Publications

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15 Feb 2011
First Look

First Look: Feb. 15

experiments offer evidence that debates about the relative costs and benefits of self-deception are informed by adopting a temporal view that assesses the cumulative impact of self-deception over time.... View Details

Keywords: Sean Silverthorne

12 Oct 2011
First Look

First Look: October 12

case:http://cb.hbsp.harvard.edu/cb/product/112003-PDF-ENG Tough Choices for the Illinois Pension System Robert C. Pozen and Brij KhuranaHarvard Business School Case 311-139 This case describes the precarious... View Details

Keywords: Sean Silverthorne

September 1998 (Revised May 2002)
Case

Cisco Systems, Inc.: Implementing ERP

By: Robert D. Austin, Richard L. Nolan and Mark J. Cotteleer

Reviews Cisco System's approach to implementing Oracle's Enterprise Resource Planning (ERP) software product. This case chronologically reviews the diverse, critical success factors and obstacles facing Cisco during its implementation. Cisco faced the need for... View Details

Keywords: Information Technology; Applications and Software; Technology Adoption; Complexity; Information Management

2012
Book

Harder Than I Thought: Adventures of a Twenty-First Century Leader

By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell

Being a great leader today is much harder than you think—meet Jim Barton. He's a newly minted CEO, rising leader of a firm in transition, and manager of massive complexity—thanks to our incredibly networked and increasingly unpredictable world of business. What if you... View Details

Keywords: Leadership; Complexity; Crisis Management; Problems and Challenges; Volatility

October 2010
Case

The iPhone at IVK

By: Richard L. Nolan and Robert D. Austin

The CIO addresses a decision to replace salesmen netbook PC's with iPhones, including converting the company's sales and customer applications to the iPhone platform View Details

Keywords: Mobile and Wireless Technology; Digital Platforms; Salesforce Management; Transition; Technology Adoption; Information Infrastructure; Applications and Software; Change Management

27 Sep 2011
First Look

First Look: September 27

Intervention Method, Empirical Evidence, and Theory Author:Michael Beer Publication:In Research in Organizational Change and Development. Vol. 19, edited by View Details

Keywords: Sean Silverthorne

06 Apr 2010
First Look

First Look: April 6

activities increase the monitoring costs and the credit risk faced by banks and, in turn, raise the cost of debt for the borrower. Working Papers A New Model of Integrity: The Missing Factor of Production... View Details

Keywords: Martha Lagace

14 Dec 2010
First Look

First Look: Dec. 14

case also provides an opportunity for students to discuss the environmental impact of different types of operating systems. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/611001-PDF-ENG The iPhone at IVK Richard View Details

Keywords: Sean Silverthorne

24 Feb 2009
First Look

First Look: February 24, 2009

Working PapersLearn-how to Improve Collaboration and Performance Authors:Ingrid M. Nembhard, Anita L. Tucker, Richard M.J. Bohmer, Joseph H. Carpenter, View Details

Keywords: Martha Lagace

20 Jul 2010
First Look

First Look: July 20

Chairman (B) Robert L. Simons and Kathryn RosenbergHarvard Business School Supplement 110-004 This case continues the story begun in "Pfizer: A Letter from the... View Details

Keywords: Martha Lagace

July 2003 (Revised June 2004)
Case

Managing Business Risk of Information Technology

By: Richard L. Nolan and Robert D. Austin

Sets up a situation in which participants must create presentations that assess the IT risk of a large company. View Details

Keywords: Risk Management; Information Technology

Article

In Search of the Next "Killer App"

By: Robert D. Austin and Richard L. Nolan

Keywords: Online Technology

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2005
Working Paper

Stewards versus Creators

By: Robert D. Austin and Richard L. Nolan

April 2007
Case

The Boeing Company: Moonshine Shop

By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell

Describes how the "Moonshine Shop," a group of plant-savvy creative generalists, is helping a great industrial company become more innovative. Chronicles the history of the Moonshine Shop, its successes and failures, and describes innovations they've helped put in... View Details

Keywords: History; Business Model; Saving; Programs; Creativity; Corporate Entrepreneurship; Research and Development; Collaborative Innovation and Invention; Business Processes; Aerospace Industry

1998
Working Paper

Manage ERP Initiatives as New Ventures, Not IT Projects

By: Robert D. Austin and Richard L. Nolan

04 Dec 2012
First Look

First Look: December 4

buyers. After five weeks of research, the team concludes that the opportunity warrants further exploration. The question is, what should they do next? Purchase this case:http://hbr.org/search/813062-PDF-ENG Harvard Business School: Investing in Innovation View Details

Keywords: Carmen Nobel

17 Apr 2012
First Look

First Look: April 17

with the conditioned odor, participants were found to be (i) more creative and (ii) better able to select their most creative idea than participants who had been exposed to a control odor or no odor while sleeping. These findings suggest... View Details

Keywords: Carmen Nobel

September 2009
Article

The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders

By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell

Technology management poses particular challenges for educators because it requires a facility with different kinds of knowledge and wide-ranging learning abilities. We report on the development and delivery of an information technology (IT) management course designed... View Details

Keywords: Information Technology; Management; Knowledge Use and Leverage; Business Education; Multinational Firms and Management; Entertainment; Communication; Curriculum and Courses; Framework; Design; Goals and Objectives; Learning; Information Technology Industry