Zoom - Publications - Faculty & Research

October 2022
Case

EducationSuperHighway 2.0

By: William A. Sahlman, Allison M. Ciechanover and Emily Grandjean

In 2012, Evan Marwell launched EducationSuperHighway (ESH) to address a major problem: though most public K-12 schools in the US had access to the Internet, only roughly 30% had true broadband access that would enable every student to have high speed connectivity. ... View Details

Keywords: Nonprofit Organizations; Social Entrepreneurship; Social Issues; Leading Change; Early Childhood Education; Infrastructure; Internet and the Web; Telecommunications Industry; Education Industry; Technology Industry; United States; San Francisco

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Research Summary

The Game Has Changed

By: Max H. Bazerman

Many prior books on negotiation, including books co-authored by Max Bazerman, have addressed how to create and claim value in negotiation. These ideas have proliferated in business schools, where negotiation is often the most popular course. Class participants... View Details

06 May 2024
Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

Virtual meetings have become the standard for global and hybrid team communication, but what happens when the call ends? Participants who are in the same room keep talking—and the tone of those conversations can dramatically impact team dynamics over time, says new... View Details

Keywords: by Michael Blanding

06 Nov 2023
Research & Ideas

Did You Hear What I Said? How to Listen Better

are more able to voice their concerns.” Is anyone listening to me? In an initial experiment to study whether people talking can tell whether the other person is listening, the researchers paired 200 strangers over Zoom to hold 25-minute... View Details

Keywords: by Michael Blanding

21 Nov 2023
Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

beautiful thing about reappraisal is that when it's enforced properly, and if it's a true story, it's then caught by the collective group and becomes part of the narrative and part of the story of an organization.” You Might Also Like: All Those View Details

Keywords: by Kristen Senz

2022
Article

Social Interactivity in Live Video Experiences Reduces Loneliness

By: Benjamin T. Kaveladze, Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren and Melissa C. Thomas-Hunt

Background: Loneliness, especially when chronic, can substantially reduce one's quality of life. However, positive social experiences might help to break cycles of loneliness by promoting more prosocial cognitions and behaviors. Internet-mediated live video... View Details

Keywords: Lonelines; Social Connection; Internet-mediated Communication; Experiment; Emotions; Well-being; Interpersonal Communication; Internet

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12 Sep 2023
Book

Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You

challenges: Write in a journal about your emotions. Substitute better emotions: gratefulness, compassion, hope, laughter. To reduce envy, avoid mirrors, turn off social media notifications, and hide zoom self-view. Metacognition at (your)... View Details

Keywords: by Avery Forman

14 Sep 2020
Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

minutes—during the pandemic’s early weeks. Employees also participated in more meetings, though for less time than they did before COVID-19 sent many workers home. “There is a general sense that we never stop being in front of Zoom or... View Details

Keywords: by Danielle Kost

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

focus on your, you know-- my job and my classes and my money and my lunch and my coute. So boring. It's just so tedious. If you zoom out, wow, life changes. And you need to do that every day. Look, for me, I'm a Catholic. It's the most... View Details

Keywords: by HBS Staff

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

01 Nov 2020
Research & Ideas

Good Leadership Is an Act of Kindness

that these are the most difficult times in memory for many, if not most people. Parents struggle to balance the demands of remote work and homeschooling. Employees who live alone strain to stay focused while isolated from loved ones and traditional social supports. In... View Details

Keywords: by Boris Groysberg and Susan Seligson

20 Aug 2020
Book

From the Plow to the Pill: How Technology Shapes Our Lives

personal ways. They are sitting shiva on Zoom and going to first communions on Zoom. On the one hand, it’s horrible, but on the other hand, it’s wonderful. All of us, I’m sure, miss our friends and family desperately, but we’ve also been... View Details

Keywords: by Dina Gerdeman

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

opportunities that their previous employers may have failed in or overlooked. Imagine how the last year might have been for all of us if Eric Yuan—formerly an executive at Cisco WebEx—was unable to go on to launch Zoom Video... View Details

Keywords: by Kristen Senz; Technology

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

pandemic-related stress. Teams are often reconnecting through online platforms like Zoom where it can be harder to read social cues. “When you're engaging with an extrovert in conversation, they may be gregarious, they may be outgoing,... View Details

Keywords: by Pamela Reynolds

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

personality. Zoom fatigue is real. Not all bonding has to be in the moment. Take advantage of asynchronous communication with a page or Slack channel for sharing recipes, articles, and snapshots. The leveling effect of remote work may... View Details

Keywords: by Boris Groysberg and Robin Abrahams

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

their artificial reality (AR) annotation products on mobile phones. AT&T, Cisco, and Zoom have enhanced their network capabilities for increased demand in bandwidth. In addition, numerous small businesses like restaurants and home... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

top,” he says. “One thing we learned from COVID-19 is the true value of frontline workers, who were risking their lives while the rest of us were on Zoom calls,” George says. “A leader should be out with the frontline people, so what they... View Details

Keywords: by Lane Lambert

10 Feb 2023
Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

initiatives; and analyzing the effect of the pandemic on small businesses. “What we wanted to do was zoom out and say: How cost effective are these interventions as a whole?” Chatting with Facebook’s Wernerfelt near the beginning of the... View Details

Keywords: by Scott Van Voorhis; Health; Technology

28 Apr 2021
Research & Ideas

Remote Workers Spend More on Housing. Do They Deserve Higher Pay?

To executives expecting to save on office space when some employees continue working remotely post-pandemic: Not so fast. Makeshift desks and kitchen tables have sufficed for many people working from home to avoid COVID-19. However, permanently remote workers tend to... View Details