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  • All HBS Web  (184)
    • News  (86)
    • Research  (93)
    • Multimedia  (7)
  • Faculty Publications  (37)

Show Results For

  • All HBS Web  (184)
    • News  (86)
    • Research  (93)
    • Multimedia  (7)
  • Faculty Publications  (37)
← Page 2 of 184 Results →
  • 24 Apr 2018
  • Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business... View Details
Keywords: by Bill George; Technology; Food & Beverage
  • 14 Oct 2010
  • News

Starbucks and the Labor Illusion

  • 30 Mar 2008
  • News

Dunkin Donuts vs. Starbucks Democrats

  • 17 Feb 2009
  • News

Can instant coffee give Starbucks a boost?

  • August 2004
  • Supplement

Interview with Christine Day - Starbucks

By: John A. Quelch
Citation
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Related
Quelch, John A. "Interview with Christine Day - Starbucks." Harvard Business School Video Supplement 505-705, August 2004.
  • June 2007
  • Case

Howard Schultz: Building Starbucks Community (B)

By: William W. George and Lance P. Pierce
Supplements the (A) case. View Details
Citation
Educators
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Related
George, William W., and Lance P. Pierce. "Howard Schultz: Building Starbucks Community (B)." Harvard Business School Case 407-127, June 2007.
  • February 2001 (Revised September 2002)
  • Teaching Note

Howard Schultz and Starbucks Coffee Company (TN)

By: Nancy F. Koehn and William Grundy
Teaching Note for (9-801-361). View Details
Keywords: Food; Food and Beverage Industry
Citation
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Koehn, Nancy F., and William Grundy. "Howard Schultz and Starbucks Coffee Company (TN)." Harvard Business School Teaching Note 801-374, February 2001. (Revised September 2002.)
  • 05 Jun 2018
  • News

Did The Starbucks Racial Bias Training Work?

  • 21 Mar 2013
  • News

Starbucks Moves Rewards Program to Grocery Stores

  • 22 Jul 2015
  • News

Learning from Starbucks on job creation

  • 10 Aug 2012
  • News

Howard Schultz Built Starbucks And Rebuilt It

  • 04 Apr 2010
  • News

Starbucks goes upmarket with Seattle test cafe

  • 18 Mar 2017
  • News

An era ends for Starbucks and Howard Schultz

  • 01 Apr 2016
  • News

New brew: Starbucks Canada to offer beer, wine

  • 02 Mar 2018
  • News

Former Starbucks CEO Orin Smith Dies at 75

Keywords: Food Services and Drinking Places; Hospitality
  • 06 Dec 2014
  • News

The Genius of Starbucks and Howard Schultz

  • 08 Mar 2019
  • News

A Risk Starbucks Won’t Mention: Howard Schultz Could Help Trump

  • 15 Apr 2015
  • News

Starbucks Is Serving Up Full Foam in a Frothy Market

  • 01 Nov 2009
  • News

Starbucks focuses on relevance over cool as 4Q earnings loom

  • 2023
  • Working Paper

The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks

By: Isamar Troncoso, Minkyung Kim, Ishita Chakraborty and SooHyun Kim
The US has seen a rise in union movements, but their effects on service industry marketing outcomes like customer satisfaction and perceptions of service quality remain understudied. In this paper, we empirically study the impact on customer satisfaction and... View Details
Keywords: Labor Unions; Customer Satisfaction; Perception; Public Opinion; Employees; Food and Beverage Industry
Citation
SSRN
Related
Troncoso, Isamar, Minkyung Kim, Ishita Chakraborty, and SooHyun Kim. "The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks." Working Paper, 2023.
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