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  • 2017
  • Working Paper

Inequality in Knowledge Repository Use in Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR)... View Details
Keywords: Knowledge Repository; Scaling Service Operations; Fluid Teams; Groups and Teams; Knowledge Management; Performance
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  • 10 Dec 2013
  • First Look

First Look: December 10

a comprehensive approach to understanding the drivers of firm location choices by modeling not only the impact of location and firm heterogeneity, but also the strategic interaction among firms. August 2013 Harvard Business Review How... View Details
Keywords: Sean Silverthorne
  • June 2014
  • Article

Informal Peer Interaction and Practice Type as Predictors of Physician Performance on Maintenance of Certification Examinations

By: Melissa A. Valentine, S. Barsade, Amy C. Edmondson, A. Gal and R. Rhodes
Context: Physicians can demonstrate mastery of the knowledge that supports continued clinical competence by passing a Maintenance of Certification exam. Exam performance depends on professional learning and development, which may be enhanced by informal routine... View Details
Keywords: Training; Health Care and Treatment; Performance; Social and Collaborative Networks; Learning; Health Industry
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  • 11 Mar 2014
  • First Look

First Look: March 11

Maintenance of Certification Examinations By: Valentine, Melissa A., S. Barsade, Amy C. Edmondson, A. Gal, and R. Rhodes Abstract—Context:... View Details
Keywords: Sean Silverthorne
  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

implications are discussed. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51617 forthcoming Management Science Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark,... View Details
Keywords: Sean Silverthorne
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

increased biosimilar penetration. Our estimates can inform ongoing policy discussions. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54886 forthcoming Manufacturing & Service Operations Management Fluid Teams and Knowledge Retrieval: Scaling... View Details
Keywords: Dina Gerdeman
  • 25 Oct 2011
  • First Look

First Look: October 25

thresholds, targets, or benchmarks are set, and defining the pay-performance relation and how the relation changes over time. Download the paper: http://ssrn.com/abstract=1935654 Performance Tradeoffs in Team Knowledge Sourcing Authors:Bradley View Details
Keywords: Sean Silverthorne
  • 29 Sep 2015
  • First Look

September 29, 2015

Julia Lee, Francesca Gino, and Bradley R. Staats Abstract—It may be possible to offer people a new understanding of their best-self concepts, leading to positive personal and... View Details
Keywords: Sean Silverthorne
  • 24 May 2011
  • First Look

First Look: May 24

saliency of ethics and morality and leads to significant reductions in dishonesty. Download the paper: http://www.hbs.edu/research/pdf/11-117.pdf Using What We Know: Turning Organizational Knowledge into Team Performance Authors:Bradley View Details
Keywords: Sean Silverthorne
  • 24 Apr 2012
  • First Look

First Look: April 24

Instruments Authors:Melissa A. Valentine, Ingrid M. Nembhard, and Amy C. Edmondson Abstract Objective. To identify and review survey instruments used to assess dimensions of teamwork, a vital input to... View Details
Keywords: Carmen Nobel
  • 18 Aug 2009
  • First Look

First Look: August 18

approximately welfare neutral. Download the paper: http://www.hbs.edu/research/pdf/10-011.pdf Diversity in Experience and Team Familiarity: Evidence from Software Development (revised) Authors:Robert S. Huckman and Bradley View Details
Keywords: Martha Lagace
  • 29 Dec 2014
  • Research & Ideas

Most Popular Articles and Research Papers of 2014

Most Popular Faculty Working Papers 2014 Learning By Thinking: How Reflection Improves Performance Researchers Giada Di Stefano, Francesca Gino, Gary Pisano, and Bradley Staats... View Details
  • 23 Aug 2016
  • First Look

August 23, 2016

Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. View Details
Keywords: Sean Silverthorne
  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

Services (revised) Authors:Robert S. Huckman, Bradley R. Staats, and David M. Upton Abstract Much of the literature on team learning views experience as a unidimensional concept captured View Details
Keywords: Martha Lagace
  • 08 Dec 2009
  • First Look

First Look: Dec. 8

http://www.hbs.edu/research/pdf/10-038.pdf Fluid Teams and Fluid Tasks: The Impact of Team Familiarity and Variation in Experience (revised) Authors: Robert S. Huckman and Bradley R. View Details
Keywords: Martha Lagace
  • 05 Apr 2016
  • First Look

April 5, 2016

Julia J., Francesca Gino, Daniel M. Cable, and Bradley R. Staats Abstract—Working in teams often leads to productivity loss because the need to feel accepted prevents... View Details
Keywords: Sean Silverthlorne
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and Service Operations Management... View Details
Keywords: Sean Silverthorne

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