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  • 2009
  • Book

Reorganize for Resilience: Putting Customers at the Center of Your Organization

By: Ranjay Gulati
In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer focused," but they don't deliver solutions to customers' thorniest problems. Why?... View Details
Keywords: Competency and Skills; Customer Focus and Relationships; Profit; Organizational Culture; Organizational Structure; Cooperation
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  • December 2012 (Revised July 2013)
  • Case

The “Chongqing Model” and the Future of China

By: Meg Rithmire
Since opening to the global economy in 1979, but especially since entering the WTO in 2001, China's economy grew at rates around 10% annually by attracting FDI and promoting exports. After the financial crisis that began in 2008 and depressed demand in the United... View Details
Keywords: China; Public Sector; Private Sector; Developing Countries and Economies; Macroeconomics; Public Administration Industry; China
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  • 2015
  • Report

Clusters and Regional Economies: Implications for the Great Lakes - St. Lawrence Region

By: Christian H.M. Ketels
The Great Lakes – St. Lawrence Region, covering eight U.S. states and two Canadian provinces located around the lakes and waterways that have given this region its name, is what economic developers call a 'macro region'. It is an area of intensive economic interaction... View Details
Keywords: Clusters; Regional Policy; Great Lakes; Economic Development; Industry Clusters; Economy; Canada; United States
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  • 03 Apr 2009
  • What Do You Think?

How Much Obsolescence Can Business and Society Absorb?

earth. Listen carefully to a friend over a cup of tea. I cannot imagine, now, a prosperity that will be based on smoke, mirrors, silicon, electrons, and tiny fingers." Many argued from the proposition that "it all depends."... View Details
Keywords: by Jim Heskett; Publishing; Journalism & News
  • 11 Apr 2023
  • Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

replace the other. Remember that the person you appoint to staff your office will signal, rightly or wrongly, your views on diversity, equity, and inclusion. Hold a town hall meeting for the entire organization. This is a requirement by the end of your second week.... View Details
Keywords: by John Quelch
  • 13 Feb 2020
  • Book

Open Your Organization to Honest Conversations

New Video: Books@Baker Virtual Session with Michael Beer After prospering for more than 100 years, General Electric found itself in trouble in the early 2000s, facing the double wallop of a depressed energy sector and the financial crisis... View Details
Keywords: by Dina Gerdeman
  • 25 Jun 2018
  • Research & Ideas

In America, Immigrants Really Do Get the Job Done

toward a healthy economy and future gains? There are several levers such as investing heavily in robotics and labor-augmenting machinery, but immigration can also be a powerful way for countries to continue economic development and growth.” Highly skilled immigrants... View Details
Keywords: by Michael Blanding; Agriculture & Agribusiness; Technology; Service
  • 07 May 2014
  • What Do You Think?

How Should Wealth Be Redistributed?

diagnoses. Others advocated tax and non-tax solutions. The case against hasty change was made by Dave: "Market based capitalism is the greatest driving force of prosperity in the world today, but if we forget this and marginalize it... View Details
Keywords: by James Heskett
  • 06 Nov 2006
  • Research & Ideas

How South Africa Challenges Our Thinking on FDI

market share within their industry; and this, of course, wouldn't be a great environment for someone to go in and set up a new shop. If there are three or four firms sharing an industry, they're probably... View Details
Keywords: by Martha Lagace
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

A number of patterns emerge from the data. Most foreign direct investment (FDI) occurs between rich countries. The share of vertical FDI (subsidiaries which provide inputs to their parent firms) is larger than commonly thought, even... View Details
Keywords: Martha Lagace
  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

performance along several key operational indicators (such as plant yields, quality, etc.), the company's shareholders had not seen a significant increase in the economic value of the firm. Champion's share price had not only failed to... View Details
Keywords: by Michael Beer & Nitin Nohria
  • 21 Jun 2022
  • HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Commission. A year later, in July 2021, Slack was acquired by Salesforce, the world’s largest customer-relations management software company. Butterfield and Salesforce CEO Marc Benioff shared the same goal: Establish Slack as what... View Details
Keywords: by Lane Lambert; Information Technology; Technology
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

2010 terms, as a share of national income) were scheduled to revert to Colombian ownership in that year. The money to buy them for the new canal effort, then, would have gone to Bogotá instead of the shareholders in the moribund French... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

prosperity growth (Baldwin, 2003; Dollar/Kraay, 2002; Frankel/Romer, 1999; Sachs/ Warner 1995), or highlighted the role of trade as a means to tap into foreign knowledge and raise productivity (Coe/Helpman, 1995; Alcala/Ciccone, 2004).... View Details
Keywords: by Christian Ketels
  • 24 Feb 2015
  • First Look

First Look: February 24

Prosperity In 2014, Khuram Mir, CEO of HN Agri Serve, an innovative apple orchard company in the Kashmir region of Northern India, wonders about the best growth strategy for his company. Purchase this case:... View Details
Keywords: Sean Silverthorne
  • 09 Aug 2021
  • Research & Ideas

OneTen: Creating a New Pathway for Black Talent

dignity, and to give organizations an underleveraged talent pool. Rich communities, resourced schools in America The “American dream” ethos promises prosperity for those who work hard regardless of their background, but it’s a myth for... View Details
Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg
  • 26 Nov 2001
  • Op-Ed

Why Corporate Budgeting Needs To Be Fixed

budgets and bonuses—by rewarding people purely for their accomplishments, not for their ability to hit targets—will we take away the incentive to cheat. Only then will we eliminate the budgeting incentives that drive individuals to act in ways that destroy corporate... View Details
Keywords: by Michael C. Jensen
  • 31 Jan 2017
  • Research & Ideas

Why These Business School Professors Oppose Trump's Executive Order on Immigration

Business School professors who have signed the petition, and asked them to share why they openly oppose the Executive Order. Here are their initial responses. David B. Yoffie, Max & Doris Starr Professor of International Business... View Details
Keywords: by Staff
  • 19 May 2015
  • First Look

First Look: May 19

owned. This book explores the political logic of reforms to land ownership and control, accounting for how land development and real estate have become synonymous with economic growth and prosperity in China. Drawing on extensive... View Details
Keywords: Sean Silverthorne
  • 07 Oct 2015
  • What Do You Think?

What is the Best Immigration Model for the US?

beliefs that they share are different.” Bowlweevils, injecting a political note into a discussion intended to deal with economics, argued that Germany has no model for dealing with immigrants and asylum seekers. As he put it, “Germany ...... View Details
Keywords: by James Heskett

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