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- Faculty Publications (16)
Show Results For
- All HBS Web (81)
- Faculty Publications (16)
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details
Keywords: by HBS News
- 02 Jan 2018
- Research & Ideas
The Most Popular Stories and Research Papers of 2017
Deviating from an organization’s prescribed task schedule tends to erode productivity, even among the most experienced workers, according to new research from María R. Ibáñez, Jonathan View Details
Keywords: by Sean Silverthorne
- 09 Nov 2010
- First Look
First Look: November 9, 2010
PublicationsDid Increased Competition Affect Credit Ratings? Authors:Bo Becker and Todd Milbourn Publication:Journal of Financial Economics (forthcoming) Abstract The credit rating industry has historically been dominated by just two... View Details
Keywords: Sean Silverthorne
- Web
Technology & Operations Management - Doctoral
Prithwiraj Choudhury Thomas R. Eisenmann Chiara Farronato Alexandra C. Feldberg Kris Johnson Ferreira Frances X. Frei Shane M. Greenstein Janice H. Hammond Robert S. View Details
- Web
Health Policy (Management) - Doctoral
Bahadurzada Derrick Bransby Crystal Guo Tanner Houston Bohan Li Celia Stafford Mitchell Tang Gabe Weinreb Jaxon Wu Olivia Zhao Current HBS Faculty & Students by Interest Health care quality Robert View Details
- 13 Apr 2010
- First Look
First Look: April 13
Huckman and Bradley R. Staats Abstract In this paper, we consider how fluid teams and fluid tasks interact to affect team performance. We study the effect of diversity in experience on a team's ability to... View Details
Keywords: Martha Lagace
- 27 Sep 2011
- First Look
First Look: September 27
Authors:Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats Abstract The ongoing fragmentation of work has... View Details
Keywords: Sean Silverthorne
- Web
Placement - Doctoral
Care Delivery Advisors: Robert S. Huckman , David Bates , David Cutler , and Julia Adler-Milstein Olivia Jung Health Policy (Management), 2021 Placement: Emory University,... View Details
- 31 Aug 2010
- First Look
First Look: August 31
(conditional) gender gap is largest among faculty members at the highest status institutions. Download the paper: http://www.hbs.edu/research/pdf/11-014.pdf Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance... View Details
Keywords: Sean Silverthorne
- Web
Publications - Institute For Strategy And Competitiveness
Anesthesia & Analgesia Extracorporeal Membrane Oxygenation Appropriateness: An Interdisciplinary Consensus-Based Approach. by Robert S. Kaplan, Michael Nurok, View Details
- Web
Live from Klarman Hall - Alumni
1993) Chief Executive Officer, Asset & Wealth Management JPMorgan Chase AI and Healthcare Moderator Robert Huckman (PHDBE 2001) Albert J. Weatherhead III Professor of Business Administration Harvard Business... View Details
- Web
AASU50 - Alumni
Kimberly A. Kispert, MBA 1981 George L. Van Amson, MBA 1982 Kym M. Nelson, MBA 1983 George Ellis, MBA 1984 Gail S. Morales, MBA 1985 Robert R. Davenport III, MBA 1986 Stuart A.... View Details
- Web
Research - Health Care
Period By: Julia C. Bulman, Nicole H. Kim, Robert S. Kaplan , Sarah Schroeppel DeBacker, Olga R. Brook and Ammar Sarwar The study used time-driven activity-based costing... View Details
- 2012
- Working Paper
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
- Web
Student Research - Doctoral
Accounting and Management 1 results More Robert S. Huckman Technology and Operations Management 2 results Victoria Ivashina Finance 1 results Jon M. Jachimowicz Organizational... View Details
- September–October 2013
- Article
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Organization Science 24, no. 5 (September–October 2013): 1539–1557.
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Competition Prize from the College of Behavioral Operations at the Production and Operations Management Society (POMS). Frances X. Frei : Recognized by Thinkers50 as one of the world’s leading management thinkers. View Details
- 2017
- Working Paper
Discretionary Task Ordering: Queue Management in Radiological Services
By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details
Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Delegation; Behavioral Operations; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry
Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats. "Discretionary Task Ordering: Queue Management in Radiological Services." Harvard Business School Working Paper, No. 16-051, October 2015. (Revised March 2017.)
- Web
Health Care - Faculty & Research
its new Vision 2020 plan, a strategic plan for the evolving global corporation, which included developing a global vaccine business. August 2015 (Revised August 2015) Case Hoag Orthopedic Institute By: Robert View Details
- September 2018
- Article
Discretionary Task Ordering: Queue Management in Radiological Services
By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work-scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details
Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry
Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats. "Discretionary Task Ordering: Queue Management in Radiological Services." Management Science 64, no. 9 (September 2018): 4389–4407. (Working paper available here. Winner of the 2017 Best Paper Competition of the POMS College of Healthcare Operations Management. Featured in Forbes, Quartz, and Inc.)