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Show Results For
- All HBS Web
(668)
- News (59)
- Research (604)
- Multimedia (1)
- Faculty Publications (16)
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
evolved to the concept of the “customer experience,” essentially the ability to capture customer loyalty and promote evangelism by offering top-notch service and a delightful experience at every interaction, from browsing products on a... View Details
- 29 Oct 2006
- Research & Ideas
The History and Influence of Andy Grove
biographer Richard S. Tedlow puts it, Grove was "one of the master managers in the history of American business." A new biography, Andy Grove: The Life and Times of an American, will debut next week, written by Tedlow, the Class... View Details
- 21 Jun 2017
- Book
Meet the Oddball Entrepreneurs Who Invented Green Businesses
- 15 May 2017
- Sharpening Your Skills
The Promises and Limitations of Big Data
replacement of physical assets by digital technologies. But a bigger and more impactful trend, according to researchers Frank V. Cespedes and Amir Peleg, is the use of online tools to improve physical asset utilization in many traditional... View Details
- 29 Oct 2019
- Sharpening Your Skills
Robots in the Boardroom
Steamships, electricity, the railroad, airplanes, the internet—technology and business have always been intertwined. Now a new tech revolution is pushing forward as organizations figure out how to use artificial intelligence to help them make faster, smarter, and more... View Details
Keywords: by Sean Silverthorne
- 20 Apr 2011
- Research & Ideas
Blind Spots: We’re Not as Ethical as We Think
of the trap is the subject of the new book, Blind Spots: Why We Fail to Do What's Right and What to Do about It, by Max H. Bazerman, a professor at Harvard Business School, and Ann E. Tenbrunsel, a professor of business ethics at the... View Details
Keywords: by Sean Silverthorne
- 11 Feb 2008
- Research & Ideas
Does Democracy Need a Marketing Manager?
not less. In their new book, Greater Good: How Good Marketing Makes for Better Democracy, the authors argue that the core benefits of marketing align closely with the requirements of democracy: exchange, consumption, choice, information, engagement, and inclusion.... View Details
Keywords: by Sean Silverthorne
- 14 Nov 2019
- Book
Lifting the Lid on Turkey's Hidden Business History
Turkey’s economic development story has always been something of a black box for scholars to understand, perhaps in part because many of the most successful business enterprises there have been in family hands and largely closed to public scrutiny. The authors of a new... View Details
Keywords: by Sean Silverthorne
- 22 Jan 2008
- Research & Ideas
New Challenges in Leading Professional Services
current state of professional service firms. Sean Silverthorne: Why is a new definition of leadership needed in professional services? What has changed? Thomas J. DeLong: Professionals in professional service firms are reporting greater... View Details
- 04 Feb 2008
- Research & Ideas
Podcast: The Potential Partnership of India and China
Podcast with: Tarun Khanna Interviewer: Sean Silverthorne Running Time: 14 min., 33 sec. The world has an estimated population of 6.6 billion people. One-third of that total resides in just 2 nations: China... View Details
Keywords: by Sean Silverthorne
- 21 Jul 2008
- Research & Ideas
Solving the Marketing Resources Allocation Puzzle
combined with more sophisticated methods of analyzing it, provide managers with powerful tools to help them isolate the effects of various marketing instruments. The framework developed by Gupta and Steenburgh helps managers think through... View Details
Keywords: by Sean Silverthorne
- 25 Feb 2014
- First Look
First Look: February 25
Tella, Rafael, Javier Donna, and Robert MacCulloch Abstract—At the beginning of the twentieth century Venezuela had one of the poorest economies in Latin America, but by 1970 it had become the richest country in the region and one of the... View Details
Keywords: Sean Silverthorne
- 19 Mar 2007
- Research & Ideas
Handicapping the Best Countries for Business
Africa, Saudi Arabia, Russia, Europe (especially Italy), and the United States. He also helps readers plot their own trajectories and see where countries may be headed in the near future. We asked Vietor to discuss his research and its implications for global business... View Details
Keywords: by Sean Silverthorne
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
discuss the findings. Sean Silverthorne: Traditionally we've thought of innovation as something done internally by a business, often through a centralized R&D team. But your study discusses a trend where... View Details
Keywords: by Sean Silverthorne
- 11 Oct 2006
- Research & Ideas
The Success of Reverse Leveraged Buyouts
billion--but analysts have been disappointed by a share price in the mid-teens. Are RLBOs really the risky, under-performing investment that is claimed? In fact, says Harvard Business School Professor Josh Lerner, RLBOs generally... View Details
- 12 Mar 2006
- Research & Ideas
New Research Explores Multi-Sided Markets
research into this emerging field and its implications for executives. Sean Silverthorne: How did you get interested in studying multi- and two-sided platforms? Is this a new area of research? Andrei Hagiu: During my PhD program in... View Details
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
"bridge the communications gap" between lawyers and managers. Sean Silverthorne: You argue that managers shouldn't just view the law as a compliance issue, but rather something that can be used actively to increase the firm's... View Details
- 24 May 2018
- Research & Ideas
Distance Still Matters in Business, Despite the Internet
was the “death of distance,” a concept popularized in 1997 by Frances Cairncross’s book of the same title. A recent essay in the The New Oxford Handbook of Economic Geography challenges that notion, or at least deepens the argument. While... View Details
Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology