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  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

marketing, technical, and sales resources; extra post-sales support for installation, training, warranty, and field service; and liberal payment terms. While all of these services create value and loyalty among customers, none of them come for free. For a View Details
Keywords: by Robert S. Kaplan
  • 25 Aug 2003
  • Research & Ideas

Why IT Does Matter

tracked the number of MIPS or CPU cycles on the network from 1990 to 2002. Even using a log scale on the vertical axis would be barely enough to tilt a vertical straight line enough to create something... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
  • 10 Aug 2009
  • Research & Ideas

High Commitment, High Performance Management

high commitment, high performance company. Martha Lagace: What differentiates HCHP firms and their leaders? Michael Beer: The leaders manage with a multiple stakeholder perspective. Contrary to many CEOs, HCHP leaders—with support from... View Details
Keywords: by Martha Lagace
  • 29 Jun 2010
  • First Look

First Look: June 29

  Working PapersSurviving the Global Financial Crisis: Foreign Direct Investment and Establishment Performance Authors:Laura Alfaro and Maggie Chen Abstract We examine in this paper the differential response of establishments to the... View Details
Keywords: Martha Lagace
  • 10 Jul 2000
  • Research & Ideas

IT Links for Boundaryless Companies

information technology as being subject to fashion, but the same thing happens, the network effect. This is important when we start talking about B2B hubs." The third characteristic is differentiated products and prices. Most of the... View Details
Keywords: by Kenneth Liss
  • 21 Jun 2011
  • First Look

First Look: June 21

by Beijing is unlikely to suffice. Product Positioning in a Two-Dimensional Vertical Differentiation Model: The Role of Quality Costs Authors: Dominique Lauga and Elie Ofek Publication: Marketing Science... View Details
Keywords: Sean Silverthorne
  • 23 Mar 2010
  • First Look

First Look: March 23

because of cannibalization and endogenous vertical differentiation concerns. We discuss how our study helps improve our understanding of notions of strategy, business model, and tactics in the field of... View Details
Keywords: Martha Lagace
  • 17 Jul 2012
  • First Look

First Look: July 17

decomposed welfare effects of multinational production. Download the paper: http://www.hbs.edu/research/pdf/12-111.pdf Do Prices Determine Vertical Integration? Evidence from Trade Policy Authors:Laura Alfaro, Paola Conconi, Harald... View Details
Keywords: Sean Silverthorne
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

A number of patterns emerge from the data. Most foreign direct investment (FDI) occurs between rich countries. The share of vertical FDI (subsidiaries which provide inputs to their parent firms) is larger than commonly thought, even... View Details
Keywords: Martha Lagace
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

wages instead lead to lower effort with substantial targeting behavior. A reference-dependent theoretical framework suggests an explanation for this differential impact: when individuals place less value on earnings, such as when accruing... View Details
Keywords: Sean Silverthorne
  • 20 Oct 2015
  • First Look

October 20, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=49883 forthcoming Review of Economic Studies Do Prices Determine Vertical Integration? By: Alfaro, Laura, Paola Conconi, Harald Fadinger, and Andrew F. Newman Abstract—What is the... View Details
Keywords: Sean Silverthorne
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

Industry By: Baldwin, Carliss Y. Abstract—This paper seeks to explain the technological forces that led to the rise of vertically integrated corporations in the late 19th century and the opposing forces that led to a... View Details
Keywords: Sean Silverthorne
  • 15 Jan 2008
  • First Look

First Look: January 15, 2008

specialize in different stages of a complex production process. This paper considers the pricing behavior and profitability of these so-called modular clusters. In particular, we investigate a possibility hinted at in prior work: that for composite goods, a View Details
Keywords: Martha Lagace
  • 20 Mar 2007
  • First Look

First Look: March 20, 2007

foreign firms or in vertically linked industries. Download the paper: http://www.hbs.edu/research/pdf/07-012.pdf   Cases & Course MaterialsLi Ka-Shing and the Growth of Cheung Kong Harvard Business School Case 407-062 No abstract... View Details
Keywords: Martha Lagace
  • 02 Aug 2011
  • First Look

First Look: August 2

Publication:American Economic Journal: Economic Policy (forthcoming) Abstract We examine the differential response of establishments to the recent global financial crisis with particular emphasis on the role of foreign ownership. Using a... View Details
Keywords: Sean Silverthorne
  • 26 Jan 2016
  • First Look

January 26, 2016

variation in the degree of horizontal diversity, vertical (or hierarchical) diversity, and external (or client) diversity within each team. We find that ethnic diversity among teammates decreases team performance, while diversity along... View Details
Keywords: Sean Silverthorne
  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

to counterfactuals, multinationals with greater factor-market externalities, knowledge spillovers, and vertical linkages exhibit significant co-agglomeration. The importance of these factors differs across headquarters, subsidiary, and... View Details
Keywords: Martha Lagace
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

increases price dispersion within narrow categories, is consistent with a standard vertical differentiation model in the presence of price controls. Download working paper:... View Details
Keywords: Sean Silverthorne
  • 06 Apr 2010
  • First Look

First Look: April 6

cannibalization and endogenous vertical differentiation concerns. We discuss how our study helps improve our understanding of notions of strategy, business model, and tactics in the field of strategy.... View Details
Keywords: Martha Lagace
  • 07 Mar 2017
  • First Look

First Look at New Research, March 7

maintain its differentiated strategic positioning in the face of a rapidly evolving management education landscape. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/817062-PDF-ENG Harvard Business School Case 817-063 SEAS in... View Details
Keywords: Sean Silverthorne

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