Turn Around Management - Publications - Faculty & Research

10 Mar 2021
News

Turning Point: Coming to Cambodia

Illustration by Gisela Goppel Illustration by Gisela Goppel By Connie Baher (MBA 1980) I was standing in New York’s Asia Society Museum when I saw it. A high school kid from Connecticut, I’d taken the train to the big city and was nosing View Details

Keywords: mentorship; nonprofit management; retirement; leadership

13 Nov 2000
Research & Ideas

Managing to Learn: How Companies Can Turn Knowledge into Action

(Illustration: Dave Cutler) After a decade of extraordinary growth, Nike faced slowing sales in the early 1980s because the normally market-wise company had missed a major turn in the road. Reebok had introduced softer and more... View Details

Keywords: by Laurie Joan Aron

06 Dec 2021
News

Turning Point: Makeover

After HBS, I went to Starbucks where I loved the company and it showed. My work was featured in the press and Howard Schultz had me present to his board. Yet my male manager gave me a “meets expectations” review for weakness in... View Details

Keywords: entrepreneurship; leadership; purpose; Asian American; beauty industry; Miscellaneous Manufacturing; Manufacturing

October 2013 (Revised January 2017)
Case

Walmart around the World

By: Juan Alcácer, Abhishek Agrawal and Harshit Vaish

After reaching the limits of its successful expansion in the United States in the early 1990s, Walmart sought growth opportunities in markets abroad. This case describes Walmart's attempts to replicate its successful U.S. business model in Mexico, Canada, Brazil,... View Details

Keywords: Multinational Firms and Management; Success; Globalized Markets and Industries; Expansion; Market Entry and Exit; Failure; Retail Industry; Germany; China; Argentina; South Korea; Canada; Japan; Brazil; Africa; United Kingdom; United States; Mexico

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18 Oct 2018
News

Why Global Talent Clusters Around Cities

01 Mar 2024
News

Turning Point: Eternal Returns

Louisa Wong (MBA 1981) (Illustration by Gisela Goppel) Louisa Wong (MBA 1981) (Illustration by Gisela Goppel) I was born in the middle of Typhoon Gloria in 1957 and spent my early childhood in Kowloon’s Walled City, which at the time was an extremely poor and densely... View Details

Keywords: life experience; search firm; entrepreneurship

15 Jun 2008
News

Turning 'dirt to dollars'

August 2009 (Revised July 2010)
Case

Jones Lang LaSalle: Reorganizing around the Customer (2005)

By: Ranjay Gulati and Lucia Menzer Marshall

Peter Roberts, CEO of Jones, Lang, LaSalle (JLL) Americas division, has been charged with expanding the company's presence in its core geographic markets while simultaneously growing its corporate account business. Roberts and his task force have narrowed their options... View Details

Keywords: Decision Choices and Conditions; Global Strategy; Growth and Development Strategy; Organizational Structure; Business Strategy; Real Estate Industry

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2022
Article

The Turn Toward Creative Work

By: Spencer Harrison, Elizabeth D. Rouse, Colin M. Fisher and Teresa M. Amabile

In this Academy of Management Collections essay, we curate a set of articles from the Academy of Management family of journals that showcase the evolution of creativity research within organizational scholarship. The articles reveal a shift from the study of... View Details

Keywords: Creative Work; Creative Process; Creativity; Organizational Culture

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01 Sep 2018
News

Turning Point: Power Outlet

around was a fact that had stayed with me ever since I heard it: Black boys as young as 10 years old are no longer viewed as innocent children but as a potential threat and aggressor. That made me feel like I was on the clock with my own... View Details

09 Feb 2017
News

Turning Disorder into Opportunity

our competitive advantage.” Late in 2013, Fieldhouse shared the 2007 HBS case study about Specialisterne with Mitch Levy of Australia’s Department of Human Services (DHS), who in turn shared it with his boss, Gary Sterrenberg, chief... View Details

Keywords: Jennifer Myers

01 Jun 2017
News

Turning Point: Addiction’s Impact

10th grade she was caught showing up high for cross country practice. When she was a junior in high school I found a Vicodin in her purse—I had no idea what a big red flag that was. We all had plenty of counseling, yet after her death, it was hard to wrap my head View Details

Keywords: Melissa Weiksnar (MBA 1982)

30 Aug 2010
Research & Ideas

Turning Employees Into Problem Solvers

for process improvement. For incident-reporting systems to fulfill their promise, employees must use the system to "speak up" when they encounter a problem. Managers receive additional value when reporters speak up constructively by... View Details

Keywords: by Julia Hanna; Health

12 May 2010
News

Understanding Women's Values Around Money

Keywords: Finance

26 Jan 2017
News

Turning Millennials into Leaders

millennials, so how can I help companies do that and engage those same lessons around leadership and service for their employees at the corporate level?’ So now I get a chance to work with companies and corporations to connect View Details

01 Jun 2022
News

Turning Point: Sparking Change

years kept pointing in that direction, and both of my parents had been teachers during their careers. When I felt I had the time and space to turn to something new, I sent out letters to colleges and universities in the Chicago area and... View Details

01 Jun 2018
News

Turning Point: Life Cycle

been five days of massive rain. The dirt and gravel path was soggy and spongy. That reduced my average speed from around 14 to 8 miles per hour. By the end of the day, I was still about 25 miles away from Rochester, in a little town... View Details

April 2013 (Revised October 2013)
Case

Google's Project Oxygen: Do Managers Matter?

By: David A. Garvin, Alison Berkley Wagonfeld and Liz Kind

Google's Project Oxygen started with a fundamental question raised by executives in the early 2000s: do managers matter? The topic generated a multi-year research project that ultimately led to a comprehensive program, built around eight key management attributes,... View Details

Keywords: Organizational Behavior; Business Policy; General Management; Human Resource Management; Management; Leadership; Human Resources

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August 2015 (Revised October 2017)
Case

Turnaround at Norsk Gjenvinning (A)

By: George Serafeim

Erik Osmundsen, CEO of Norsk Gjenvinning (NG), had initiated a program to strenghten corporate governance, eliminate corruption and improve compliance, and as a result the company had experienced a turnover of almost half of its top 70 line managers and strained... View Details