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  • 11 May 2022
  • Blog Post

MoMBAs: The Inspiring Student Mothers of HBS

girl! The whole section AND my Finance professor applauded. It was so beautiful I cried! And now my daughter's birth announcement to an HBS classroom lives in a recording. Claudia Lopez Lopez Year: Second Mom of: Lucy (1 year), Santiago... View Details
  • Article

The Store Is Dead—Long Live the Store

By: David R. Bell, Santiago Gallino and Antonio Moreno
In this article, we pursue two interconnected themes: the expansion of online-first retailers into offline stores that serve the purpose of “supercharging” customer value, and the transformation of the stores of offline-first retailers from... View Details
Keywords: Customer Experience; Inventory Control; Omnichannel Retailing; Online Marketing; Marketing Channels; Trends; Transformation; Digital Marketing; Retail Industry
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  • 2025
  • Working Paper

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces

By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
Most online sales worldwide take place in marketplaces that connect sellers and buyers. The presence of numerous third-party sellers leads to a proliferation of listings for each product, making it difficult for customers to choose between the available options. Online... View Details
Keywords: Algorithms; E-commerce; Sales; Digital Marketing; Internet and the Web; Customer Satisfaction
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  • 30 Oct 2007
  • First Look

First Look: October 30, 2007

interpretations or recognitions that are new to each of them, thereby helping them recognize problems that are genuinely new. We also show that when communication is too intense, its beneficial aspects give way to the pathologies of "groupthink." We conclude... View Details
Keywords: Sean Silverthorne
  • May–June 2023
  • Article

Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
The impact of delays has been widely studied in various offline services. The focus of this study is online services, and we explore the impact of in-process delays—measured by website speed—on customer behavior. We leverage novel retail and website speed data to... View Details
Keywords: Online Retail; Quasi-experiments; Abandonment; Synthetic Control; E-commerce; Internet and the Web; Consumer Behavior; Policy; Retail Industry
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  • September 2007 (Revised November 2007)
  • Case

Bunge: Food, Fuel, and World Markets

By: Tarun Khanna, Santiago Mingo and Jonathan West
In 2007, Bunge, an agribusiness company, had over $26 billion in worldwide sales and was considered, along with Cargill and Archer Daniels Midland (ADM), one of three very integrated worldwide agribusiness companies. Headquartered in White Plains, NY, the company has... View Details
Keywords: Globalized Firms and Management; Operations; Organizational Design; Situation or Environment; Strategy; Agriculture and Agribusiness Industry; White Plains; Brazil
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  • October 2021 (Revised November 2022)
  • Case

The 2012 Spanish Labor Reform: Lifting All Boats, or Leveling Down?

By: Vincent Pons, Rafael Di Tella, Santiago Botella and Elena Corsi
Since 1978, Spain had struggled to control unemployment. The country’s labor law was protective of employees hired long-term and companies used temporary contracts as buffers. In 2012, amid economic recession and a 23.6% unemployment rate, a center-right government of... View Details
Keywords: COVID-19 Pandemic; Labor Market; Unemployment; Recession; Globalized Markets and Industries; Government Legislation; International Relations; Working Conditions; Employment; Labor Unions; Contracts; Social Issues; Public Opinion; Governing Rules, Regulations, and Reforms; Spain; European Union
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  • 26 Nov 2013
  • First Look

First Look: November 26

Bioethanol Industry By: Khanna, Tarun, and Santiago Mingo Abstract—Industrial policy programs are frequently used by governments to stimulate economic activity in particular sectors of the economy. This... View Details
Keywords: Sean Silverthorne
  • 2018
  • Working Paper

Need for Speed: The Impact of Website Performance on Online Retail

By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
The share of e-commerce sales is rapidly increasing and so are the associated losses generated by website outages and slow websites. We leverage novel retail and website performance data to investigate the impact of website performance on online sales. This question is... View Details
Keywords: Online Retail; Quasi-experiments; Abandonment; Synthetic Control; Internet and the Web; Performance; Service Operations
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  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

  Working PapersPublic Action for Public Goods Authors:Abhijit Banerjee, Lakshmi Iyer, and Rohini Somanathan Abstract This paper focuses on the relationship between public action and access to public goods. It begins by developing a... View Details
Keywords: Martha Lagace
  • 02 Oct 2007
  • First Look

First Look: October 2, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808017   PublicationsCreativity in Product Development Authors:Lee Fleming and Santiago Mingo Publication:In Handbook of New Product Development Management, edited View Details
Keywords: Martha Lagace
  • 2024
  • Working Paper

The Operational Impact of Customer Location in On-Demand Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno
The rapid growth of on-demand delivery services, particularly in the food and grocery sectors, has driven the expansion of hyperlocal fulfillment centers (FCs). This paper uses data from an on-demand grocery delivery platform in Latin America to assess how customer... View Details
Keywords: Consumer Behavior; Logistics; Geographic Location; Service Delivery; Quality; Retail Industry; Latin America
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  • 06 Nov 2012
  • First Look

First Look: November 6

understood and managed. The key to success? Incentives. Fortunately, new research has shed light on the role incentives can play in promoting new ideas, but these findings have been absent from innovation literature-until now. By using... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2014
  • News

Post-Grad Ponderings

in the evenings.” Next stop: London, for a job search. Guests: Parents and sister, from Colorado and Utah. Rachel Keyser, MBA What got you through your degree? “I got by with a little help from my friends.” Next stop: CVS Caremark. HBS... View Details
Keywords: Julia Hanna
  • October 2018
  • Article

The Operational Value of Social Media Information

By: Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis J. Zhang
While the value of using social media information has been established in multiple business contexts, the field of operations and supply chain management have not yet explored the possibilities it offers in improving firms' operational decisions. This study attempts to... View Details
Keywords: Machine Learning; Information; Sales; Forecasting and Prediction; Social Media
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  • Web

Capturing Contemporary Latin American Business History - Creating Emerging Markets

new materials generated by the Business History Initiative’s Creating Emerging Markets project could transform research and teaching in management studies and business history in Latin America. Scholars and educators came from leading... View Details
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

new world. Typical approaches used by legacy players such as using technology to improve efficiency, encouraging business units to do digital experiments, or launching independent units to spur innovation have met with limited success.... View Details
Keywords: Dina Gerdeman
  • 01 Sep 2014
  • News

Ask the Expert: Byte-Testing Bitcoin

Crypto-currency expert Santiago Subotovsky (MBA 2009), principal at Emergence Capital Partners, fields alumni questions on Bitcoin—a digital, virtual, and unregulated currency that allows for anonymous transactions and has quickly moved... View Details
Keywords: alumni; Data Processing, Hosting, and Related Services; Information
  • 01 Jun 2002
  • News

Up to the Challenge: Martin Gonzalez - Quiet Courage

Photography by Robert Schoen If I take one overall impression away from HBS, it's that everyone here has a powerful story to tell,” says Martin Gonzalez, a lanky Chilean whose own life story took a dramatic turn during his first year at... View Details
Keywords: Deborah Blagg; courage; sports; illness; cancer; international students; Architectural, Engineering, and Related Services; Professional Services; Food Manufacturing; Manufacturing
  • 02 Dec 2019
  • News

A Long-Standing Commitment to Global Understanding

in Chile, despite his parents’ objections. The experience interning at a Santiago company, practicing his Spanish, and interacting with people from another culture was “like an awakening,” says Barry, inspiring him to choose Latin... View Details