Publications

27 May 2009
First Look

First Look: May 27, 2009

Representations Author:Heidi K. Gardner Publication:Best Paper Proceedings of the Academy of Management (forthcoming) Abstract Why are some teams more effective than others in using their members' knowledge?... View Details

Keywords: Martha Lagace

13 Oct 2010
First Look

First Look: October 13, 2010

case:http://cb.hbsp.harvard.edu/cb/product/610038-PDF-ENG Purchase this supplement (B):http://cb.hbsp.harvard.edu/cb/product/610039-PDF-ENG Hiring Professionals in China: A Practitioner's Guide Heidi K.... View Details

Keywords: Sean Silverthorne

March 2012 (Revised March 2012)
Teaching Note

Ganging up on Cancer: Integrative Research Centers at the Dana-Farber Cancer Institute (TN) (A) and (B)

By: Heidi K. Gardner

Keywords: Health Industry

10 Apr 2012
First Look

First Look: April 10

anticipate and manage unexpected events. Teaming helps companies and individuals execute and learn at the same time. Read the article: http://hbr.org/2012/04/teamwork-on-the-fly/ar/1 Coming Through When It Matters Most Authors:Heidi K.... View Details

Keywords: Carmen Nobel

17 Aug 2010
First Look

First Look: August 17

expenditures, to manage earnings to meet or beat key benchmarks. This paper examines this hypothesis by testing how different types of marketing expenditures are used to boost earnings for a durable commodity consumer product, which can... View Details

Keywords: Martha Lagace

July 2010 (Revised September 2011)
Background Note

Hiring Professionals in China: A Practitioner's Guide

By: Heidi K. Gardner

This note outlines how leading professional service firms operating in China revise their standard hiring practices to fit local challenges and customs. Based on interviews with professionals in a number of established accounting, strategy consulting, and executive... View Details

Keywords: Talent and Talent Management; Globalized Firms and Management; Employees; Selection and Staffing; Service Industry; China

July 2010 (Revised September 2011)
Background Note

Hiring Successful Professionals: One Process--Multiple Goals

By: Heidi K. Gardner

The best hiring practices help professional firms attract successful employees, equip newcomers with critical support networks, increase the firm's diversity, and enhance its reputation. This Note delineates how leading firms manage these multiple objectives throughout... View Details

Keywords: Integration; Goals and Objectives; Selection and Staffing; Talent and Talent Management; Management Practices and Processes; Forecasting and Prediction; Employees; Diversity Characteristics; Service Industry

2010
Working Paper

Disagreement about the Team's Status Hierarchy: An Insidious Obstacle to Coordination and Performance

By: Heidi K. Gardner

Hierarchies are pervasive in groups, generally providing clear guidelines for the dominance and deference behaviors that members are expected to show based on their relative ranks. But what happens when team members disagree about where each member ranks on the... View Details

Keywords: Performance Effectiveness; Groups and Teams; Behavior; Conflict and Resolution; Perception; Status and Position; Cooperation

Read Now

June 2014
Teaching Plan

Professional Development at DLA Piper—Building the Strength of Global Legal Talent

By: Heidi K. Gardner

June 2014
Teaching Plan

Michael Clark at Regency Consulting Partners

By: Heidi K. Gardner

2009
Article

Feeling the Heat: The Effects of Performance Pressure on Teams' Knowledge Use and Performance

By: Heidi K. Gardner

Why do some teams fail to use their members' knowledge effectively, even after having correctly identified each other's expertise? This paper identifies performance pressure as a critical barrier to effective knowledge utilization in teams. I theorize that performance... View Details

Keywords: Experience and Expertise; Knowledge Use and Leverage; Performance Effectiveness; Performance Expectations; Groups and Teams

Find at Harvard

2009
Article

Expertise Utilization in Accounting & Consulting Teams: The Effects of Shared Representations

By: Heidi K. Gardner

Why are some teams more effective than others in using their members' knowledge? This paper identifies shared representations as a critical moderator of effective knowledge utilization in teams, revealing how and when teams appropriately draw on their members'... View Details

Keywords: Experience and Expertise; Knowledge Use and Leverage; Groups and Teams; Performance Effectiveness

Find at Harvard

2013
Working Paper

The Collaboration Imperative for Today's Law Firms: Leading High-Performance Teamwork for Maximum Benefit

By: Heidi K. Gardner

Read Now

September 2013 (Revised August 2024)
Case

Michael Clark at Regency Consulting Partners

By: Heidi K. Gardner

14 Sep 2010
First Look

First Look: September 14, 2010

the object of the game is for the players to debate the identities of the Vandals and vote to eliminate suspects. Purchase this exercise:http://cb.hbsp.harvard.edu/cb/product/911013-PDF-ENG Eden McCallum: A Network-Based Consulting Firm (B) View Details

Keywords: Sean Silverthorne

2010
Chapter

Utilizing Team Member Expertise Under Pressure

By: Heidi K. Gardner and Erin McFee

Pressure intensifies on a strategy consulting team as they deliver a critical project, and the team manager faces a dilemma about her changing role on the team. Although she had been the key decision-maker in the early weeks of the project, Julia Narino now finds that... View Details

Keywords: Experience and Expertise; Managerial Roles; Organizational Culture; Projects; Groups and Teams; Behavior; Customization and Personalization; Consulting Industry

September 2013
Case

Professional Development at DLA Piper—Building the Strength of Global Legal Talent

By: Heidi K. Gardner and Nicolas Thornley