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- All HBS Web (124)
- Faculty Publications (7)
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- 21 Nov 2023
- Op-Ed
The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?
In my recently published book Deeply Responsible Business, I write about business leaders since the 19th century who have acted responsibly, often by putting the welfare of their communities above the idea of maximizing profits. I make a sharp distinction between... View Details
- 30 Apr 2024
- Book
When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners
the individuals assigned to be “guards” became abusive towards the “prisoners,” causing the “prisoners” to experience acute stress and anxiety (Haney, Banks, & Zimbardo, 1973). Role-play research by Professor Scott Armstrong of the... View Details
Keywords: by Dina Gerdeman
- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
I learned. “There's this misconception that if you feel bad, something's wrong with you. If you feel distress and anxiety and melancholy, you're broken and you need to be fixed. Wrong.” Brooks: It's amazing teaching at a university how... View Details
Keywords: by HBS Staff
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
imprisoned come from predominantly minority communities. In 2018, Black Americans were incarcerated in state prisons at nearly six times the rate of White Americans, research shows. Many prison reform advocates say long-standing... View Details
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
Anxious—Can You Keep Them from Leaving?The irrational anxiety associated with being last in line can lead to unhappy customers, but there are ways to make them happier while they wait. The Outside-In Approach to Customer Service How... View Details
- 29 Sep 2014
- Research & Ideas
Why Do Outlet Stores Exist?
have more data than they know what to do with." Do outlets cannibalize? One leading product manufacturer in the fashion apparel and accessories category agreed to provide Ngwe with consumer data in return for a detailed analysis of its customers. Behind the... View Details
- 25 Sep 2012
- First Look
First Look: September 25
James J. Gross, and Jennifer S. Lerner Publication: Proceedings of the National Academy of Sciences of the United States of America (in press) Abstract As leaders ascend to more powerful positions in their groups, they face... View Details
Keywords: Sean Silverthorne
- 10 Jan 2023
- Op-Ed
Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
fold it into a paper airplane and toss it from a city window or into the sea. Instead of writing, you could also use natural objects to represent things (e.g., an acorn to represent your tough outer shell or a dried leaf to represent being fragile in certain... View Details
Keywords: by Julia Austin
- 23 Dec 2014
- First Look
First Look: December 23
feeling anxious shapes intrapsychic aspects of cognition, much less is known about how anxiety affects interpersonal aspects of cognition. Here, we examine the influence of incidental experiences of anxiety... View Details
Keywords: Carmen Nobel
- 05 Aug 2015
- Research & Ideas
How Hormones Foretell Whether People Will Cheat
every problem they solved correctly. The participants graded their own papers and reported their own performance, meaning they had both an opportunity and an incentive to cheat. Unbeknownst to the participants, the researchers were able to measure actual performance... View Details
Keywords: by Carmen Nobel
- 18 Oct 2011
- First Look
First Look: October 18
Abstract Across eight experiments, we describe the influence of anxiety on advice seeking and advice taking. We find that anxious individuals are more likely to seek and rely on advice than are those in a neutral emotional View Details
Keywords: Sean Silverthorne
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
are on the same page. The final thing I’ll say: Remote companies have well-established processes where people are socializing and no one is feeling isolated and falling through the cracks. That’s really important right now, especially with all the View Details
Keywords: by Dina Gerdeman
- 02 Aug 2016
- First Look
August 2, 2016
forthcoming Organizational Behavior and Human Decision Processes Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety By: Brooks, Alison Wood, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I.... View Details
Keywords: Sean Silverthorne
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
lot of people are feeling apprehension,” says Yu, who’s now a scientist at Humu, a Palo Alto company that develops productivity tools for workplaces. “Maybe they want to go back to work but there's a lot of social anxiety because they're... View Details
Keywords: by Pamela Reynolds
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
A Happier Ending In an "alternate ending" to the story, Kate apologizes for how the negotiation has gotten out of control, and asks if they can start over. She shares her own anxieties and frustrations about an important... View Details
- 13 Sep 2010
- Research & Ideas
The Consumer Appeal of Underdog Branding
real-world challenges and anxieties faced by increasing numbers of Americans.” As HBS professor Anat Keinan explains, "Today, underdog brand biographies are being used by both large and small companies and across categories,... View Details
Keywords: by Martha Lagace
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
pandemic. Consumers consider the brands they use to be trusted partners and look to them for information about the crisis and how it is affecting their companies, employees, and the products and services they provide. Brands should try to avoid communications that... View Details
Keywords: by Jill Avery and Richard Edelman
- 11 May 2020
- Op-Ed
Immigration Policies Threaten American Competitiveness
It is no secret that immigration has reshaped American innovation. Immigrants are the backbone of America’s most innovative industries, provide a quarter of our patent applications, and are numerous among our science and engineering superstars. Taken from World... View Details
Keywords: by William R. Kerr
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
because it allows them to maintain the organizational status quo, say Ely and her coauthors, Florida State University Professor Irene Padavic and Erin M. Reid, associate professor at McMaster University. Confronting the more pervasive... View Details