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- All HBS Web (131)
- Faculty Publications (16)
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- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
it are not representative of our Starbucks mission and values.” In contrast, Zuckerberg ducked the spotlight for five days and even then tried to shift the argument away from data privacy. In terms of public support, this tactic backfired... View Details
- 16 Apr 2001
- Research & Ideas
Strategy and the Internet
competitive advantage—by operating at a lower cost, by commanding a premium price, or by doing both. Cost and price advantages can be achieved in two ways. One is operational effectiveness—doing the same things your competitors do but... View Details
Keywords: by Michael E. Porter
- 31 Jan 2023
- Op-Ed
Can Insurance Technology Solve the Uninsured Driver Problem?
nonstandard drivers frequently lapse on their payments in order to pay for basic necessities, then incur high fees when they re-enroll in coverage. Nonstandard carriers earn 13 percent of their premium income from fees and often require... View Details
- 16 Apr 2018
- Research & Ideas
Can Consumers Be Saved From Their Misguided Decisions?
insurance plan. They are likely to choose a low-deductible plan with a high premium even when there is an option to choose a higher-deductible plan that is ultimately less expensive and fits their medical needs just as well. In fact,... View Details
- 21 Mar 2019
- HBS Case
The Ferrari Way
“If you drive a Ferrari, you put premium petrol in the tank, you hit the motorway, and you step on the gas.” —Soccer star Zlatan Ibrahimovic That purring engine. The buttery soft leather. Those sleek curves. The essence of a Ferrari... View Details
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
costly for both employees and employers, in terms of direct medical costs as well as costs stemming from lost productive time and missed days at work. Resilience training has been shown to improve workplace functioning for employees,... View Details
Keywords: Dina Gerdeman
- 31 Mar 2022
- Op-Ed
Navigating the ‘Bermuda Triangle’ in Professional Services
drive costs down and benefit from specialization because of its high volume of activities. "With growth, the way a firm is managed has to change, and that change is not easy." Among law firms, Wachtell Lipton maintains a premium market... View Details
Keywords: by Ashish Nanda
- 21 Jun 2022
- HBS Case
Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams
Commission. A year later, in July 2021, Slack was acquired by Salesforce, the world’s largest customer-relations management software company. Butterfield and Salesforce CEO Marc Benioff shared the same goal: Establish Slack as what Butterfield View Details
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
they operate. Political science, government, and history paid attention; and even the economist Joseph Schumpeter, with his notion of individuals who operate outside the social structure and who can then innovate, staked out a tradition of trying to understand... View Details
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
seasonal flu and colds happen. The pandemic has offered a crash course in how viruses spread. Meanwhile, many conventional restaurants have become cloud kitchens by necessity. This unwanted experience might now prove valuable, at least in the short View Details
- 31 Jan 2023
- Research & Ideas
It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’
having social impact, they acknowledge that not all college graduates can afford to accept a lower salary. However, those willing to sacrifice some pay to potentially “make a difference” can also move the needle on income inequality. “This college View Details
Keywords: by Rachel Layne
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
options. They can invest in new as well as shelved technologies and product designs that are particularly effective in mitigating risk and improving safety—even when they are initially inferior in terms of costs, user-friendliness, or... View Details
Keywords: by Hong Luo and Alberto Galasso
- 04 Feb 2002
- Research & Ideas
How a Juicy Brand Came Back to Life
by asserting that a brand might fit better in one company's portfolio than in another's. But a marketing professional would probably explain the improved fit in terms of distribution economies or manufacturing synergies. I would explain... View Details
- 28 Feb 2012
- First Look
First Look: Feb. 28
result higher cost of capital. However, this result is not mitigated by the presence of long-term investors, consistent with these investors requiring a risk premium for holding the stock of short-term oriented firms. Overall, our... View Details
Keywords: Sean Silverthorne
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
them to earn premium prices by reaching undershot customers. They view flight as a positive development. When there are large groups of undershot customers in the higher tiers of a market, incumbents can beat a long and profitable... View Details
- 14 Mar 2022
- Research & Ideas
Lessons from COVID-19: The Business Skills Doctors Need
developing new medical innovations. They were issues of execution of known activities,” he says. “Particularly in the early days, the pandemic truly placed a premium on those with management expertise.” As Huckman details in a paper in... View Details
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
entrepreneurs who must come to productive terms with investors, potential employees and board members, technology partners, distributors, and possible acquisitions as well as would-be acquirers. Yet beyond such formal deals, negotiation... View Details
Keywords: by Martha Lagace
- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
says Haupt. Asparagus tongs, for example, are a thing of the past. Multiuse items—like Steuben's Magnolia bowl, which doubles as a caviar server when flipped over—are in demand. An Emotional Buy Retail therapy is a relatively new term for... View Details
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
transactions. For five months, the bank randomly offered customers on its websites two sales pitches—one that emphasized a credit card’s features and another that also highlighted downsides that would normally only appear in the terms and... View Details
Keywords: by Danielle Kost
- 30 Mar 2018
- What Do You Think?
What Should Mark Zuckerberg Do?
Facebook.” Dyl would “allow users to ‘upgrade’ to a premium paid version where amongst other features (advanced posting abilities, greater post visibility, etc.), ads are not shown and therefore private data is not shared.” Liel noted... View Details