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- Research (136)
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- Faculty Publications (88)
Show Results For
- All HBS Web
(219)
- News (35)
- Research (136)
- Multimedia (3)
- Faculty Publications (88)
- Web
Courses by Faculty Unit - Course Catalog
Difficult Decisions: The General Manager’s Job (MDD) (also listed under General Management and Entrepreneurial Management) Amy Edmondson Tiona Zuzul Spring 2025 Q3Q4 3.0 Managing Service Operations Ryan View Details
- Web
Courses by Faculty - Course Catalog
Fall 2024 Q1Q2 3.0 Alison Wood Brooks TALK: How to Talk Gooder in Business and Life Negotiation, Organizations & Markets Fall 2024 Q1Q2 3.0 Arthur Brooks Leadership and Happiness General Management Spring 2025 Q3 1.5 Ryan View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
your smartphone and summon a driverless car to take you. And that leaves room for a new, disruptive financial model. Buell envisions the possibility that cars could be sold by the mile, like the usage model... View Details
- 04 Nov 2014
- News
Chefs Cook Better for Diners They Can See (or So Says This Study)
- Web
Courses by Faculty Unit - Course Catalog
Difficult Decisions: The General Manager’s Job (MDD) (also listed under General Management and Entrepreneurial Management) Amy Edmondson Tiona Zuzul Spring 2025 Q3Q4 3.0 Managing Service Operations Ryan View Details
- Awards
Robert F. Greenhill Award
By: Ryan W. Buell
Received the 2015 Robert F. Greenhill Award for Outstanding Service to the HBS Community. View Details
- 15 Apr 2019
- News
Infographic: Can I Please Speak to an Actual Person?
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
Investigation," co-written by HBS colleagues Ranjay Gulati, the Jaime and Josefina Chua Tiampo Professor of Business Administration and head of the Organizational Behavior unit; Ryan L. Raffaelli, an... View Details
Keywords: by Carmen Nobel
- 19 Jul 2018
- News
Why Don’t We Always Vote in Our Own Self-Interest?
- 12 Feb 2018
- Research & Ideas
Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?
drive the behavior. For the final experiment, Buell allowed people to quit waiting altogether in exchange for a reduced payment ranging from 5 to 45 cents. When the payment was close to the amount they would have received View Details
- 27 Feb 2024
- Research & Ideas
Why Companies Should Share Their DEI Data (Even When It’s Unflattering)
workforce is, says a recent paper by Harvard Business School researchers. Even when a company’s numbers aren’t ideal, their transparency sends the message that they’re trying to change, the HBS authors write. “There’s definitely a... View Details
Keywords: by Shalene Gupta
- 05 Jun 2019
- News
When Customers Want to See the Human Behind the Product
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked with View Details
Keywords: by Michael Blanding
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance... View Details
Keywords: by Julia Hanna
- 06 Aug 2015
- News
How to make your pricing attractive – and fair
- 15 Dec 2014
- Research & Ideas
Deconstructing the Price Tag
consumers tend to value the product more." Mohan is an author of the paper Lifting the Veil: The Benefits of Cost Transparency, written with HBS assistant professors Ryan W. View Details
- 04 Nov 2014
- News
Restaurant Food Tastes Better When the Chef Can See You
- 23 May 2011
- News
What Loyalty? High-End Customers are First to Flee
- 27 Apr 2016
- News