by Ryan W. Buell - Publications - Faculty & Research

19 Feb 2018
News

The Parts of Customer Service That Should Never Be Automated

31 Mar 2015
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Let's Be Real: Why Transparency in Business Should Be the Norm

01 Jun 2018
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Research Brief: Lessons from Last Place

Ryan Buell (photo by Russ Campbell) Ryan Buell (photo by Russ Campbell) We all wait... View Details

Keywords: Jennifer Myers

16 Aug 2021
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Elevate Employees, Don’t Eliminate Them

17 Dec 2015
News

Conducting Research That Influences Practice

coauthor, Professor Ryan Buell (MBA 2007, DBA 2012), have done will impact not only restaurants, but the service industry overall,” says John Korn, executive director of Doctoral Programs at HBS. “The... View Details

21 Feb 2017
News

Why Some Apps Use Fake Progress Bars

01 Sep 2015
News

The Protagonist Goes Prime Time

To create a multimedia case about IDEO’s creative process, a video crew from HBS’s Educational Technology Services followed a design team through each step of a project with Peru-based movie theater chain Cineplanet. (Photos courtesy of Educational Technology Services)... View Details

Keywords: April White

21 Nov 2024
News

Mother Nurture

Julia Cole, Tina Keshani, and Sophia Richter (Illustration by Gisela Goppel) When Tina Keshani (MBA 2020), Julia Cole (MBA 2020), and Sophia Richter (MBA 2020) met at Startup Boot Camp in their first year at HBS, they quickly discovered... View Details

Keywords: Margie Kelley

27 Jan 2016
News

Case Study

Keywords: efficiency; staffing; operations; human resources; Air Transportation; Transportation

01 Sep 2011
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Coming Full Circle

students; currently, 132 students are studying to receive a DBA (offered in accounting, management, marketing, strategy, and TOM) or, in collaboration with Harvard’s Graduate School of Arts and Sciences, a PhD (business economics, organizational behavior, and health... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services

13 Jan 2014
News

How Government Can Restore the Faith of Citizens

Keywords: Justice, Public Order, and Safety Activities; Government

01 Jun 2025
News

Forum

Feedback The “Assets” department in our March issue featured some of Professor Joe Fuller’s flying pigs and a call to share what’s in your office. Keep Pulling “My time at HBS overlapped with Professor Fuller, who graduated from HBS the year before I did. While he was... View Details

Keywords: Educational Support Services; Educational Services

Publications