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  • Article

Turbulent Stability of Emergent Roles: The Dualistic Nature of Self-Organizing Knowledge Co-Production

By: Ofer Arazy, Johaness Daxenberg, Hila Lifshitz - Assaf, Oded Nov and Irene Gurevych
Increasingly, new forms of organizing for knowledge production are built around self-organizing co-production community models with ambiguous role definitions. Current theories struggle to explain how high-quality knowledge is developed in these settings and how... View Details
Keywords: Wikipedia; Knowledge Production; Organizational Structure; Knowledge; Information Publishing
Related

    Do Experts or Collective Intelligence Write with More Bias? Evidence from Encyclopædia Britannica and Wikipedia

    Organizations today can use both crowds and experts to produce knowledge. While prior work compares the accuracy of crowd-produced and expert-produced knowledge, we compare bias in these two models in the context of contested knowledge, which involves subjective,... View Details
    • Article

    Neither a Bazaar nor a Cathedral: The Interplay between Structure and Agency in Wikipedia's Role System.

    By: Ofer Arazy, Hila Lifshitz - Assaf and Adam Balila
    Roles provide a key coordination mechanism in peer-production. Whereas one stream in the literature has focused on the structural responsibilities associated with roles, the another has stressed the emergent nature of work. To date, these streams have proceeded largely... View Details
    Keywords: Wikipedia; Knowledge Work; Organizational Structure; Knowledge; Information Publishing
    Related
    • 2014
    • Other Unpublished Work

    Neutral Point of View and Collective Intelligence Bias: The Case of Wikipedia

    By: Shane Greenstein
    Related

      Group Size and Incentives to Contribute: A Natural Experiment at Chinese Wikipedia

      The literature on the private provision of public goods suggests an inverse relationship between incentives to contribute and group size. We find, however, that after an exogenous reduction of group size at Chinese Wikipedia, the nonblocked contributors decrease... View Details
      • 2009
      • Other Unpublished Work

      When Weak Ties and Social Alternatives Benefit Organizational Commitment: Evidence from Wikipedia

      This study examines the social mechanisms reinforcing participant commitment to collaborative work. Previous literature largely fails to acknowledge the wider context of individual workplace commitments, or suggests that multiple concurrent work and life commitments... View Details
      Keywords: Social and Collaborative Networks
      Related
      • May 2021
      • Article

      Ideology and Composition Among an Online Crowd: Evidence From Wikipedians

      By: Shane Greenstein, Grace Gu and Feng Zhu
      Online communities bring together participants from diverse backgrounds and often face challenges in aggregating their opinions. We infer lessons from the experience of individual contributors to Wikipedia articles about U.S. politics. We identify two factors that... View Details
      Keywords: User Segregation; Online Community; Contested Knowledge; Collective Intelligence; Ideology; Bias; Wikipedia; Knowledge Sharing; Perspective; Government and Politics
      Related
      • May 2012 (Revised January 2013)
      • Case

      Wikipedia: Project Esperanza

      By: Mikolaj Jan Piskorski, Andreea Gorbatai and Tiona Zuzul
      In October 2006, Wikipedia was the largest volunteer-run on-line encyclopedia which could be freely read and edited by anyone with internet access. Within almost six years of its founding in 2001, the project had attracted hundreds of thousands of editors who had... View Details
      Keywords: Web-enabled Application; Internet; Information Publishing; Social and Collaborative Networks; Groups and Teams; Publishing Industry; United States
      Related
      • 03 Nov 2016
      • Working Paper Summaries

      Ideological Segregation among Online Collaborators: Evidence from Wikipedians

      Keywords: by Shane Greenstein, Yuan Gu, and Feng Zhu
      • 23 Jun 2017
      • News

      The rise of the online altcyclopedia

      • Research Summary

      Social media and user-generated content

      In this project, Professor Piskorski, jointly with Andreea Gorbatai, examines inherent trade-offs in provision of user-generated content, using Wikipedia as a research setting. In Wikipedia, every user has the right to add material to an article, but with no... View Details

        Do Experts or Collective Intelligence Write with More Bias?

        Co-authored by Feng Zhu

        Which source of information contains greater bias and slant-text written by an expert or that constructed via collective intelligence? Do the costs of acquiring, storing, displaying, and revising information shape those... View Details
        • Article

        Conversational Receptiveness: Expressing Engagement with Opposing Views

        By: M. Yeomans, J. Minson, H. Collins, H. Chen and F. Gino
        We examine “conversational receptiveness”—the use of language to communicate one’s willingness to thoughtfully engage with opposing views. We develop an interpretable machine-learning algorithm to identify the linguistic profile of receptiveness (Studies 1A-B). We then... View Details
        Keywords: Receptiveness; Natural Language Processing; Disagreement; Interpersonal Communication; Relationships; Conflict Management
        Related

          Ideological Segregation among Online Collaborators: Evidence from Wikipedians

          Do online communities segregate into separate conversations about “contestable knowledge”? We analyze the contributors of biased and slanted content in Wikipedia articles about U.S. politics, and focus on two research questions: (1) Do contributors display... View Details

          • 22 Mar 2017
          • HBS Seminar

          Gerald C. Kane, Boston College

          • 04 Feb 2014
          • Working Paper Summaries

          From Crowds to Collaborators: Initiating Effort and Catalyzing Interactions Among Online Creative Workers

          Keywords: by Kevin J. Boudreau, Patrick Gaule, Karim R. Lakhani, Christoph Riedl & Anita Williams Woolley
          • 28 Jan 2019
          • Research & Ideas

          Forget Cash. Here Are Better Ways to Motivate Employees

          workplace event to hand out checks, and invite the employees’ peers. Perhaps add a certificate of appreciation along with the check. “People are more likely to contribute posts on Wikipedia when they receive a public certificate of... View Details
          Keywords: by Dina Gerdeman
          • Research Summary

          Overview

          By: Feng Zhu
          Professor Zhu’s research focuses on the design of platform business models and its impact on platform performance. Platforms have become central to our economy. A platform is a product or service that enables two or more customer groups to interact. For example,... View Details
          • 01 Jun 2022
          • What Do You Think?

          Is Stakeholder Management Facing New Headwinds?

          1984 book by Edward Freeman. Roland Marchand may or may not have helped the notion along when he wrote about it as an element of the “corporate soul.” Wikipedia provides one notion of how the concept works in practice: “Stakeholder... View Details
          Keywords: by James Heskett
          • 04 Feb 2016
          • Blog Post

          Meet the HBS Tech Club

          student clubs at HBS.  Can you tell us about your annual conference? This year will be the 21st year of hosting a conference. It’s traditionally been called Cyberposium (recently rebranded to a name with hopefully even more longevity — the HBS Tech Conference), and has... View Details