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  • Article

How to Launch Your Digital Platform: A Playbook for Strategists

By: Benjamin Edelman
The ubiquity of Internet access has caused a sharp rise in the number of businesses offering platforms that connect users for communication or commerce. Entrepreneurs are particularly drawn to these platforms because they create significant value and have modest... View Details
Keywords: Platforms; Launch; Mobilization Strategy; Two-Sided Platforms; Network Effects; Adoption; Entrepreneurship; Information Technology Industry; Advertising Industry; Media and Broadcasting Industry; Transportation Industry; Financial Services Industry
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  • June 2020
  • Article

Start-up Inertia versus Flexibility: The Role of Founder Identity in a Nascent Industry

By: Tiona Zuzul and Mary Tripsas
Through an inductive, comparative study of four early entrants in the nascent air taxi market, we examine why start-ups, generally characterized as flexible, malleable entities, might instead exhibit inertial behavior. While two of the firms engaged in ongoing... View Details
Keywords: Founder Identity; Nascent Industries; Entrepreneurship; Organizational Change and Adaptation; Identity
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  • June 2024
  • Module Note

Value Creation Potential of New Business Models

By: David J. Collis
A business model is composed of three elements. These describe a generic way of creating value and identify the maximum potential value of that model for customers. The elements of a business model are the “job to be done” for the customer, the asset configuration, or... View Details
Keywords: Business Model; Corporate Strategy; Mission and Purpose; Competitive Strategy; Value Creation
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  • 2022
  • Working Paper

The Need for Speed: The Impact of Capital Constraints on Strategic Misconduct

By: F. Christopher Eaglin
Under what conditions do firms engage in strategic misconduct? Why do they undertake actions that increase profitability yet break laws or violate strong norms often with costly consequences for public welfare? The strategic management literature offers two external... View Details
Keywords: Corporate Misconduct; Capital Constraints; Organizations; Crime and Corruption; Behavior; Situation or Environment; Capital
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  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

tier naturally followed them. LESSON THREE: SEQUENCING IS EVERYTHING Uber and Airbnb were also smart about how they chose to expand, picking the right cities at the right time to maximize their success. Since Uber’s main competition was View Details
Keywords: by Michael Blanding; Retail; Service; Transportation
  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

airport continued to load flights and allow them to taxi to the runway. But conditions didn't clear as expected, and some passengers waited for as long as six hours to return to an open gate. (Planes continued to land in the poor weather;... View Details
Keywords: by Julia Hanna; Air Transportation
  • 29 Oct 2012
  • Research & Ideas

Are You Paying a Tip--or a Bribe?

corruption does exist in the United States, where consumers regularly tip restaurant wait staff, taxi drivers, hairdressers and others, Torfason says. "Richer countries tend to have less corruption than poorer countries," he... View Details
Keywords: by Dina Gerdeman
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

control specialists. A lot of people think of this as disruption, like the taxi industry is being disrupted by Uber. It’s not disruption. Rather, it’s a completely different kind of firm. This hasn’t happened in more than 100 years. Firms... View Details
Keywords: by Dina Gerdeman
  • 09 Mar 2015
  • Research & Ideas

Why Entrepreneurs Should Go Work for Government

service Uber, which has disrupted the highly regulated and often inefficient taxi industry, and expanded to hundreds of cities worldwide. At the same time, the company has been criticized for "surge pricing" that jacks up rates... View Details
Keywords: by Michael Blanding
  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

century? Today, the world’s largest taxi company (Uber) owns no cars; the world’s largest provider of accommodations (Airbnb) owns no real estate; and the world’s largest retailer (Alibaba) owns no inventory. Modern platform thinking has... View Details
Keywords: by Martha Lagace
  • 02 Feb 2015
  • Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

Teixeira, an assistant professor at Harvard Business School in the Marketing unit. But not anymore. The Second Internet Wave A second wave of Internet disruption threatens not only electronics and telecom businesses, but also industries as diverse as View Details
Keywords: by Michael Blanding
  • 06 Nov 2017
  • Research Event

Who is Responsible for the Future of Cities?

Company, said that “cities need to operate more like companies,” meaning they need to learn how to effect, manage, and respond to change quickly. He cited as an example the Uber-fueled ride-hailing movement, which took off in spite of and outside of existing View Details
Keywords: by Carmen Nobel
  • 29 Sep 2015
  • Research & Ideas

Work 3.0: Redefining Jobs and Companies in the Uber Age

Complicating things further, some of these five allow a range of options—from full control by the firm (vehicles for traditional taxi companies, for example) to minimum requirements by the firm (car age and maintenance for Uber drivers,... View Details
Keywords: by Andrei Hagiu; Transportation; Web Services
  • 14 Mar 2011
  • Research & Ideas

Water, Electricity, and Transportation: Preparing for the Population Boom

By 2050, the Earth's population will likely exceed 9 billion people, up 30 percent from 6.9 billion today, according to projections from both the US Census Bureau and the United Nations. What's more, the population in the world's cities is expected to increase by 3... View Details
Keywords: by Carmen Nobel
  • 03 Jun 2015
  • What Do You Think?

Is the Time Right for Self-Management?

been ripe for self-management and there are always people who will poke up their heads and insist on managing themselves. But it isn't a quick fix." Others cited its long-time application in the London taxi system (Andrew Campbell),... View Details
Keywords: by James Heskett; Retail
  • 24 Sep 2014
  • Op-Ed

The ABCs of Addressing Climate Change (From a Business Perspective)

It's Climate Week in New York City. The schedule features a UN Climate Summit, a People's Climate March, the Clinton Global Initiative, substantial criticism of the whole endeavor, and plenty of agitated interaction. There is a lot of noise here. How can businesses cut... View Details
Keywords: by John Macomber; Energy; Utilities
  • 26 Mar 2008
  • First Look

First Look: March 26, 2008

included innovative image maps. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=408097 Linear Air: Creating the Air Taxi Industry Harvard Business School Case 808-107 No abstract is available at this... View Details
Keywords: Martha Lagace
  • 10 Nov 2015
  • First Look

November 10, 2015

Business School Case 715-433 Uber and the Taxi Industry (A) No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/715433-PDF-ENG Harvard Business School Case 715-434 UberX & Lyft (B) No abstract... View Details
Keywords: Sean Silverthorne
  • 27 Jan 2015
  • First Look

First Look: January 27

year. But suddenly, she hits political roadblocks-the local Democratic mayor, facing a tough reelection and urged by the local taxi association, calls for more regulation of her business. Erin's board urges her to actively back the... View Details
Keywords: Sean Silverthorne
  • 22 Dec 2015
  • First Look

December 22, 2015

Uber provides ride services much like a traditional taxi company, but it owns no cars and employs no drivers, and instead matches independent car owners with customers looking for rides. Airbnb provides a lodging service, but owns no... View Details
Keywords: Carmen Nobel

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