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Publications

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  • 20 Nov 2018
  • Working Paper Summaries

Reverse the Curse of the Top-5

Keywords: by Robert S. Kaplan; Education
  • 27 Sep 2023
  • News

Harvard Business School Announces 2023-2024 Kaplan Fellows

  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

accomplished. It is not possible to be all things to all people, so market segmentation is the way to avoid this temptation.—Robert S. Kaplan and David P. Norton The Customer Management theme is made up of... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 02 Nov 2021
  • News

Harvard Business School Announces 2021-2022 Kaplan Fellows

  • 05 Jul 2006
  • Working Paper Summaries

Improving Corporate Governance with the Balanced Scorecard

Keywords: by Robert S. Kaplan & Michael E. Nagel
  • 23 Sep 2015
  • News

HBS Announces 2015 Kaplan Life Sciences Fellows

  • 23 Aug 2016
  • News

Harvard Business School Announces 2016 Kaplan Life Sciences Fellows

  • 23 Oct 2000
  • Research & Ideas

The Strategy-Focused Organization

In The Strategy-Focused Organization, HBS professor Robert Kaplan and David Norton, president of the Balanced Scorecard Collaborative, share the results of ten years of research into companies that have... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 16 Sep 2013
  • News

Harvard Business School Announces 2013 Kaplan Life Sciences Fellows

  • 27 Dec 2014
  • Working Paper Summaries

How Should We Pay for Health Care?

Keywords: by Michael E. Porter & Robert S. Kaplan; Health
  • 06 Aug 2012
  • News

Harvard Business School Announces 2012 Kaplan Life Sciences Fellows

  • 02 Dec 2010
  • News

Harvard Business School Names New Kaplan Life Sciences Fellows

  • 21 Mar 2016
  • Working Paper Summaries

Risk Management―The Revealing Hand

Keywords: by Robert S. Kaplan and Anette Mikes; Financial Services; Banking
  • 20 Sep 2020
  • Working Paper Summaries

Updating the Balanced Scorecard for Triple Bottom Line Strategies

Keywords: by Robert S. Kaplan and David McMillan; Accounting
  • 05 Jul 2006
  • Working Paper Summaries

Time-Driven Activity-Based Costing

Keywords: by Robert S. Kaplan & Steven R. Anderson; Financial Services
  • 01 Jul 2003
  • News

Managing Regulatory and Societal Processes

Keywords: Robert S. Kaplan and David P. Norton
  • 05 Jul 2006
  • Working Paper Summaries

Creating the Office of Strategy Management

Keywords: by Robert S. Kaplan & David P. Norton

    Clayton S. Rose

    Clayton Rose is Baker Foundation Professor of Management Practice. He currently teaches the course Accountability in the Advanced Management Program. His research is focused on the how leaders can manage the challenges created by the intense, varied and often... View Details

    Keywords: financial services
    • 01 Dec 2012
    • News

    Kaplan Named Senior Associate Dean

    Robert S. Kaplan, a professor of management practice, has been named Senior Associate Dean for External Relations, joining Professor William A. Sahlman in that role. Kaplan... View Details
    Keywords: Business Schools & Computer & Management Training; Educational Services
    • 04 Nov 2015
    • Working Paper Summaries

    Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals

    Keywords: by Hummy Song, Robert S. Huckman & Jason R. Barro; Health