Industry
- 01 Jun 2000
- Conference Presentation
Phantom Stockouts: Problem Description, Research Design, Preliminary Results
By: A. Raman and Zeynep Ton
- Other Unpublished Work
Cross Sectional Analysis of Phantom Products at Retail Stores
By: Zeynep Ton and Ananth Raman