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Publications

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  • All HBS Web  (2,671)
    • News  (447)
    • Research  (1,743)
    • Events  (11)
    • Multimedia  (2)
  • Faculty Publications  (804)

Show Results For

  • All HBS Web  (2,671)
    • News  (447)
    • Research  (1,743)
    • Events  (11)
    • Multimedia  (2)
  • Faculty Publications  (804)
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  • 02 Feb 2016
  • News

The Antidote to HiPPOs: Crowd Voting

  • 11 Sep 2021
  • News

Direct-To-Consumer Retailers Try to Bring Pizzazz to Dull Goods

  • 29 Aug 2016
  • News

Harvard establishes research alliance with Tata companies

  • 01 Dec 2023
  • News

Thinking Ahead

cost-effective behaviors in the insurance company’s subscribers. The effort involved machine learning, with a team of engineers writing algorithms that spotted patterns in customer behavior—for example, a... View Details
Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
  • 01 Sep 2023
  • News

Money Does Grow on (Family) Trees

of origin or communicate virtually with other customers who share aspects of their DNA. “Genealogy is a technology business now,” observes Lorrie Norrington (MBA 1989), a board member at Ancestry.com. “The records go so far, but how do we... View Details
Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
  • 01 Dec 2023
  • News

The Imposter Among Us

having a sense of optimism, not taking oneself very seriously, and committing to the job are remedies to address this phenomenon. It actually helped me become more circumspect, more of a listener than a talker. I worked toward being more empathetic with my View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 01 Dec 2023
  • News

Wide Horizon

earlier in the week. The father initially wondered if this was just the “fever effect,” a phenomenon of behavioral improvements noted by some parents of children with ASD when their kids have fevers, which he had previously observed in... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
  • 18 Jul 2023
  • News

The First Five Years: Brooke Biederman (MBA 2019)

work in watches. Next, Discovery, a South African health care company, incentivizes healthy behavioral change that leads to fewer claims and lower premiums for customers as the company's cost to serve them... View Details
Keywords: Robert Bochnak
  • 05 Oct 2023
  • News

On the Move: Massimo (Max) Magni (MBA 2003)

Our “On the Move” series highlights HBS alumni who are taking on new roles and responsibilities. Here we speak with Massimo (Max) Magni (MBA 2003), who has been named Macy’s new chief customer and digital officer. In this role, Magni will... View Details
Keywords: Retail Trade
  • 01 Feb 2001
  • News

What Makes a Good Leader

Richard P. Chapman Professor of Business Administration Recent book: The Arc of Ambition: Defining the Leadership Journey Chair: Organizational Behavior Unit Intrigued by: "Emotional intelligence. Leaders have the emotional capacity to... View Details
Keywords: Management
  • 01 Sep 2023
  • News

Solving for Z

which prepares young women to succeed as portfolio managers. And while the foundation is clearly aligned with the goals of increasing diversity and advancing social justice, it also serves Apollo’s strategic goal of diversifying its own... View Details
Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government
  • 26 Nov 2019
  • News

The Ritual Effect

socks in your drawer sideways, just so, like so many toppled snails, can spark joy; why French children aren’t picky eaters; why brands like Starbucks benefit from encouraging their customers to “Take Comfort in Your Rituals”; why a... View Details
Keywords: rituals
  • 28 Sep 2023
  • News

Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive

mission-driven roles leading teams and partnering with alumni, faculty and staff. “Sarah’s positive energy, collaborative nature, and thoughtful, strategic approach focused on high impact will serve her well in this new role,” says Gold.... View Details
Keywords: Margie Kelley; community service
  • 01 Jun 2023
  • News

Curb Appeal

historically used tonnage per truck, per route, as its principal metric of success, TrashDash gathers data on everything from the nature of customer complaints to the number of hours that garbage sits on the curb. Tisch modeled the system... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 01 Mar 2024
  • News

Unlocking the Power of Community

between customer and brand Fung sees as key to business success in a Web3 world—and more than 4,000 participated in a virtual event during Game 7 of the NBA Eastern Conference finals. Fung herself came to the Web3 space from the fintech... View Details
Keywords: April White
  • 20 Oct 2023
  • News

Highlights from the Fall 2023 Alumni Board Meeting

a cost of customer acquisition that has more than doubled. In addition to managing those challenges, HBS Online is focused on staying engaged in the market, experimenting with emerging trends like AI, and launching new products. Notable... View Details
  • 25 Apr 2024
  • News

Origin Stories

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up... View Details
  • 01 Mar 2024
  • News

Alumni and Faculty Books and Podcasts

becoming irrelevant. It explores seven profound “mind leaps” leaders need to make now to transform at the speed of disruption. With illuminating case studies and hard-earned personal wisdom, Dennis helps you create important strategic and... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Jun 2022
  • News

The Exchange: Same Great Price, Now with Fewer Chips

health preferences and tastes. Some customers may prefer smaller portions. Meanwhile, the prices for certain organic foods and things like wild-caught fish seem to be going up in a very transparent way, and people seem less concerned... View Details
Keywords: Miscellaneous Store Retailers; Retail Trade
  • 01 Dec 2023
  • News

Case Study: Staking a Claim

Illustration by Nhung Lê Kate Terry (MBA 2005) knows that no one attends their fifth-grade career fair and comes home hoping to pursue a career in insurance—but that’s exactly where she wound up. “I really fell in love with it,” she says. As cofounder and CEO of... View Details
Keywords: Jen McFarland Flint; Insurance Carriers and Related Activities; Finance
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