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  • 17 Nov 2015
  • First Look

November 17, 2015

April 5–6, 2013 in Cambridge, Massachusetts. In its call for the submission of theoretical and empirical papers for the symposium, the NBER noted that the global financial crisis of 2007–2008 and its aftermath have focused attention on the growing use of leverage View Details
Keywords: Sean Silverthorne
  • 05 Dec 2018
  • Research & Ideas

Why Managers Should Reveal Their Failures

students Karen Huang and Nicole Abi-Esber and professors Ryan W. Buell, Brian Hall, and Laura Huang. Confessing our setbacks is counterintuitive; we tend to talk up... View Details
Keywords: by Dina Gerdeman
  • 19 Nov 2013
  • First Look

First Look: November 19

http://ssrn.com/abstract=2350805 Surfacing the Submerged State with Operational Transparency in Government Services By: Buell, Ryan W., and Michael I. Norton Abstract—As Americans' trust in government nears... View Details
Keywords: Sean Silverthorne
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and... View Details
Keywords: Sean Silverthorne
  • 06 Nov 2018
  • First Look

New Research and Ideas, November 6, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=55194 Large Banks and Small Firm Lending By: Bord, Vitaly, Victoria Ivashina, and Ryan D. Taliaferro Abstract—We show that since 2007, there was a large and persistent shift in the... View Details
Keywords: Dina Gerdeman
  • 05 Nov 2013
  • First Look

First Look: November 5

value creation for shareholders overall. August 2013 Quarterly Journal of Economics Last-place Aversion: Evidence and Redistributive Implications By: Kuziemko, Ilyana, Ryan Buell, Taly Reich, and Michael... View Details
Keywords: Sean Silverthorne
  • 11 Oct 2016
  • First Look

October 11, 2016

firms’ institution-seeking behavior by documenting how they make strategic use of weaker institutions. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51721 Surfacing the Submerged State: Operational Transparency... View Details
Keywords: Sean Silverthorne
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

Bhavya, Ryan W. Buell, and Leslie K. John Abstract—Firms do not typically disclose information on their costs to produce a good to consumers. However, we provide evidence of... View Details
Keywords: Dina Gerdeman
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

http://www.themontrealreview.com/2009/The-current-crisis-and-the-essence-of-capitalism.php Reversing the Null: Regulation, Deregulation, and the Power of Ideas Authors:David Moss Publication:Chap. 4 in Challenges to Business in the Twenty-First Century, edited View Details
Keywords: Sean Silverthorne
  • Web

Marketing - Doctoral

Leslie K. John , Ryan W. Buell , Rebecca Ratner , and John T. Gourville Serena Hagerty, 2022 University of Virginia, Darden School of Business Advisors: Michael I. Norton (Chair), Kate Barasz , and Debora... View Details
  • Web

Placement - Doctoral

Advisors: Michael I. Norton (Chair), Leslie K. John , Ryan W. Buell , Rebecca Ratner , and John T. Gourville 2020 Dafna Goor Marketing, 2020 Placement: London Business School Dissertation: Branding in the... View Details
  • Web

Stories

John Dixon (MBA 1982); Ryan O'Hara (MBA 1997); Michael Horn (MBA 2006); Elizabeth Hauser (MBA 2020); Andrew Matheson (MBA 1993); Daniella Bertolotti (MBA 2024); Bob Williams (MBA 1988); Ethan S. Bernstein (Edward View Details
  • October 2020 (Revised August 2022)
  • Case

Union Square Hospitality Group: Hospitality Included

By: Peter Boumgarden, Ryan W. Buell, Lamar Pierce and Richard Ryffel
In 2015, Union Square Hospitality Group (USHG), helmed by famous restauranteur Danny Meyer, sent shockwaves through the restaurant industry by announcing the end of tipping in its restaurants. Under its new policy, Hospitality Included (HI), USHG would charge higher... View Details
Keywords: Restaurants; Tipping; Revenue Sharing; Service Operations; Policy; Change; Human Resources; Management; Food and Beverage Industry
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  • June 2017
  • Article

Creating Reciprocal Value Through Operational Transparency

By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details
Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya
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  • 2023
  • Working Paper

When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement

By: Ryan W. Buell, Wei Cai and Tatiana Sandino
Gamified training is a novel management control system in which companies use gamification techniques to engage and motivate employees to learn. This study empirically examines the performance consequences of gamified training using data from a natural field... View Details
Keywords: Gamified Training; Management Control Systems; Employee Engagement; Employees; Learning; Training; Motivation and Incentives; Performance
Related
  • November 2016
  • Supplement

Irregular Operations

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
This video shows a dispatcher responding to an irregular operations situation caused by weather at an East Coast airport. View Details
Keywords: Service; Service Excellence; Service Quality; Operating Systems; Operational Complexity; Operational Disruptions; Operational Efficiency; Operational Focus; Air Transportation; Service Operations; Service Delivery; Air Transportation Industry
Related
  • July–August 2021
  • Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
Related
  • 22 Sep 2023
  • News

Skydeck Voices: The Most Important Person I Met at HBS

second person that I would say who's inspired me at HBS is Professor Ryan Buell, who was Professor Frei's doctoral student himself. I can't say enough about the kind of mentor he's been to me. The kind of... View Details
  • Web

Accounting & Management Awards & Honors - Faculty & Research

Performance Effect of Feedback in a Context of Negative Incentives: Evidence from a Field Experiment” with Sofia M. Lourenço, Jeffrey O. Greenberg, Melissa Littlefield, and David W. Bates. George Serafeim : Awarded the 2019 View Details
  • Web

Strategy Awards & Honors - Faculty & Research

(September–October 2023) with Leila Doumi, Sagar Goel, Orsolya Kovács-Ondrejkovic, and Raffaella Sadun. Tiona W. Zuzul : Included as one of the “Best 40 Under 40 Business Professors” by Poets & Quants in... View Details