Web Services Industry - Publications - Faculty & Research

12 Apr 2016
News

The Existential Question Facing the Auto Industry

23 Mar 2017
News

Cost-cutting Leads to Turbulence in the Airline Industry

01 Feb 2002
News

Health Industry Alumni Convene for Conference

Current issues in health care; ranging from finance and patients' rights to genomics and personalized medicine; were among the subjects discussed last November at the HBS Health Industry Alumni Association's second annual conference. Held... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

01 Sep 2017
News

The Biggest Industry You’ve Never Heard Of

Denmark known as Bjergsen. Several thousand people are watching him play LoL, as the game is known, right now on the streaming service Twitch, and tens of thousands more will watch the video of the game later. To guarantee that Bjerg, a... View Details

Keywords: April White; illustration by Brian Stauffer; esports; Twitch; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

01 Sep 2017
News

A Jolt for the African Coffee Industry

to sit down, work, use Wi-Fi.” He unabashedly cites a “Starbucks-like feel” as the objective, although some essential parts of that experience may take even longer to develop than a taste for coffee. It’s unusual in Nigeria to offer only counter View Details

Keywords: Sasha Issenberg; cafe; Cafe Neo; Food and Beverage Stores; Retail Trade

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

the newest member of the Service Management unit, joined the faculty last year. In research that covers human resources and operations management, she has studied the impact of processes on organizations. Gittell is currently using the... View Details

Keywords: Susan Young

12 Oct 2016
News

Undermining Value-Based Purchasing — Lessons from the Pharmaceutical Industry

14 Nov 2024
News

How the Insurance Industry Can Weather the Storms

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Liberty Mutual CEO Tim Sweeney (MBA 1991) says that 2012 was the year that climate change started really showing up on the balance sheet. “This is a horrible... View Details

17 Apr 2017
News

Panera-bred Leaders Have Risen Throughout the Restaurant Industry

As Ron Shaich (MBA 1978) grew Au Bon Pain and then the Panera Bread Company into the nation’s largest “fast casual” chain, he was also shaping a team of highly skilled restaurant executives. A recent article in the Boston Globe traces the lineage of these... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

01 Apr 1997
News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

and yes. With less time to eat, many Americans rely on fast food and have no real knowledge or expectation of quality. But many other Americans - consumers and chefs - have traveled in recent years to places where food is celebrated. Diners now have heightened demands... View Details

01 Apr 2002
News

New Director of MBA Career Services Focuses on Power of Alumni Network

a difficult place now, and our students can be part of the effort to help turn it around." Just a few months into his new job (landed, incidentally, through the HBS Career Services Web site), Merrick is... View Details

Keywords: Educational Services; Educational Services

01 Apr 1997
News

How Green Is the Valley: HBS Students Explore Booming California Industries

codirector of MBA Career Services and director of Recruiting Services, far exceeded expectations. "We felt the trip was not only valuable in helping students to make contacts," says Moss, "but it also gave them an overview of the View Details

Keywords: Daniel Penrice

10 Apr 2019
News

Rakuten’s Mikitani Bets $5.5 Billion To Shake Up Japan’s Telecom Industry

much leaner than our competitors, and we can enrich the service using the existing Rakuten ecosystem. And I don’t think people really care whether it’s NTT, SoftBank or Rakuten that much. It’s primarily about connectivity, speed, price... View Details

Keywords: Telecommunications; Information

24 Apr 2014
News

Cash flow struggles can take down a company or spark ideas that transform an industry

Plans that Jonathan Bush (MBA 1997) had for an obstetrics practice ran into trouble when faced with unpaid claims and problems tracking patient records. In that, Bush saw an opportunity that forever changed the health records services... View Details

01 Sep 2020
News

Good Odds

pounds of food that had been prepared for customers in the catering, hotel, travel, and restaurant industries got stuck in the supply chain when the world seized up. That’s when Philip Behn (MBA 2005), CEO of Imperfect Foods, jumped into... View Details

Keywords: Jen McFarland Flint; food industry; Food Manufacturing; Manufacturing