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May 2020
Case

Trust Merchant Bank

By: Ramon Casadesus-Masanell, Pippa Tubman Armerding, Dilyana Karadzhova Botha and Salim Dewji

Trust Merchant Bank (TMB), a leading bank in the Democratic Republic of Congo (DRC), needs to decide whether to enter the soon-to-be-liberalized insurance industry. Since its founding in 2004, TMB has played a pivotal role in reshaping the DRC banking landscape by... View Details

Keywords: Retail Banking; Financial Services; Financial Inclusion; Turnaround; Fintech; Banks and Banking; Financial Condition; Insurance; Corporate Strategy; Expansion; Business Model; Family Business; Entrepreneurship; Information Technology; Monopoly; Banking Industry; Insurance Industry; Africa; Congo, Democratic Republic of the

28 Jun 2021
News

Earning Your Team’s Trust

December 2009 (Revised September 2014)
Case

TD Canada Trust

By: Dennis Campbell and Brent Kazan

The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and... View Details

Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada

Human factors like trust are a major question of interest in cybersecurity. Uma Karmarkar's talk at the 2017 Enigma conference explores how the neuroscience and psychology of uncertainty can offer insights into how people handle security issues in digital spaces. View Details

September 2023 (Revised June 2024)
Case

Kaspi.kz: Building Trust through Innovation

By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner

This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing... View Details

Keywords: Growth and Development Strategy; Organizational Culture; Trust; Technology Adoption; Innovation and Invention; Banking Industry

Awards

Named to top 100 thought leaders by Trust America

By: Michael Beer

Selected as one of the Top 100 Thought Leaders in Trustworthy Business Behavior by Trust Across America in 2011. View Details

March 1998 (Revised April 1998)
Background Note

Charitable Trusts

By: Henry B. Reiling

Discusses the concept of charitable lead and charitable remainder trusts, some of their mechanics, and typical circumstances in which they are used. View Details

Keywords: Financial Instruments

2003
Keynote Speech

Interorganizational Trust

By: Ranjay Gulati

27 Jun 2022
News

The Power of Trust

October 2019
Teaching Note

Starling Trust Sciences: Measuring Trust in Organizations

By: Aiyesha Dey and Jonas Heese

28 Jan 2010 - 29 Jan 2010
Keynote Speech

Interorganizational Trust

By: Ranjay Gulati

Keywords: Organizations; Trust

08 Mar 2017
News

America Has A Trust Problem

September 2004
Article

Trust in Agency

By: Ramon Casadesus-Masanell

Existing models of the principal-agent relationship assume the agent works only under extrinsic incentives. However, many observed agency contracts take the form of a fixed payment. For such contracts to succeed, the principal must trust the agent to work in the... View Details

Keywords: Trust; Agency Theory; Relationships; Behavior; Motivation and Incentives; Contracts; Business Model; Emotions; Forecasting and Prediction; Ethics; Standards; Risk and Uncertainty

Find at Harvard

01 Oct 2015
News

Banking on Trust

clear window into how things worked, as opposed to how they were supposed to work,” she says. Sheppard has often leveraged the success of other countries to build trust for new initiatives. In 1996, for example, when Uganda’s... View Details

13 Aug 2007
Research & Ideas

The Dark Side of Trust

Oberholzer-Gee saw in TrapGuard, being marketed for the first time to plumbers in Philadelphia, an interesting way to better understand the link between trust and diffusion of new products. With Victor Calanog, a doctoral student at the... View Details

Keywords: by Sean Silverthorne; Service

March 2023
Module Note

The Trusted Advisor's Mindset

By: David G. Fubini and Patrick Sanguineti

A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "The Trusted Advisor's Mindset" introduces some of the differences between working as an operator and an advisor. View Details

April 1991 (Revised September 1991)
Case

Royal Trust

By: F. Warren McFarlan and Krista McQuade

Find at Harvard

July 2019
Article

Leading with Trust

By: Sandra J. Sucher and Shalene Gupta