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Show Results For
- All HBS Web
(184)
- News (86)
- Research (93)
- Multimedia (7)
- Faculty Publications (37)
- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business... View Details
- 14 Oct 2010
- News
Starbucks and the Labor Illusion
- 30 Mar 2008
- News
Dunkin Donuts vs. Starbucks Democrats
- 17 Feb 2009
- News
Can instant coffee give Starbucks a boost?
- August 2004
- Supplement
Interview with Christine Day - Starbucks
By: John A. Quelch
Quelch, John A. "Interview with Christine Day - Starbucks." Harvard Business School Video Supplement 505-705, August 2004.
- June 2007
- Case
Howard Schultz: Building Starbucks Community (B)
By: William W. George and Lance P. Pierce
Supplements the (A) case. View Details
George, William W., and Lance P. Pierce. "Howard Schultz: Building Starbucks Community (B)." Harvard Business School Case 407-127, June 2007.
- February 2001 (Revised September 2002)
- Teaching Note
Howard Schultz and Starbucks Coffee Company (TN)
By: Nancy F. Koehn and William Grundy
Teaching Note for (9-801-361). View Details
- 05 Jun 2018
- News
Did The Starbucks Racial Bias Training Work?
- 21 Mar 2013
- News
Starbucks Moves Rewards Program to Grocery Stores
- 22 Jul 2015
- News
Learning from Starbucks on job creation
- 10 Aug 2012
- News
Howard Schultz Built Starbucks And Rebuilt It
- 04 Apr 2010
- News
Starbucks goes upmarket with Seattle test cafe
- 18 Mar 2017
- News
An era ends for Starbucks and Howard Schultz
- 01 Apr 2016
- News
New brew: Starbucks Canada to offer beer, wine
- 02 Mar 2018
- News
Former Starbucks CEO Orin Smith Dies at 75
- 06 Dec 2014
- News
The Genius of Starbucks and Howard Schultz
- 08 Mar 2019
- News
A Risk Starbucks Won’t Mention: Howard Schultz Could Help Trump
- 15 Apr 2015
- News
Starbucks Is Serving Up Full Foam in a Frothy Market
- 01 Nov 2009
- News
Starbucks focuses on relevance over cool as 4Q earnings loom
- 2023
- Working Paper
The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks
By: Isamar Troncoso, Minkyung Kim, Ishita Chakraborty and SooHyun Kim
The US has seen a rise in union movements, but their effects on service industry marketing outcomes like customer satisfaction and perceptions of service quality remain understudied. In this paper, we empirically study the impact on customer satisfaction and... View Details
Keywords: Labor Unions; Customer Satisfaction; Perception; Public Opinion; Employees; Food and Beverage Industry
Troncoso, Isamar, Minkyung Kim, Ishita Chakraborty, and SooHyun Kim. "The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks." Working Paper, 2023.