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Show Results For
- All HBS Web
(10,550)
- People (49)
- News (3,037)
- Research (5,404)
- Events (24)
- Multimedia (59)
- Faculty Publications (3,902)
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- 19 Dec 2011
- News
At Your Service
- 01 Aug 2002
- News
Service Leadership Fellows
The School's inaugural group of Service Leadership Fellows gathered for a Class Day breakfast celebration. For students interested in working in social enterprises after graduation, the new program matches... View Details
- 01 Sep 2022
- News
Selling with Service
- 07 Nov 2014
- News
Taylor Swift and the Economics of Music as a Service
- 01 Aug 2012
- News
Why Is Great Service So Rare?
- 25 Jun 2012
- News
Complexity Kills: Keeping Customer Service Simple
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become a powerful means View Details
- 01 Apr 2002
- News
New Director of MBA Career Services Focuses on Power of Alumni Network
interview Merrick immediately; both offered him jobs. After graduation, he accepted a position at Parson Group, a Chicago-based consulting firm he learned of through a previous contact. That was then, this is now, but Merrick's approach -... View Details
- 01 Dec 2010
- News
Three Recognized for Service
Three members of the MBA Class of 1975 received special recognition during their 35th Reunion in the fall. Dean Nitin Nohria thanked Edward (“Jed”) Bullard, Leo Corbett, and Hans Stumm for their years View Details
Keywords: awards
- 01 Sep 2005
- News
Service Leadership Fellows Named
Eight members of the Class of 2005 left Soldiers Field last spring with one-year fellowships coordinated by the HBS Service Leadership Fellows Program. The program encourages... View Details
- 08 Feb 2012
- News
Win on Service in a Tough Economy
- 01 Apr 1999
- News
Alumni Career Services Update
With his enthusiasm and expertise in helping others polish their résumés, plot job search strategies, and execute savvy career moves, Robert S. ("Bob") Gardella has become a popular contact for HBS alumni since assuming the role of... View Details
Keywords: Eileen K. McCluskey
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis View Details
- 01 Apr 1998
- News
Gardella Joins Alumni Career Services
Robert S. ("Bob") Gardella cheerfully admits that he found his position as assistant director of Alumni Career Services (ACS) in the most unlikely way: through an ad in the newspaper. Now his job is to help... View Details
Keywords: Caroline Chauncey
- 31 Jan 2016
- News
McDonald’s reaps the benefit of all day breakfasts and table service
- 01 Jun 2009
- News
Career Services Steps Up Alumni Support
Last fall, as world economies began to tremble from the collapse of the financial sector, HBS Alumni Career Services enhanced its suite of career offerings for alumni. “We... View Details
- 27 Mar 2015
- News