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Publications

Publications

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Show Results For

  • All HBS Web  (175)
    • News  (131)
    • Research  (43)
  • Faculty Publications  (13)

Show Results For

  • All HBS Web  (175)
    • News  (131)
    • Research  (43)
  • Faculty Publications  (13)
← Page 2 of 175 Results →
  • 01 Mar 2003
  • News

A Casual Approach to Success

hardly any learning curve,” he says, still sounding surprised. “It was a good fit.” The investment business changed during his tenure at Lehman, and in 1976 he left and moved to Boston to launch Hellman, Ferri Investment Associates, a... View Details
Keywords: Susan Young
  • 01 Jan 2013
  • News

Joanna M. Jacobson, MBA 1987

is spectacularly good at opening people's ears to others and requiring them to make an articulate argument," she observes. Having discovered a passion for marketing at HBS, Jacobson moved to New York to join Colgate-Palmolive and was... View Details
Keywords: Susan Young
  • 01 Oct 2001
  • News

Margaret Hanson Costan: A Whole New World

management skills to work for good causes. She helped a health-care start-up with its finances, served on the board of directors of a local choral group, and is the senior warden (head of Vestry) at Christ Church. She is also renovating... View Details
Keywords: Young, Susan
  • 23 May 2019
  • News

Álvaro Rodríguez Arregui, MBA 1995

entrepreneurs. “In life you learn from the good experiences. and also from the bad.” “In life you learn from the good experiences. and also from the bad.” “He’s very encouraging, but he also challenges you,”... View Details
Keywords: Susan Young
  • 01 Sep 2012
  • News

High Honors

Profiles & photographs by Susan Young Cynthia Carroll, MBA 1989 CARROLL: Discussing safety awards in her London office. Photographs by Susan Young This year's recipients join a distinguished group. Video... View Details
Keywords: Susan Young; Finance; Corporate, Subsidiary, and Regional Managing Offices; Management; Mining; Management, Scientific, and Technical Consulting Services; Professional Services; Miscellaneous Store Retailers; Retail Trade
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction, productivity, and support." The results of... View Details
Keywords: Susan Young
  • 01 Oct 2001
  • News

New Economy Notables: Eileen M. Rudden

I admire other female colleagues like Sandy Moose of BCG and June Rokoff of Lotus. Best business advice My good friend and sectionmate Brigid Sullivan told me I should be involved with something that taps into my passion. Where the new... View Details
Keywords: Young, Susan; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Oct 2001
  • News

New Economy Notables: Scott D. Cook

best-selling software package, while watching his wife do their finances by hand twenty years ago. "Computers — especially the ones we were working with in 1982 — are crummy at a lot of things, but they happen to be very good at... View Details
Keywords: Young, Susan; Computer Systems Design and Related Services; Professional Services
  • 01 Mar 2004
  • News

Ron Shaich’s Café Society

will want to repeat. When we move into a new location, we try to get the word out by inviting people to sample our products. We also try to be good citizens in our communities. Last year we contributed over $12 million in product and... View Details
Keywords: Susan Young; Food Services and Drinking Places; Hospitality
  • 25 Aug 2014
  • News

Wendell P. Weeks, MBA 1987

positions that helped him understand the complexities of the company—from shift supervisor in a manufacturing plant, to new product development, to business development. Weeks, a quick study, has 26 patents pending despite a lack of formal science training. A View Details
Keywords: Susan Young
  • 16 May 2000
  • Research & Ideas

Getting the Message: How the Internet is Changing Advertising

that click throughs are falling doesn't mean that people aren't paying attention," says Rice's Lisa Klein. "Just like in traditional media, there is still a good portion of Internet advertising that is not directly traceable.... View Details
Keywords: by Susan Young
  • 23 May 2018
  • News

Christopher B. Howard, MBA 2003

doctorate from Oxford. “He seemed too good to be true,” says RMU Board Chair Rich Harshman. “I am a reflection of all the people who have raised, coached, taught, and advised me.” “I am a reflection of all the people who have raised,... View Details
Keywords: Susan Young
  • 01 Dec 2005
  • News

Baker’s back

books in the library (answer: very), to whether more space was needed (absolutely), to debates about how much of the original structure should be preserved (a good bit). A task force set out to investigate the current and future needs of... View Details
Keywords: Susan Young; Construction of Buildings; Construction; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Sep 2004
  • News

Elaine L. Chao (MBA 1979)

in good health. We came to America not knowing how to speak English or having the support of preceding family members. Our initial years of struggle, hardship, and sacrifice helped us to appreciate the value of family. One of the... View Details
Keywords: Susan Young; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Apr 2000
  • News

Getting the Message

mean that people aren't paying attention," says Rice's Lisa Klein. "Just like in traditional media, there is still a good portion of Internet advertising that is not directly traceable. General, brand-type advertising still has its... View Details
Keywords: Susan Young
  • 01 Dec 1997
  • News

A Piece of the Action

career services, executive education, and alumni efforts. Despite a limited budget, Darwall, in her typical can-do style, hired Susan Breyer (MBA '92) to work part-time with the Career Services Office to make the most of events such as... View Details
Keywords: Susan Young
  • 01 Sep 2004
  • News

Nancy Hall (MBA 1974)

finance course. I’m not a leader, but I am a good manager, and I can make decisions. I like to affiliate myself with smart, dynamic people who are creative. I like to make things happen, but I don’t need to be there when they hand out... View Details
Keywords: Susan Young; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Apr 2001
  • News

Q&A: Suzy Wetlaufer

departments. The fact is, we are a magazine for practicing managers, and practicing managers need good ideas more than six times a year. What are HBR’s goals? As the Economist says, HBR single-handedly sets the agenda for business in the... View Details
Keywords: Susan Young; Publishing Industries (except Internet); Information
  • 01 Sep 2003
  • News

Sharon Patrick

Patrick acknowledges the challenges of the last sixteen months due to the federal investigation and indictment of Stewart for a personal stock sale unrelated to MSO. However, she remains upbeat. “The strength of our content and business model — and the brand labels,... View Details
Keywords: Susan Young; Finance; News, Library, Internet, and Other Services; Information
  • 23 May 2019
  • News

Michael R. Bloomberg, MBA 1966

Bloomberg during an unparalleled career as an entrepreneur, philanthropist, and three-term mayor of New York City. “I’ve always believed a good deal is where both parties walk away thinking that they didn’t get everything they want, but... View Details
Keywords: Susan Young
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