Filter Results:
(42)
Show Results For
- All HBS Web
(73)
- News (18)
- Research (42)
- Multimedia (4)
- Faculty Publications (21)
Show Results For
- All HBS Web
(73)
- News (18)
- Research (42)
- Multimedia (4)
- Faculty Publications (21)
Sort by
- 17 Dec 2018
- Research & Ideas
Women Receive Harsher Punishment at Work Than Men
The evidence has long shown that women are discriminated against in the workplace. Now it appears that they are even punished more harshly than men when they are in the wrong. A new research paper reveals that when women at Wells View Details
- 01 Aug 2023
- What Do You Think?
As Leaders, Why Do We Continue to Reward A, While Hoping for B?
frequently cited Wells Fargo fiasco in which employees were incentivized to cheat (and alienate customers) in an effort to expand and deepen customer relationships, continue to plague business today. As... View Details
Keywords: by James Heskett
- 30 Apr 2024
- Book
When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners
at Wells Fargo (2016), bribery at Odebrecht (2016), sexual harassment at Uber (2017), misuse of personal data at Facebook (2018), airliner safety at Boeing (2019), fraudulent financial reporting at Wirecard... View Details
Keywords: by Dina Gerdeman
- 05 Sep 2017
- First Look
First Look at New Research and Ideas, September 5, 2017
https://cb.hbsp.harvard.edu/cbmp/product/517129-PDF-ENG Harvard Business School Case 118-009 Sales Misconduct at Wells Fargo Community Bank Set in early 2017, this case examines widespread sales misconduct... View Details
Keywords: Sean Silverthorne
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
vaccinations, but, Sucher says, “there is such an overhang of bad conduct. It’s going to take an amazing amount of work to fully regain trust.” "The challenge is that it takes a sustained history of right to wipe out one wrong." Wells... View Details
Keywords: by Lane Lambert
- 13 May 2022
- Research & Ideas
Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?
Corporate scandals often follow a pattern: Whether it’s Theranos and its fraudulent blood testing technology, Wells Fargo and its fake financial accounts, or Volkswagen and its bogus emissions data, a... View Details
- 14 Jan 2019
- Op-Ed
These 4 CEOs Created a New Standard of Leadership
Committee, and serves on the Mayo Clinic and American Red Cross boards. Davis leads with unimpeachable integrity. When arch-rival Wells Fargo encountered its problems with three million unauthorized customer... View Details
- 28 May 2019
- Research & Ideas
Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets
You need checks and balances. The trust we have in our system—we shouldn’t weaken it. That actually will end up hurting us. About the Author Martha Lagace is a writer based in the Boston area. [Image: guvendemir] Related Reading: What Are the Real Lessons of the View Details
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
2020. “We told them all, there’s no issue, you’re all going to be working now through year-end. No layoffs, no nothing,” Moynihan said. Citi and Wells Fargo communicated similar messages to their employees.... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 01 Mar 2021
- What Do You Think?
What Does Remote Work Mean for Middle Managers?
information, creating surprises for top management. That claim was part of the defense used by top management in the Wells Fargo customer fraud scandal. Even academics are loath to probe middle management. A... View Details
Keywords: by James Heskett
- 11 Sep 2019
- Research & Ideas
Germany May Have the Answer for Reducing Drug Prices
(again) American political leaders have repeatedly tried and failed to stem spiraling drug costs. US President Donald Trump said in May that he expected drugmakers to voluntarily cut their costs, providing few details. However, a Wells... View Details
- 08 Jan 2018
- Research & Ideas
The Startling Percentage of Financial Advisors with Misconduct Records
Oppenheimer & Co. had 20 percent of its advisors with a past record of misconduct, First Allied Securities had 18 percent, and Wells Fargo had 15 percent. Egan notes that these numbers include all... View Details
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
Mark Zuckerberg delayed action and side-stepped responsibility. Two Million Fake Accounts: Sales Misconduct at Wells Fargo Coming out of the financial crisis, Wells View Details
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
because it sends a message to other managers about the importance of assuming an ownership mentality toward the business and its customers. Flash forward to the recent disclosure by the leadership of Wells View Details
Keywords: by James Heskett
- 24 Jul 2018
- Op-Ed
4 Ways Managers Can Exercise Their 'Agency' to Change the World
General Motors was moving toward its vision of zero emissions and zero accidents by investing in electrified, shared, and autonomous vehicles. And while Wells Fargo was creating fraudulent accounts, Bank of... View Details
Keywords: by George Serafeim
- 01 Jul 2019
- What Do You Think?
Are Super Stretch Goals Only for the Very Young?
end of the rainbow. As such, they have been associated with young organizations starting from a small base and feeling a necessity to grow very fast. The downside of BHAGs For the adverse outcomes of super stretch goals poorly managed, we can turn to two examples:... View Details
Keywords: by James Heskett
- 04 May 2009
- Research & Ideas
What’s Next for the Big Financial Brands
company? So long as they are not triumphalist, large banks like JP Morgan Chase and Wells Fargo that were less involved in chasing too-good-to-be-true subprime returns have a differentiating advantage. But... View Details
- 30 Nov 2016
- Op-Ed
Where Could More Regulation Help Small Businesses? Online Lending.
experience. Not to be outdone, incumbents like JPMorgan Chase and Wells Fargo are also moving into online lending, in some cases partnering with emergent fintech players. Taken together, Morgan Stanley... View Details
- 13 Mar 2018
- First Look
March 13, 2018
failure in U.S. history. Faced with Wachovia’s impending bankruptcy, the FDIC intervened again, voting on Monday, September 29, to sell Wachovia’s retail bank to Citigroup for $1 a share. Three days later, Wells View Details
Keywords: Sean Silverthorne
- 03 Apr 2019
- Book
Fintech's Game-Changing Opportunities for Small Business
of the application process, automating it and making it digital first. Soon, however, big banks woke up and realized they did not have to cede this market to the disruptors. JP Morgan, Bank of America, and Wells View Details