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Publications

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  • All HBS Web  (329)
    • News  (62)
    • Research  (191)
    • Multimedia  (1)
  • Faculty Publications  (76)

Show Results For

  • All HBS Web  (329)
    • News  (62)
    • Research  (191)
    • Multimedia  (1)
  • Faculty Publications  (76)
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  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

JetBlue founder, chairman, and then-CEO David Neeleman would later call "the worst operational week in JetBlue's seven-year history." A Storm Brews It started with a winter ice storm forecasted to change to rain. With that... View Details
Keywords: by Julia Hanna; Air Transportation
  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

Comparison of Costco to Wal-Mart’s Sam’s Club,” Academy of Management Perspectives, August  2006. David Glass, in a comment confirmed by email on April 10, 2002. James L. Heskett, Earl W. Sasser, Jr., and... View Details
Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion
  • 15 Jun 2009
  • Research & Ideas

GM: What Went Wrong and What’s Next

auto market in the 1950s. The industry leader, unbothered by competition and looming threats, began to coast on its former glory, however, and bypass such areas as consumer preferences and industry innovation. View Details
Keywords: by Staff; Auto
  • 04 Oct 2010
  • Research & Ideas

Introverts: The Best Leaders for Proactive Employees

study with professors Adam M. Grant of the University of Pennsylvania's Wharton School and David A. Hofmann of UNC Kenan-Flagler Business School. Their article, "Reversing the Extraverted Leadership Advantage: The Role of Employee... View Details
Keywords: by Carmen Nobel
  • 19 Apr 2004
  • Research & Ideas

Birth of the American Salesman

Scott. The book looks at the changing image of the salesman, represented by the likes of George Babbitt and Willy Loman. In the end, says Friedman, salesmen not only fed America's thirst for consumerism, they also shaped it. Laura Linard:... View Details
Keywords: by Laura Linard
  • 13 Oct 2003
  • Research & Ideas

Negotiating Challenges for Women Leaders

Challenges for Women Leaders," a chapter in the forthcoming book Psychology of Leadership: Some New Approaches, edited by David Messick and Roderick Kramer (Lawrence Erlbaum Press). As influential... View Details
Keywords: by Martha Lagace
  • 06 May 2002
  • Research & Ideas

Profits for Nonprofits: Earning Your Own Way

cons of mixing business with social service? Can nonprofits effectively serve two masters, their nonprofit mission and the call of the market? At the annual Dialogue on Social Enterprise, a daylong event held April 20 at Harvard Business School and the John View Details
Keywords: by Martha Lagace
  • 21 Oct 2014
  • First Look

First Look: October 21

well-established organizations to act in new ways is never easy. This book is designed to support business leaders and organizational scholars who are grappling with this challenge by pulling together leading-edge insights from some of... View Details
Keywords: Sean Silverthorne
  • 16 Aug 2004
  • Research & Ideas

Luxury Isn’t What It Used to Be

tasting and flavor pairings, and chocolate decoration techniques. "It involves being a leader in connoisseurship and giving our customers a real, value-added experience by learning and connecting with the category," Koen... View Details
Keywords: by Julia Hanna; Consumer Products
  • 07 Apr 2011
  • What Do You Think?

When Should the Public Sector Take Over in a Meltdown?

Summing Up The variety of responses stimulated by this month's column may help explain why our public institutions are so often perceived as responding slowly to natural or man-made "meltdowns." First, as Ravindra Edirisooriya... View Details
Keywords: by Jim Heskett; Energy; Utilities
  • 15 Jun 2007
  • Research & Ideas

Remembering Alfred Chandler

linkages he saw and analyzed. “Al Chandler had one of the best darn smiles this side of the Continental Divide." —Nancy F. Koehn Second, he wrote about the past but this work was always anchored by his... View Details
Keywords: by Sean Silverthorne
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

antagonistic students, sexism, and racism. Even when case discussions raised controversial topics, Christensen's leadership was informed by clarity and confidence. David Garvin, the C. Roland Christensen... View Details
Keywords: by Deborah Blagg; Education
  • 12 Oct 1999
  • Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

conductor of the Boston Philharmonic Orchestra, has used music and singing to help staffers think in unconventional ways. Poet David Whyte brings poetry to corporations such as Merck and Procter & Gamble to stir creativity View Details
Keywords: by Marguerite Rigoglioso
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

Karthik, David F. Drake, and Douglas Fearing Abstract—Mobile money systems, platforms built and managed by mobile network operators to allow money to be stored as digital... View Details
Keywords: Sean Silverthorne
  • 27 Apr 2010
  • First Look

First Look: April 27

our results suggest that the predictive value of accruals and market participants' ability to process it are a significant driver of accrual-based anomalies. Consumer Policy Author:J. Gunnar Trumbull Publication:Chap. 26 in The Oxford Handbook on Business and... View Details
Keywords: Martha Lagace
  • 14 Jun 2016
  • First Look

June 14, 2016

patent applications in 1976 to 16% in 2008. This is partly driven by the increase in the prevalence of information and communication technology; however, even for patents unrelated to information and communication technology, we see a... View Details
Keywords: Sean Silverthorne
  • 16 Aug 2011
  • First Look

First Look: August 16

http://www.hbs.edu/research/facpubs/workingpapers/papers1112.html#wp12-005   Cases & Course MaterialsAccounting for Catastrophes: BP PLC and Union Carbide Corporation (A) David F. HawkinsHarvard Business... View Details
Keywords: Sean Silverthorne
  • 01 Feb 2017
  • What Do You Think?

Is the Next Jobs Crisis Just Ahead?

in half, with no loss in pay to the workers.” David F. in Arizona reminded us that “Markets may be efficient, but they’re not always quick to reach equilibrium.” As a result, some businesses will invest in... View Details
Keywords: by James Heskett; Service
  • 30 Apr 2001
  • Research & Ideas

New Paths to Success in Asia

leapfrogged U.S. advances. In this dynamic environment, detailed insights such as those developed by Lane and other HBS scholars are essential to understanding the realities of doing business. They provide what Asia-Pacific Initiative... View Details
Keywords: by Alejandro Reyes & Deborah Blagg
  • 13 Aug 2008
  • Research & Ideas

The Inner Life of Leaders

of California and at Harvard Business School, where he became a member of the HBS faculty. McNamara was a devotee of managerial control, an expertise he applied in his work at the Ford Motor Company and later at the Department of Defense as secretary in President John... View Details
Keywords: by Martha Lagace
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