Work-from-home - Publications - Faculty & Research

2016
Working Paper

Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

By: Itai Gurvich, Martin Lariviere and Antonio Moreno

Motivated by recent innovations in service delivery such as ride-sharing services and work-from-home call centers, we study capacity management when workers self-schedule. Our service provider chooses capacity to maximize its profit (revenue from served customers minus... View Details

Keywords: Strategic Servers; On-demand Economy; Independent Capacity; Distributed Systems; Uber; Service Operations; Performance Capacity

Citation

SSRN

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details

Keywords: by Rachel Layne

14 Sep 2023
Research & Ideas

Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity?

authors found that the effects were strongest for women and men who were parents themselves, suggesting that working mothers modelled the work-home juggle successfully, showing their sons and daughters that it could be done and how. Not stay-at-home—but View Details

Keywords: by Kara Baskin

Web

Podcasts - Managing the Future of Work

and advancement while expanding their talent pipelines. Nicholas Bloom on the unbundled workplace 18 DEC 2024 | Managing the Future of Work The Stanford economist explains the momentum behind the work-from-home trend, how to manage a... View Details

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

06 Sep 2022
Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

rated the productivity of workers on a seven-point scale from “unsatisfactory” to “excellent” in categories such as ability, cooperation, job knowledge, creativity, productivity, and quality of work. Hybrid is the right balance In all three categories—number of emails... View Details

Keywords: by Ben Rand

01 Feb 2023
What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

hybrid—version that gained acceptance (at least for coders) in tech companies like Cisco Systems and Sun Microsystems 30 years ago. The pandemic surge in work-from-home has morphed in some organizations into hybrid work strategies that... View Details

Keywords: by James Heskett

16 Mar 2023
Research & Ideas

Why Business Travel Still Matters in a Zoom World

person or virtually, but on the same schedule—especially as work-from-home policies increase and the global workforce scatters. “If you’re living in San Francisco, and your colleague is living in Vancouver, and you both speak excellent... View Details

Keywords: by Kara Baskin; Air Transportation

09 May 2023
Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

part in offering remote work. While one company may offer work-from-home options, a competitor may not, the authors found. Take the automotive industry. In 2019, almost no jobs from Honda, GM, Ford, or Tesla promoted the possibility of... View Details

Keywords: by Rachel Layne

14 Oct 2021
In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

a work-from-home regime to WFA. Beyond improved productivity (under some conditions), WFA might enable companies to hire beyond their local labor markets and reduce real estate and utilities costs. As companies grapple with workers... View Details

Keywords: by Kristen Senz

23 Jun 2022
Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

of Virginia’s Darden School of Business. The joy of meetings The results are good news for businesses implementing work-from-home policies, suggesting that workers can combat loneliness by engaging in virtual activities without having to... View Details

Keywords: by Michael Blanding

07 May 2020
Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

workers have continued working remotely as these companies started to resume normal operations, and flexible work-from-home arrangements are likely to become a permanent policy after the crisis. Consistent with past research, this forced... View Details

Keywords: by Hong Luo and Alberto Galasso

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

new level Many of the changes companies will make in the short term are obvious: dramatically reduced travel, more work-from-home opportunities for white-collar workers, and changes in business operations to reduce human contact and to... View Details

Keywords: by Dina Gerdeman

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

employees, even those not impacted directly. HR firm Korn Ferry provides thoughts on communicating with employees during these challenging situations. Executives should demonstrate “empathy for disruption.” Support employees in coping with the View Details

Keywords: by Boris Groysberg and Sarah Abbott

12 May 2020
Research & Ideas

It’s Time To Relaunch Your Remote Team

respective roles and how they have been contributing to team goals. Team members should be candid about how the work-from-home format has affected their productivity. Some may need assistance getting familiar with mediating tools. Some... View Details

Keywords: by Tsedal Neeley

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

the ability to move them toward newly designed roles in which these skills could be useful during lockdowns, such as online marketing. For some firms, the forced work-from-home period has also been an opportunity to upskill employees, for... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

22 Jun 2021
News

Looking at Losses in Gender Equity in Post-COVID Canada

conversation covered a range of issues, including the new $30 billion Canadian child care budget, which Collenette called “potentially transformative,” the likelihood that work-from-home arrangements will persist, the ways men can support... View Details

26 Mar 2020
Blog Post

The Road Untraveled: VC Perspectives on COVID-19

longer, and cost more than most teams realize. 3) Mental health is critical. Listen to your employees and allow them to guide the community building efforts through this period. They are the ones who will build each other up and allow for business to continue to grow... View Details

25 Feb 2020
News

The Influence of Geography on Work and Innovation

individual’s preferences. Regardless of their decision, the patent examiners were 4.4 percent more productive than their work-from-home peers. The future may be entirely remote for some companies, says Choudhury, who is currently writing... View Details

Keywords: April White

01 Jun 2020
News

Staying the Course

workplace disruptions all companies have faced. DreamBox, which is based in metropolitan Seattle, the epicenter of the first-known US outbreak of COVID-19, was among the first wave of companies to transition to a fully work-from-home... View Details

Keywords: April White; online education

Publications