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  • 22 Jan 2008
  • Research & Ideas

New Challenges in Leading Professional Services

New Model for High Performance But lately the challenges for professional service firms (PSFs) have been growing in size and complexity, and the excitement is more the type you need a stomach antacid to control. The dilemma, says HBS professor View Details
Keywords: by Sean Silverthorne; Consulting; Accounting; Legal Services
  • 24 May 2004
  • Research & Ideas

The Watsons: IBM’s Troubled Legacy

the International Business Machines Corporation and its indomitable leader, Thomas J. Watson Sr. As a demonstration of the latest device out of the I.B.M. research laboratories, a letter of congratulation... View Details
Keywords: by Richard S. Tedlow
  • 17 Oct 2022
  • Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

There’s a scene in the drama series Mad Men when junior ad exec Peggy Olson complains to her mercurial boss Don Draper, “You never say thank you.” Don peevishly replies: “That’s what the money is for!” Harvard Business School Professors Rawi E. Abdelal and View Details
Keywords: by Michael Blanding
  • 06 Mar 2020
  • Book

A Great Teacher's Lessons for Leading

people, not to or at them. There is an opportunity to figure out ways to work in more meaningful ways with people. Book Excerpt Teaching by Heart: One Professor's Journey to Inspire By View Details
Keywords: by Martha Lagace; Education
  • 21 Jun 2004
  • Research & Ideas

Racial Diversity Pays Off

rather than ignore or suppress them. Comparing 450 bank branches of a single organization, a large commercial bank in the northeast U.S., Ely and Thomas discovered that when work groups actively acknowledge and engage with their different... View Details
Keywords: by Martha Lagace
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

  Working PapersAn Investigation of Earnings Management through Marketing Actions Authors:Craig J. Chapman and Thomas J. Steenburgh Abstract... View Details
Keywords: Martha Lagace
  • 17 May 2011
  • First Look

First Look: May 17

supplement the (A) case. Purchase this supplement:http://cb.hbsp.harvard.edu/cb/product/111015-PDF-ENG EMC2: Delivering Customer Centricity Thomas Steenburgh and Jill AveryHarvard Business School Case... View Details
Keywords: Sean Silverthorne
  • 22 Mar 2011
  • First Look

First Look: March 22

How could this happen in such a world class medical facility? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/411041-PDF-ENG Serious Materials Thomas Steenburgh and Liz KindHarvard Business School... View Details
Keywords: Sean Silverthorne
  • November 2008 (Revised January 2011)
  • Exercise

Breaking Through Action Plan

By: David A. Thomas and Karen J. Watai
The "Breaking Through Action Plan" is a developmental tool based on the book, Breaking Through: The Making of Minority Executives in Corporate America by David A. Thomas and John J. Gabarro. The Action Plan was originally designed as part of a facilitated session but... View Details
Keywords: Competency and Skills; Management Analysis, Tools, and Techniques; Personal Development and Career; Relationships; Power and Influence; Trust
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  • 09 Nov 2009
  • Research & Ideas

Come Fly with Me: A History of Airline Leadership

Entrepreneurs, Managers, and Leaders: What the Airline Industry Can Teach Us about Leadership (Palgrave Macmillan), coauthored by Anthony J. Mayo and Nitin Nohria of Harvard Business School, and Mark... View Details
Keywords: by Sarah Jane Gilbert; Air Transportation
  • 19 Apr 2004
  • Research & Ideas

Birth of the American Salesman

Bockhoff of National Automatic Tool also worked at NCR, as did Joseph E. Rodgers of Addressograph-Multigraph, Henry Theobold of Toledo Scale, William Sherman of Standard Register, and Thomas J. Watson of... View Details
Keywords: by Laura Linard
  • 08 May 2018
  • First Look

First Look at New Research and Ideas, May 8, 2018

forthcoming Management Science Evidence of Upcoding in Pay-for-Performance Programs By: Bastani, Hamsa, Joel Goh, and Mohsen Bayati Abstract—Recent Medicare legislation seeks to improve patient care quality by financially penalizing... View Details
Keywords: Sean Silverthorne
  • 14 Jun 2011
  • First Look

First Look: June 14

case:http://cb.hbsp.harvard.edu/cb/product/109071-PDF-ENG foursquare Mikołaj Jan Piskorski, Thomas R. Eisenmann, Jeffrey J. Bussgang, and David ChenHarvard Business School Case 711-418 Co-founders of... View Details
Keywords: Sean Silverthorne
  • 05 Jan 2009
  • Research & Ideas

Most Popular Articles and Working Papers 2008

sophistication in methods, it is now possible to more judiciously allocate marketing resources. By Sunil Gupta and Thomas J. Steenburgh. 5. The Future of Social Enterprise This... View Details
Keywords: by Staff
  • 12 Jul 2020
  • Book

The Harvard Business School Faculty Summer Reader 2020

Laura Morgan Roberts, and David A. Thomas . Race, Work, and Leadership: New Perspectives on the Black Experience, To support black employees, business leaders must challenge biases and help employees be themselves, according to a book... View Details
Keywords: by Staff
  • 04 Nov 2009
  • What Do You Think?

What is the Role of Government Vis-à-Vis Capitalism?

Summing Up How broad is government's role in a capitalistic society? The debate this month boiled down to the extent of government's role in relation to capitalism. Those arguing for a relatively narrow role included C. J. Cullinane, who... View Details
Keywords: by Jim Heskett
  • 02 Mar 2017
  • What Do You Think?

Is China About to Overtake the US for World Trade Leadership?

Is Chinese world trade leadership on the horizon? If so, what will it mean for the rest of us? What do YOU think? References: Thomas J. Christensen, The China Challenge: Shaping the Choices of a Rising Power... View Details
Keywords: by James Heskett
  • 06 Apr 2007
  • What Do You Think?

Will Market Forces Stop Global Warming?

Summing Up Debate on this month's questions occurred on at least three levels. Is global warming occurring? Do humans (primarily through CO2 emissions) have much to do with it? Should we rely on market forces to provide appropriate responses, or will this require... View Details
Keywords: by Jim Heskett; Energy; Utilities
  • 06 Aug 2014
  • What Do You Think?

What Is Warren Bennis’s Legacy?

recollections of Bennis or have been influenced by his writings. If so, what are the recollections or the influences? What is Warren Bennis's legacy? What do you think? To Read More: Warren Bennis, On Becoming a Leader, (Cambridge, MA:... View Details
Keywords: by James Heskett; Education
  • 04 Oct 2007
  • What Do You Think?

Has Managerial Capitalism Peaked?

Summing Up The clear consensus of those responding to this month's column is that managerial capitalism, as John Bogle terms it, has peaked. But what will follow it is less clear. Many doubt that the form of owners' capitalism represented View Details
Keywords: by Jim Heskett

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