Tipping - Publications - Faculty & Research

October 2020 (Revised August 2022)
Case

Union Square Hospitality Group: Hospitality Included

By: Peter Boumgarden, Ryan W. Buell, Lamar Pierce and Richard Ryffel

In 2015, Union Square Hospitality Group (USHG), helmed by famous restauranteur Danny Meyer, sent shockwaves through the restaurant industry by announcing the end of tipping in its restaurants. Under its new policy, Hospitality Included (HI), USHG would charge higher... View Details

Keywords: Restaurants; Tipping; Revenue Sharing; Service Operations; Policy; Change; Human Resources; Management; Food and Beverage Industry

Citation

Educators

Purchase

Web

2 Tips to Beat Imposter Syndrome - MBA

Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details

Video

Tip of the Iceberg

10 Jan 2024
Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

If you’ve recently ordered food or coffee on an app, you’re probably familiar with the prompt to tip your barista, delivery driver, or sandwich maker. Or even more commonly, when ordering at a casual dining counter, you’ve been asked to... View Details

Keywords: by Anna Lamb, Harvard Gazette

Fast Answer

Bloomberg: Investment Management course tips

Which Bloomberg tips are for the HBS Investment Management course? These Bloomberg tips below were created for students enrolled in the HBS Investment Management course. For more... View Details

18 Apr 2005
Research & Ideas

Tips to Reinvent the Department Store

Here's a snapshot of department stores today: Regional brands have all but disappeared; larger players like Federated and May are merging their multi-brand companies, and consolidation continues. Meanwhile, all sorts of retailers from single-brand stores to big-box... View Details

Keywords: by Julie Jette; Retail

15 May 2015
Blog Post

Tips for Applying to Business School

There’s no doubt that applying to business school can be a stressful process. Researching MBA programs, taking the GMAT, writing essays, chasing after recommenders (often while also trying to balance a full time job) can be downright difficult. When prospective... View Details

August 1990 (Revised April 1994)
Background Note

Writing Cases: Tips and Pointers

Gives some practical advice for case writers in compiling data for and writing cases. View Details

Keywords: Data and Data Sets; Cases

Citation

Educators

Purchase

22 Aug 2013
News

Should Tipping Be Banned? Podcast

08 Mar 2016
News

Leadership tips from ancient Rome

01 Jun 2018
News

Case Study: Tip the Scale

photos courtesy of Walden Local Meat In 2014, Walden Local Meat founder and CEO Charley Cummings (MBA 2011) crisscrossed New England in a company truck to personally deliver orders of chicken, pork, lamb, and beef—all pasture-raised on small-scale New England farms.... View Details

15 Dec 2011
News

Sustainability Nears a Tipping Point

Keywords: David Kiron, Nina Kruschwitz, Knut Haanaes, Ingrid von Streng Velken

16 Sep 2014
News

Getting Stiffed In The Tipping Economy

13 Feb 2013
Research & Ideas

5 Weight Loss Tips From Behavioral Economists

Business scholars increasingly hinge their hypotheses on sociological and psychological studies, seeking a true handle on what motivates executives, employees, consumers, and policymakers. For instance, the following studies suggest several simple weight-loss tips.... View Details

Keywords: by Carmen Nobel

11 Dec 2023
News

Tips for a Smooth Succession

03 Jan 2018
Sharpening Your Skills

5 Career-Related New Year’s Resolutions (and 5 Tips for Keeping Them)

Red shoes can help you stand out at the office. Credit: iStock Welcome to January, dear readers! We at Harvard Business School Working Knowledge want nothing but the best for you in the new year. And for those of you who have made New Year’s resolutions for a better... View Details

Keywords: by Carmen Nobel